Journal ArticleDOI
The Service Economy.
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This article is published in Journal of the American Statistical Association.The article was published on 1970-03-01. It has received 269 citations till now. The article focuses on the topics: Service economy.read more
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Clarifying the Concept of Product-Service System
TL;DR: In this paper, a new trend of product-service systems (PSS) that has the potential to minimise environmental impacts of both production and consumption is emerging, and a theoretical framework for PSS is proposed.
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Value co-production: intellectual origins and implications for practice and research
TL;DR: In this paper, the authors survey the history of an alternative view of value creation to that associated with industrial production, arguing that technical breakthroughs and social innovations in actual value creation render the alternative -value co-production framework - ever more pertinent.
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Innovation in the service sector: The demand for service-specific innovation measurement concepts and typologies
Christiane Hipp,Hariolf Grupp +1 more
TL;DR: In this article, a new typology of measurement concepts derived from manufacturing is introduced with a view to obtaining a better understanding of innovation in services, and selected results from the German innovation survey are analysed in order to support the conceptual findings and to identify potential improvements.
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The Emergence of Service Science: Toward Systematic Service Innovations to Accelerate Co‐Creation of Value
James C. Spohrer,Paul P. Maglio +1 more
TL;DR: In this article, the authors describe the emergence of service science, a new interdisciplinary area of study that aims to address the challenge of becoming more systematic about innovating in service.
Journal ArticleDOI
Coproduction of healthcare service
Maren Batalden,Paul B. Batalden,Peter A. Margolis,Michael Seid,Gail Armstrong,Lisa Opipari-Arrigan,Hans Hartung +6 more
TL;DR: The coproduction principle is used to examine the roles, relationships and aims of this interdependent work, and the principle's implications and challenges for health professional development, for service delivery system design and for understanding and measuring benefit in healthcare services.