Journal Article•
Through the Years: Evolution of Emotional Labour as a Construct and a Measure
TL;DR: In this paper, the authors discuss how the concept of emotional labour evolved in the last thirty years and explain the different dimensions of emotional labor and the attempts made to quantify the construct.
Abstract: Emotional labour is a relatively new topic of research in India. This paper discusses how the concept evolved in the last thirty years. The paper mainly aims to explain the different dimensions of emotional labour and the attempts made to quantify the construct. The paper also focuses the progress in emotional labour research in India. Suggestions for future research are also discussed.
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TL;DR: The problem of which cues, internal or external, permit a person to label and identify his own emotional state has been with us since the days that James first tendered his doctrine that "the bodily changes follow directly the perception of the exciting fact".
Abstract: The problem of which cues, internal or external, permit a person to label and identify his own emotional state has been with us since the days that James (1890) first tendered his doctrine that \"the bodily changes follow directly the perception of the exciting fact, and that our feeling of the same changes as they occur is the emotion\" (p. 449). Since we are aware of a variety of feeling and emotion states, it should follow from James' proposition that the various emotions will be accompanied by a variety of differentiable bodily states. Following James' pronouncement, a formidable number of studies were undertaken in search of the physiological differentiators of the emotions. The results, in these early days, were almost uniformly negative. All of the emotional states experi-
1,828 citations
TL;DR: In this paper, a study has been conducted on employees of the civil aviation industry in North India working on various frontline profiles to measure the well-being of employees who are engaged in frontline roles and actively engrossed in frequent regulation and management of emotions while performing interpersonal interactions.
Abstract: The objective of the present study is to measure the well-being of employees who are engaged in frontline roles and actively engrossed in frequent regulation and management of emotions while performing interpersonal interactions. The study has conceptualised the comprehensive model to measure employee well-being with three work-related dimensions, namely work engagement, burnout and job satisfaction in emotional work settings.,The study has been conducted on employees of the civil aviation industry in North India working on various frontline profiles. Data have been collected from 600 employees through a pretested questionnaire, and structural equation modelling (SEM) has been performed to test the hypothesis.,The findings of the study have revealed that all three dimensions, namely work engagement, burnout and job satisfaction are statistically significant measures of employee well-being in emotional work settings. Also, the study has determined that employees are highly satisfied and engaged at work despite having a feeling of burnout.,The study has enriched the literature by presenting and analysing a comprehensive model of employee well-being in emotional work settings of the civil aviation industry.,The study will aid the various service industries in the framing of the intervention and training programs, which would help in promoting the well-being of employees who are specifically engaged in emotional work.,The study is very substantial in offering various parameters over which national well-being policies for individuals can be framed.,Priorly, very few studies have attempted to recognise the role of the aforementioned variables in emotional work settings in a comprehensive manner. Further, the study has emphasised the unrecognised role of job satisfaction and work engagement where burnout is prevailing due to the presence of high emotional job demands.
10 citations
Dissertation•
01 Mar 2017
6 citations
TL;DR: In this paper, the authors delved into the existing literature surrounding emotional labour and found that a deeper insight about the phenomenon of emotional labor and its lived experience by the individual employee still awaits its due attention.
Abstract: . Emotional labour – the act of subduing one’s felt emotions in order to display organisationally accepted emotions at work, is entwined with hospitality service since time immemorial. It has its commercial value and hence is regularly exchanged for pay. Emotional labour has its antecedents and eventual consequences on the employees performing it. There are various ways through which hospitality service employees perform emotional labour on a daily basis. The social construct of hospitality, both cultural and religious, have augmented the necessity of emotional labour in delivery of service to the guest. Thereby, making it a standard element of the overall hospitality experience paradigm. A lot of research has gone into understanding the cause and effect relationship of the ‘antecedent-consequence’ framework of emotional labour. This paper delves into the existing literature surrounding emotional labour. Interestingly, it was found that a deeper insight about the phenomenon of emotional labour and its lived experience by the individual employee still awaits its due attention.
5 citations
Cites background from "Through the Years: Evolution of Emo..."
...As enumerated in the above sections, not much of research has been done in the Indian context in the domain of EL (Harini, 2013) with only 1% of them being empirical (Modekurti-mahato et....
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...As enumerated in the above sections, not much of research has been done in the Indian context in the domain of EL (Harini, 2013) with only 1% of them being empirical (Modekurti-mahato et. al., 2014)....
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References
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Book•
01 Jan 1991
TL;DR: In this article, the authors discuss the person-environment relationship: motivation and coping Cognition and emotion Issues of causality, goal incongruent (negative) emotions Goal congruent (positive) and problematic emotions.
Abstract: Part I: BACKGROUND: About emotion Issues of research, classification and measurements Part II: THE COGNITIVE-MOTIVATIONAL-RELATIONAL THEORY: The person-environment relationship: motivation and coping Cognition and emotion Issues of causality Part III: INDIVIDUAL EMOTIONS: Goal incongruent (negative) emotions Goal congruent (positive) and problematic emotions Part IV: EMOTIONAL DEVELOPMENT: Individual development Social influence Part V: PRACTICAL APPLICATIONS: Emotions and health Implications for research, assessment, treatment and disease prevention References Index.
8,565 citations
"Through the Years: Evolution of Emo..." refers background in this paper
...…situational stimulus or context, changes in physiological or bodily sensations, the free or inhibited display of expressive gestures and a cultural label applied to specific constellations of one or more of the first three components (e.g. Cannon & Bard,1927; Schatcher & Singer,1962, Lazarus,1991)....
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...Clubbing the various definitions available for emotions, they can be considered as the appraisals of a situational stimulus or context, changes in physiological or bodily sensations, the free or inhibited display of expressive gestures and a cultural label applied to specific constellations of one or more of the first three components (e.g. Cannon & Bard,1927; Schatcher & Singer,1962, Lazarus,1991)....
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Book•
01 Jan 1999TL;DR: The Feeling of What Happens as mentioned in this paper is a theory of the nature of consciousness and the construction of the self, which is the feeling of what happens-our mind noticing the body's reaction to the world and responding to that experience.
Abstract: The publication of this book is an event in the making. All over the world scientists, psychologists, and philosophers are waiting to read Antonio Damasio's new theory of the nature of consciousness and the construction of the self. A renowned and revered scientist and clinician, Damasio has spent decades following amnesiacs down hospital corridors, waiting for comatose patients to awaken, and devising ingenious research using PET scans to piece together the great puzzle of consciousness. In his bestselling Descartes' Error, Damasio revealed the critical importance of emotion in the making of reason. Building on this foundation, he now shows how consciousness is created. Consciousness is the feeling of what happens-our mind noticing the body's reaction to the world and responding to that experience. Without our bodies there can be no consciousness, which is at heart a mechanism for survival that engages body, emotion, and mind in the glorious spiral of human life. A hymn to the possibilities of human existence, a magnificent work of ingenious science, a gorgeously written book, The Feeling of What Happens is already being hailed as a classic.
5,154 citations
TL;DR: The problem of which cues, internal or external, permit a person to label and identify his own emotional state has been with us since the days that James (1890) first tendered his doctrine that "the bodily changes follow directly the perception of the exciting fact, and that our feeling of the same changes as they occur is the emotion" (p. 449) as mentioned in this paper.
Abstract: The problem of which cues, internal or external, permit a person to label and identify his own emotional state has been with us since the days that James (1890) first tendered his doctrine that "the bodily changes follow directly the perception of the exciting fact, and that our feeling of the same changes as they occur is the emotion" (p. 449). Since we are aware of a variety of feeling and emotion states, it should follow from James' proposition that the various emotions will be accompanied by a variety of differentiable bodily states. Following James' pronouncement, a formidable number of studies were undertaken in search of the physiological differentiators of the emotions. The results, in these early days, were almost uniformly negative. All of the emotional states experi-
4,808 citations
01 Jan 1988
4,707 citations
"Through the Years: Evolution of Emo..." refers background in this paper
...Zapf (2002) had also tried to connect this concept with schemata, cognitive frame work centering a social process that helps us to control routine behavior (Schank & Abelson, 1977)....
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TL;DR: In this article, an emotion-management perspective is proposed as a lens through which to inspect the self, interaction, and structure of emotion, arguing that emotion can be and ofter is subject to acts of management.
Abstract: This essay proposes an emotion-management perspective as a lens through which to inspect the self, interaction, and structure. Emotion, it is argued, can be and ofter is subject to acts of management. The individual often works on inducing or inhibiting feelings so as to render them "appropriate" to a situation. The emotion-management perspective draws on an interactive account of emotion. It differs from the dramaturgical perspective on the one hand and the psychoanalytic perspective on the other. It allows us to inspect at closer range than either of those perspectives the relation among emotive experience, emotion management, feeling rules, and ideology. Feeling rules are seen as the side of ideology that deals with emotion and feeling. Emotion management is the type of work it takes to cope with feeling rules. Meaning-making jobs, more common in the middle class, put more premium on the individual's capacity to do emotion work. A reexamination of class differences in child rearing suggest that middle-...
4,412 citations