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Time Slot Management in Attended Home Delivery
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TLDR
In this article, the problem of selecting the set of time slots to offer in each of the zip codes in a service region was studied, and two fully-automated approaches that are capable of producing high-quality delivery time slot offerings in a reasonable amount of time were presented.Abstract:
textMany e-tailers providing attended home delivery, especially e-grocers, offer narrow delivery time slots to ensure satisfactory customer service. The choice of delivery time slots has to balance marketing and operational considerations, which results in a complex planning problem. We study the problem of selecting the set of time slots to offer in each of the zip codes in a service region. The selection needs to facilitate cost-effective delivery routes, but also needs to ensure an acceptable level of service to the customer. We present two fully-automated approaches that are capable of producing high-quality delivery time slot offerings in a reasonable amount of time. Computational experiments reveal the value of these approaches and the impact of the environment on the underlying trade-offs.read more
Citations
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Last mile fulfilment and distribution in omni-channel grocery retailing: a strategic planning framework
TL;DR: In this article, a planning framework for last-mile order fulfilment in omni-channel grocery retailing is developed and evaluated by means of explorative interviews with grocery retail and logistics experts.
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Grocery shopping preferences during the COVID-19 pandemic
TL;DR: In this article, the authors conducted an online framed choice experiment to elicit preferences for purchasing methods, time windows, minimum order requirements, and fees, and concluded that the trend in the COVID-19 pandemic causes significant differences in grocery shopping preferences.
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Consumer Behaviour and Order Fulfilment in Online Retailing: A Systematic Review
TL;DR: In this paper, a systematic review of consumer behaviour and order fulfilment in online retailing is presented, focusing on the use of marketing tools to improve consumer service levels and their relationship to online consumer behavior.
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E-fulfilment and distribution in omni-channel retailing: a systematic literature review
TL;DR: In this paper, the authors provide an up-to-date literature review on the logistics involved when moving towards omni-channel (OC) retailing, highlighting how the topic has been developed over time, and identifying the most promising research streams for the near future.
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Last-mile delivery concepts: a survey from an operational research perspective
TL;DR: This paper surveys established and novel last-mile concepts and puts special emphasis on the decision problems to be solved when setting up and operating each concept, and systematically record the alternative delivery concepts in a compact notation scheme.
References
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Vehicle Routing Problem with Time Windows, Part I: Route Construction and Local Search Algorithms
Olli Bräysy,Michel Gendreau +1 more
TL;DR: How heuristic methods should be evaluated and proposed using the concept of Pareto optimality in the comparison of different heuristic approaches are discussed.
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A generalized assignment heuristic for vehicle routing
TL;DR: This paper presents a heuristic for this problem in which an assignment of customers to vehicles is obtained by solving a generalized assignment problem with an objective function that approximates delivery cost and shows that it has outperformed the best existing heuristics on a sample of standard test problems.
Journal ArticleDOI
Vehicle Routing Problem with Time Windows, Part II: Metaheuristics
Olli Bräysy,Michel Gendreau +1 more
TL;DR: This paper surveys the research on the metaheuristics for the Vehicle Routing Problem with Time Windows and describes basic features of each method, and experimental results for Solomon's benchmark test problems are presented and analyzed.
Journal ArticleDOI
Scenario-Based Planning for Partially Dynamic Vehicle Routing with Stochastic Customers
TL;DR: This paper considers a dynamic VRPTW with stochastic customers, where the goal is to maximize the number of serviced customers and presents a multiple scenario approach (MSA) that continuously generates routing plans for scenarios including known and future requests.
Book
Logistics Systems Analysis
TL;DR: This monograph aims to describe, and also to demonstrate how to find, rational structures for logistics systems, including their operation and organization, and makes the point that detailed solutions can often be improved if preceded by the kind of exploratory analysis described here.