Total Quality Management Practices' Effects on Quality Performance and Innovative Performance
TL;DR: In this article, the authors investigated whether TQM activities affect quality and/or innovative performance and also defined the effective components on these performance types, and then statistically significant and positive relationship among TQm activities, quality and innovation performance was found.
About: This article is published in Procedia - Social and Behavioral Sciences.The article was published on 2012-01-01 and is currently open access. It has received 152 citations till now. The article focuses on the topics: Total quality management & Quality (business).
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TL;DR: Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.
Abstract: According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.
9,241 citations
08 Nov 1987
TL;DR: In this paper, a company's ideas and methods of implementation of total quality control (TQC) are presented. But, as stated by the authors, "Tqc is very much a people thing, and requires employees at all levels to become familiar with, and practise basic charting and problem solving techniques".
Abstract: It is considered by many that for industry to prosper into the 1990s it must adopt the principles of total quality control. These principles offer the opportunity to tap previously unused brainpower within an organisation, and to achieve what our potential overseas customers expect of us, that is, a guaranteed 100 per cent good product. This paper presents one company's ideas and methods of implementation. Tqc is very much a people thing, and requires employees at all levels to become familiar with, and practise basic charting and problem solving techniques. Economics do not allow us to load up our organisations with service departments. Quality must be controlled by the people at the workface (a).
667 citations
TL;DR: In this paper, the authors developed a theoretical basis for integration of quality management (QM) and supply chain management (SCM), and identified common practices of both approaches as having impact on the four balanced scorecard perspectives.
Abstract: Purpose
The purpose of this paper is to develop a theoretical basis for integration of quality management (QM) and supply chain management (SCM). For that purpose, some common practices of both approaches are identified as having impact on the four balanced scorecard perspectives.
Design/methodology/approach
The main concepts of SCM and QM were reviewed from the literature in order to develop key practices that are common to both approaches.
Findings
The findings suggest that the synergies of QM and SCM can promote the integration of the approaches which will promote a set of significant organizational benefits.
Originality/value
This study focuses on the integration of QM and SCM through their common practices. This issue has not been broadly explored and for that reason this paper contributes to the understanding of the critical factors for an effective integration of supply chain QM.
101 citations
TL;DR: In this article, the authors have focused on the implementation of total quality management in Indian industries and to study its influence on the organizational performance, and have found that there is no difference of literacy about TQM among the two groups and TQMs elements are positively related to the performance factors of the Indian organizations.
64 citations
References
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Posted Content•
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TL;DR: Deming's theory of management based on the 14 Points for Management is described in Out of the Crisis, originally published in 1982 as mentioned in this paper, where he explains the principles of management transformation and how to apply them.
Abstract: According to W. Edwards Deming, American companies require nothing less than a transformation of management style and of governmental relations with industry. In Out of the Crisis, originally published in 1982, Deming offers a theory of management based on his famous 14 Points for Management. Management's failure to plan for the future, he claims, brings about loss of market, which brings about loss of jobs. Management must be judged not only by the quarterly dividend, but by innovative plans to stay in business, protect investment, ensure future dividends, and provide more jobs through improved product and service. In simple, direct language, he explains the principles of management transformation and how to apply them.
9,241 citations
Book•
01 Jan 1979
TL;DR: In this article, the authors propose the Quality Is Free (QF) principle: do things right in the first place, and you won't have to pay to fix them or do them over.
Abstract: Do things right in the first place, and you won't have to pay to fix them or do them over. Whether you manage a large plant or run your own small business, applying this simple principle of quality control will boost your profits and your career. "Quality Is Free" sets forth easy-to-implement programs, using actual case histories to demonstrate just how well quality control works, and providing important tools for success.
2,571 citations
"Total Quality Management Practices'..." refers background in this paper
...Well accepted definitions of TQM in the literature based on “quality gurus” (such as Deming [7], Juran [8], Crosby [9], Feigenbaum [10]) views and prescriptions....
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TL;DR: In this paper, the authors provide a synthesis of the quality literature by identifying eight critical factors (areas) of quality management in a business unit and develop operational measures of these factors using data collected from 162 general managers and quality managers of 89 divisions of 20 companies.
Abstract: Much has been written about how quality should be managed in an organization. The quality literature contains many case studies of successful companies and descriptions of quality concepts and quality improvement programs. To date, however, there has been no systematic attempt to organize and synthesize the various prescriptions offered, nor have measures of organizational quality management been proposed for areas such as top management leadership, training, employee involvement, and supplier management. While many organizations collect quality data such as defect rates, error rates, rework cost, and scrap cost, these are not measures of organization-wide quality management.
This paper provides a synthesis of the quality literature by identifying eight critical factors (areas) of quality management in a business unit. Operational measures of these factors are developed using data collected from 162 general managers and quality managers of 89 divisions of 20 companies. The measures can be used individually or in concert to produce a profile of organization-wide quality practices. The measures are found to be both valid and reliable. Such measures could be used by decision makers in an organization to assess the status of quality management in order to direct improvements in the quality area. Researchers can use such measures to better understand quality management practice and to build theories and models that relate the critical factors of quality management to the organization's quality environment and quality performance.
2,094 citations
TL;DR: In this article, the authors address three research questions: (1) Why are some industrial firms more innovative than others? (2) What effect does innovativeness have on business performance? (3) Does the linkage between innovativity and business performance depend on the environmental context?
2,037 citations
TL;DR: An emergent theory of quality management is proposed and links it to the literature, and a set of reliable and valid scales was developed that may be used by other researchers for hypothesis testing and by practitioners for assessing quality management practices in their plants and for internal and external benchmarking.
1,982 citations
"Total Quality Management Practices'..." refers background in this paper
...al [3], innovation and quality cannot be achieved at the same because of that generally businesses practice first the concept of quality management within the structure of the firm and then add the innovation concept....
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