Tourist information search and destination choice in a digital age
TL;DR: In this paper, the authors provide empirical evidence of self-reported impacts of selected electronic and other information sources on international tourists' destination choices regarding a popular, mature and mainstream summer holiday location.
About: This article is published in Tourism Management Perspectives.The article was published on 2012-01-01. It has received 341 citations till now. The article focuses on the topics: Context (language use).
Citations
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TL;DR: In this paper, the authors explore summer holidaymakers' motivations for social media contributions and their willingness to share content through various social media, and reveal a dominance of visual content, along with the relevance of altruistic and community-related motivations and motivational differences between types of content creators.
819 citations
Cites background from "Tourist information search and dest..."
...Social media platforms permit tourists to digitise and share online knowledge (Buhalis & Law, 2008; Volo, 2010), emotions and experiential moments (Jacobsen & Munar, 2012) far more widely than in the past....
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...Some studies have examined the effect of user-generated content in tourism (e.g. Fotis, Buhalis, & Rossides, 2012; Jacobsen & Munar, 2012; Litvin, Goldsmith, & Pan, 2008; Xiang & Gretzel, 2010; Ye, Law, & Gu, 2009), while those factors motivating tourist involvement in social media have received…...
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TL;DR: In this article, the authors established the progress of information and communication technology (ICT) based on a review of papers published in tourism and hospitality journals between 2009 and 2013, which indicated their wide adoption in the industry.
Abstract: Purpose
– The purpose of this paper is to establish the progress of information and communication technology (ICT) based on a review of papers published in tourism and hospitality journals between 2009 and 2013.
Design/methodology/approach
– Based on three major databases, 107 journal papers were retrieved and reviewed. The papers were grouped into two major categories, consumer and supplier, which generally comprise the key players in the industries.
Findings
– A content analysis showed that hospitality and tourism industries use ICT in different functional units and for different applications. This, in turn, indicates their wide adoption in the industry. Industrial implications are discussed.
Practical implications
– On the basis of the content analysis, industry practitioners can learn about up-to-date practices and decide how to take advantage of recent technological developments.
Originality/value
– A major contribution of this paper is the comprehensive review of recently published papers in tourism and hospitality journals from the perspectives of consumer and supplier.
521 citations
TL;DR: The guidelines developed here should help managers improve their use of Facebook and provide groundwork for developing a defined typology of Facebook messages and an automatic text classifier with the machine learning techniques.
Abstract: As a method of determining what types of social media messages work best for hospitality firms, this study examined what types of messages gained the most clicks of “Like” and comments on Facebook....
316 citations
TL;DR: In this paper, the influence of electronic word-of-mouth on destination image and choice is investigated. But, the authors suggest that electronic word of mouth is to be treated as a unique entity and the distinctive characteristics of electronic WOW are little known source-receiver relationships, channel variety and presentation of contents.
Abstract: Studies investigating the influence of social media on destination choice are in an exploratory stage. Essentially, social media disseminates word of mouth electronically, unlike traditional word of mouth. However, within tourism, evidence has suggested that both terms may be used interchangeably. In this article, five points of difference suggest that electronic word of mouth is to be treated as a unique entity. The distinctive characteristics of electronic word of mouth are little known source-receiver relationships, channel variety and presentation of contents, opportunities for information solicitation, message retention capabilities, and content provider motivations for disclosure. Three considerations for destination management organizations are creating opportunities for past visitors to narrate memorable tourism experiences, involving industry partners to build relevant destination images and greater engagement with social media. This conceptual article advances the understanding of electronic word of mouth in presenting distinctive credibility profiles toward a proposed influence on destination image and choice.
242 citations
Cites background from "Tourist information search and dest..."
...As a result, its influence on destination choice remains unclear (Di Pietro et al., 2012; Jacobsen & Munar, 2012)....
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...However, our understanding of eWOM as an influence on destination choice at the macro-destination level remains inconclusive (Fotis, Buhalis, & Rossides, 2011; Jacobsen & Munar, 2012; Park & Oh, 2012)....
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...However, at present, very little is known about the influence of eWOM on macro-destination choice (Jacobsen & Munar, 2012; Yoo & Gretzel, 2011)....
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...…weather—the ability to record the diversity of past destination experiences, and the willingness of DMOs to respond and be accountable to tourist experiences casts the destination in a more favorable light (Jacobsen & Munar, 2012; Parra-Lopez, Bulchand-Gidumal, Gutiérrez-Taño, & DíazArmas, 2011)....
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...However, few studies have examined the influence of eWOM on tourism decision making (exceptions include Jacobsen & Munar, 2012; Sparks & Browning, 2011; Wang, 2011) and to the authors’ knowledge, no studies have considered the influence of eWOM on macro-destination choice....
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TL;DR: In this article, tourists' perceptions of Web 1.0 and Web 2.0 information sources and the influence of electronic social media on holidaymakers' information sharing was examined based on a summer season survey in the mature and well-known destination of Mallorca, Spain.
Abstract: While utilisation of electronic social media is increasingly relevant as tourism practices, there is still a deficiency of empirical research on tourists' creation and use of various types of online content. This study maps and explores Scandinavian tourists' perceptions of Web 1.0 and Web 2.0 information sources and scrutinises influence of electronic social media on holidaymakers' information sharing, based on a summer season survey in the mature and well-known destination of Mallorca, Spain. Empirical evidence is presented on perceived trustworthiness of social media platforms and other Internet-based information. The study also examines tourists' involvement in developing and sharing of virtual content. It critically analyses technological mediation through electronic word-of-mouth and involvement factors related to virtual dissemination of travel narratives. Moreover, the paper discusses information intensity, hedonic aspects and utilitarian values of tourist information in relation to interaction as...
205 citations
Cites background from "Tourist information search and dest..."
...Increased richness of social cues thus brings electronic word-of-mouth closer to traditional word-of-mouth communication, which is still a crucial information source for travel planning and decision-making (Jacobsen & Munar, 2012; Schmallegger & Carson, 2008)....
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...Availability of social media platforms and technologies allows tourists increasingly to digitise and share online knowledge and information (Buhalis & Law, 2008; Volo, 2010) and also emotions and experiential moments (Jacobsen & Munar, 2012)....
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...Then again, they also critically discuss the quality of tourists’ contributions and limitations of online communicative practices (Jacobsen & Munar, 2012; Volo, 2010)....
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References
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01 Jan 1973
TL;DR: In this paper, a six-step framework for organizing and discussing multivariate data analysis techniques with flowcharts for each is presented, focusing on the use of each technique, rather than its mathematical derivation.
Abstract: Offers an applications-oriented approach to multivariate data analysis, focusing on the use of each technique, rather than its mathematical derivation. The text introduces a six-step framework for organizing and discussing techniques with flowcharts for each.
Well-suited for the non-statistician, this applications-oriented introduction to multivariate analysis focuses on the fundamental concepts that affect the use of specific techniques rather than the mathematical derivation of the technique. Provides an overview of several techniques and approaches that are available to analysts today - e.g., data warehousing and data mining, neural networks and resampling/bootstrapping. Chapters are organized to provide a practical, logical progression of the phases of analysis and to group similar types of techniques applicable to most situations.
Table of Contents
1. Introduction.
I. PREPARING FOR A MULTIVARIATE ANALYSIS.
2. Examining Your Data.
3. Factor Analysis.
II. DEPENDENCE TECHNIQUES.
4. Multiple Regression.
5. Multiple Discriminant Analysis and Logistic Regression.
6. Multivariate Analysis of Variance.
7. Conjoint Analysis.
8. Canonical Correlation Analysis.
III. INTERDEPENDENCE TECHNIQUES.
9. Cluster Analysis.
10. Multidimensional Scaling.
IV. ADVANCED AND EMERGING TECHNIQUES.
11. Structural Equation Modeling.
12. Emerging Techniques in Multivariate Analysis.
Appendix A: Applications of Multivariate Data Analysis.
Index.
37,124 citations
Book•
01 Jan 1979
TL;DR: In this article, a social critic of the judgement of taste is presented, and a "vulgar" critic of 'pure' criticiques is proposed to counter this critique.
Abstract: Preface to the English-Language Edition Introduction Part 1: A Social Critique of the Judgement of Taste 1. The Aristocracy of Culture Part 2: The Economy of Practices 2. The Social Space and its Transformations 3. The Habitus and the Space of Life-Styles 4. The Dynamics of Fields Part 3: Class Tastes and Life-Styles 5. The Sense of Distinction 6. Cultural Good Will 7. The Choice of the Necessary 8. Culture and Politics Conclusion: Classes and Classifications Postscript: Towards a 'Vulgar' Critique of 'Pure' Critiques Appendices Notes Credits Index
23,806 citations
TL;DR: This chapter discusses Structural Equation Modeling: An Introduction, and SEM: Confirmatory Factor Analysis, and Testing A Structural Model, which shows how the model can be modified for different data types.
Abstract: I Introduction 1 Introduction II Preparing For a MV Analysis 2 Examining Your Data 3 Factor Analysis III Dependence Techniques 4 Multiple Regression Analysis 5 Multiple Discriminate Analysis and Logistic Regression 6 Multivariate Analysis of Variance 7 Conjoint Analysis IV Interdependence Techniques 8 Cluster Analysis 9 Multidimensional Scaling and Correspondence Analysis V Moving Beyond the Basic Techniques 10 Structural Equation Modeling: Overview 10a Appendix -- SEM 11 CFA: Confirmatory Factor Analysis 11a Appendix -- CFA 12 SEM: Testing A Structural Model 12a Appendix -- SEM APPENDIX A Basic Stats
23,353 citations
Journal Article•
TL;DR: For example, this paper pointed out that students are no longer the people our educational system was designed to teach, and that a really big discontinuity has taken place in the last decades of the 20th century.
Abstract: It is amazing to me how in all the hoopla and debate these days about the decline of education in the US we ignore the most fundamental of its causes. Our students have changed radically. Today’s students are no longer the people our educational system was designed to teach. Today’s students have not just changed incrementally from those of the past, nor simply changed their slang, clothes, body adornments, or styles, as has happened between generations previously. A really big discontinuity has taken place. One might even call it a “singularity” – an event which changes things so fundamentally that there is absolutely no going back. This so-called “singularity” is the arrival and rapid dissemination of digital technology in the last decades of the 20 th century.
7,973 citations
TL;DR: In this paper, a review of empirical results from the psychological literature in a way that provides a useful foundation for research on consumer knowledge is provided by two fundamental distinctions: consumer expertise is distinguished from product-related experience and five distinct aspects, or dimensions, of expertise are identified.
Abstract: The purpose of this article is to review basic empirical results from the psychological literature in a way that provides a useful foundation for research on consumer knowledge. A conceptual organization for this diverse literature is provided by two fundamental distinctions. First, consumer expertise is distinguished from product-related experience. Second, five distinct aspects, or dimensions, of expertise are identified: cognitive effort, cognitive structure, analysis, elaboration, and memory. Improvements in the first two dimensions are shown to have general beneficial effects on the latter three. Analysis, elaboration, and memory are shown to have more specific interrelationships. The empirical findings related to each dimension are reviewed and, on the basis of those findings, specific research hypotheses about the effects of expertise on consumer behavior are suggested.
4,147 citations