Universal usability
TL;DR: It is shown that knowledge so disseminated through the mass of mankind that it may reach even the extremes of society: beggars and kings.
Abstract: see knowledge so disseminated through the mass of mankind that it may…reach even the extremes of society: beggars and kings.
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01 Jan 2013
TL;DR: Value sensitive design as discussed by the authors is a theoretically grounded approach to the design of technology that accounts for human values in a principled and comprehensive manner throughout the design process, which employs an integrative and iterative tripartite methodology, consisting of conceptual, empirical, and technical investigations.
Abstract: Value Sensitive Design is a theoretically grounded approach to the design of technology that accounts for human values in a principled and comprehensive manner throughout the design process. It employs an integrative and iterative tripartite methodology, consisting of conceptual, empirical, and technical investigations. We explicate Value Sensitive Design by drawing on three case studies. The first study concerns information and control of web browser cookies, implicating the value of informed consent. The second study concerns using high-definition plasma displays in an office environment to provide a “window” to the outside world, implicating the values of physical and psychological well-being and privacy in public spaces. The third study concerns an integrated land use, transportation, and environmental simulation system to support public deliberation and debate on major land use and transportation decisions, implicating the values of fairness, accountability, and support for the democratic process, as well as a highly diverse range of values that might be held by different stakeholders, such as environmental sustainability, opportunities for business expansion, or walkable neighborhoods. We conclude with direct and practical suggestions for how to engage in Value Sensitive Design.
1,321 citations
TL;DR: The proposed trust scale taps into three key dimensions of trust: trustee's ability, benevolence, and integrity, and exhibits adequate levels of reliability, convergent validity, discriminant validity, and nomological validity.
Abstract: The importance of trust as a key facilitator of electronic commerce is increasingly being recognized in academic and practitioner communities. However, empirical research in this area has been beset by conflicting conceptualizations of the trust construct, inadequate attention to its underlying dimensions, causes, and effects, and lack of a validated trust scale. This paper addresses these limitations in part by theoretically conceptualizing and empirically validating a scale to measure individual trust in online firms. The proposed scale taps into three key dimensions of trust: trustee's ability, benevolence, and integrity. An iterative testing and refinement procedure using two field surveys of online retailing and online banking users, leads to a final seven-item trust scale that exhibits adequate levels of reliability, convergent validity, discriminant validity, and nomological validity. It is expected that the scale presented in this paper will assist future empirical research on trust in online entities.
1,299 citations
01 Jan 2011
TL;DR: It is hoped that HCI studies can provide the evolution of the human centered technology development that enhances the authors' work/job, their various needs, their organizations, their societies, and ourselves.
Abstract: Human Computer Interaction (HCI)or Human Factors studies in MIS are concerned with the ways humans interact with information, technologies, and tasks, especially in business, managerial, organizational, and cultural contexts. This article describes the existence and importance of HCI research in the MIS discipline, its historical development, some of its characteristics, publication opportunities, and future research directions. It is believed that HCI is the subject of a strong research stream in MIS, and will continue to be strong in the foreseeable future. It is hoped that HCI studies can provide the evolution of the human centered technology development that enhances our work/job, our various needs, our organizations, our societies, and ourselves. 334 Communications of the Association for Information Systems (Volume 9, 2002) 334-355 Human-Computer Interaction Research in the MIS Discipline by P. Zhang, et al. AMCIS 2002 PANELS AND WORKSHOPS I: HUMAN-COMPUTER INTERACTION RESEARCH IN THE MIS DISCIPLINE Ping Zhang Syracuse University pzhang@syr.edu Izak Benbasat University of British Columbia Jane Carey Arizona State University West Fred Davis University of Arkansas Dennis Galletta University of Pittsburgh Diane Strong Worcester Polytechnic Institute
652 citations
Cites methods from "Universal usability"
...EMPHASIZING A BROADER RANGE OF USERS “Pushing human-computer interaction research to empower every citizen” [Shneiderman, 2000] seems a logical choice, yet it needs more attention....
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TL;DR: This article gives a comprehensive overview of techniques for personalised hypermedia presentation by describing the data about the computer user, the computer usage and the physical environment that can be taken into account when adapting hypermedia pages to the needs of the current user.
Abstract: This article gives a comprehensive overview of techniques for personalised hypermedia presentation. It describes the data about the computer user, the computer usage and the physical environment that can be taken into account when adapting hypermedia pages to the needs of the current user. Methods for acquiring these data, for representing them as models in formal systems and for making generalisations and predictions about the user based thereon are discussed. Different types of hypermedia adaptation to the individual user's needs are distinguished and recommendations for further research and applications given. While the focus of the article is on hypermedia adaptation for improving customer relationship management utilising the World Wide Web, many of the techniques and distinctions also apply to other types of personalised hypermedia applications within and outside the World Wide Web, like adaptive educational systems.
587 citations
Cites background from "Universal usability"
...A fourth application area, finally, comes from the requirements of “universal access”, “design for all” and “user interfaces for all” with respect to computer systems (Shneiderman, 2000; Stephanidis, 2001)....
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TL;DR: This work presents ability-based design, a refinement to accessible computing that consists of focusing on ability throughout the design process in an effort to create systems that leverage the full range of human potential.
Abstract: Current approaches to accessible computing share a common goal of making technology accessible to users with disabilities. Perhaps because of this goal, they may also share a tendency to centralize disability rather than ability. We present a refinement to these approaches called ability-based design that consists of focusing on ability throughout the design process in an effort to create systems that leverage the full range of human potential. Just as user-centered design shifted the focus of interactive system design from systems to users, ability-based design attempts to shift the focus of accessible design from disability to ability. Although prior approaches to accessible computing may consider users’ abilities to some extent, ability-based design makes ability its central focus. We offer seven ability-based design principles and describe the projects that inspired their formulation. We also present a research agenda for ability-based design.
403 citations
Cites background from "Universal usability"
...also places special emphasis on “bridg[ing] the gap between what users know and what they need to know” [Shneiderman 2000]....
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...3.4 Universal Usability Universal usability provides guidelines for designing interfaces that are usable by the widest range of people possible [Lazar 2007; Shneiderman 2000; Vanderheiden 2000]....
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...It 9:6 J. O. Wobbrock et al. also places special emphasis on bridg[ing] the gap between what users know and what they need to know [Shneiderman 2000]....
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...Universal usability provides guidelines for designing interfaces that are usable by the widest range of people possible [Lazar 2007; Shneiderman 2000; Vanderheiden 2000]....
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References
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Book•
01 Jun 1992466 citations
326 citations
TL;DR: In this article, a summary of the publication of the same title is presented, where the authors look at the personal and societal benefits of making e-mail accessible to the general public.
Abstract: E‐mail has swept the communications and information world. Can it be made accessible to everyone? If so, at what cost? And what would be the personal and societal benefits? This article, which is the summary of the publication of the same title, looks at these issues and is used by permission of the authors and the Rand Corporation. Although the issues looked at are within the context of research in the USA, there are international implications, and also the conclusions may well apply in many countries worldwide. References in the article to various ‘Chapters’ are to chapters in the full publication, details of which will be found in the Media Reviews section of this journal. francais: Le courrier electronique a envahi le monde des communications et de l'information. Peut‐il etre accessible a tous? Si oui, a quel prix? Et quels en seraient les benefices sociaux et personnels? Cet article est le resume de la publication portant le meme titre et utilise avec l'autorisation des auteurs et l...
193 citations
Book•
29 Nov 1995TL;DR: The societal implications of e-mail technology and the diverging trends in access, based on income and education, that are widening the gap between an information elite and those at a disadvantage are discussed in this paper.
Abstract: A study looking at the societal implications of e-mail technology and the diverging trends in access, based on income and education, that are widening the gap between an information elite and those at a disadvantage. Details the social benefits of on-line communities and implications for global democratization, and addresses the technical and econo
168 citations
Journal Article•
161 citations