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Findings from this study can be used in designing user-centered automation systems that lead to potentially more satisfying operation and hence, could enhance automation acceptability.
Proceedings ArticleDOI
19 Nov 2018
4 Citations
We can consider this kind of seamless re-delivery operation to be a good example of Robotic Process Automation.
This will lead towards maturity of software process improvement in SMEs and also facilitates in development of automation tools for SPIs in future.
The results are consistent with a model of human-automation interaction that requires evaluation of the different stages of information processing to which automation support can be applied.
The results obtained allow us to conclude that the enterprises surveyed are only at the beginning of the mass scale robotic process automation, but due to the increasingly competitive environment, there will be no turning back.
The results from this study support concerns about automation-induced complacency and automation bias when later stages of automation are introduced.

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