scispace - formally typeset
Search or ask a question

What are the factors that influence the credibility of sellers in e-commerce? 


Best insight from top research papers

The credibility of sellers in e-commerce is influenced by several factors. One important factor is the use of reputation or rating systems . These systems help reduce information asymmetry and foster trust in the procurement process. The weights of the variables entering the rating system can be estimated using information-theoretic, regression analysis, artificial neural network, and principal component analysis approaches . Trust is also influenced by factors such as trustworthiness, interest, and the transition of MSMEs to using e-commerce . Additionally, the reputation and customer reviews of sellers play a crucial role in building trust . Sellers' presentations of products and the signals they provide can also impact the credibility of sellers . Overall, factors such as rating systems, trustworthiness, customer reviews, and signals in sellers' presentations contribute to the credibility of sellers in e-commerce.

Answers from top 3 papers

More filters
Papers (3)Insight
The factors that influence the credibility of sellers in e-commerce include Seller Attribute, Product Attribute, Customer Review, Customer Trust, and Purchase Intention.
The study discusses the factors that influence the credibility of sellers in e-commerce and proposes a rating system based on transaction-level data and user feedback.
The factors that influence the credibility of sellers in e-commerce include trust and interest in e-commerce transactions.

Related Questions

How can we assess seller credibility in e-commerce?5 answersSeller credibility in e-commerce can be assessed through various methods. One approach is to analyze seller ratings and reviews on e-commerce platforms, as they play a crucial role in driving buying decisions. Another method is to evaluate the e-seller credit based on factors such as product quality, product description, service, and sales volume. Additionally, a customer trust reputation system can be implemented, which considers feedback comments and ratings given by each client to determine the trustworthiness of the seller. Fine-grained analysis of feedback comments can also be used to compute seller trust profiles, taking into account subjective details in the text. These approaches help customers make informed decisions and increase their confidence in e-commerce applications.
What is the model for assessing seller credibility in e-commerce (electronic commerce)?5 answersA model for assessing seller credibility in e-commerce has been proposed in the literature. The model, called Secure Trust Monitoring KNN (STRUMKNN), incorporates a customer trust reputation system based on feedback comments and ratings given by each client. This model helps customers find reliable sellers on e-commerce sites by considering trust weight, product quality, and product delivery. The model utilizes techniques such as word separation and sentiment analysis to provide a trust profile to the customer. By analyzing the key pair of words and customer ratings, the model suggests trustworthy sellers to buyers. The experimental results demonstrate that this model enhances customer confidence in e-commerce applications and facilitates successful product selection.
RQ-1: What factors influence consumer perceptions of seller credibility in e-commerce (electronic commerce)?5 answersConsumer perceptions of seller credibility in e-commerce are influenced by various factors. One important factor is the presence of signals hidden in sellers' presentations of products, which can help alleviate information asymmetry between buyers and sellers. Another factor is the propensity to trust, which is identified as the most important determinant of consumer trust. Brand-related factors and platform-related factors also play a significant role in building trust, as they indirectly influence consumer trust through propensity to trust. Additionally, marketing capability of sellers has a positive effect on consumer journey outcomes, while brand reputation has nuanced U-shaped effects on these outcomes. Seller community engagement, both in communities with tight and loose infrastructure, reduces seller opportunistic behaviors, with the intensity of competition and deterrence perception moderating these relationships.
What factors influenceof seller credibility in e-commerce (electronic commerce)?3 answersSeller credibility in e-commerce is influenced by several factors. Social control, such as the number of seller fans and members the seller follows, negatively affects opportunistic behaviors by the seller. The seller's reputation score also plays a role in reducing opportunistic behaviors, although this effect is weakened when social control is high. Additionally, the seller's rank in the market is positively related to opportunistic behaviors. Negative offline reviews and a bad reputation can lead to stagnation and difficulty in selling online. Late shipment rate, poor order fulfillment rate, limited product selection, high price, and low glance views are factors that impact sellers' performance on e-commerce websites during heavy discount sales events. Sellers' manipulation and buyers' experience also influence buyers' evaluations, with the percentage of positive ratings being affected by manipulation and experience. These findings provide insights for online marketplaces to control seller opportunism, enhance creditworthiness, and understand buyer behaviors and reactions.
What factors influence consumer perceptions of seller credibility in e-commerce (electronic commerce)?5 answersConsumer perceptions of seller credibility in e-commerce are influenced by several factors. These factors include marketing capability and brand reputation. Additionally, perceived information transparency of an e-commerce website, including product transparency, vendor transparency, and transaction transparency, plays a significant role in shaping consumer perceptions of seller credibility. Website credibility, which encompasses factors such as website design, usability, reputation, endorsement, security, and service diversity, also influences consumer perceptions of seller credibility in e-commerce. Furthermore, factors such as online reviews, review system curation, online promotional marketing, and seller guarantees impact consumer perceptions of seller credibility. Finally, factors such as product information, purchase process, system stability, navigation, privacy (security), design, information of seller, payment methods, and customer service are associated with consumer trust in a website and influence perceptions of seller credibility.
What are the factors that affect trust in online shopping?5 answersFactors that affect trust in online shopping include perceived ease of use, privacy concerns, perceived security, product variety, and on-time delivery. Other factors that contribute to trust in online shopping are knowledge-based familiarity, perceived benefits, word of mouth, and website design. Additionally, shopping experience and ease of transaction have a positive effect on consumer trust. Perceived convenience, perceived risk, perceived competence, perceived benevolence, and perceived integrity also lead to trust in online shopping. Quality issues and reputation have a positive impact on consumer trust in online grocery shopping.

See what other people are reading

Does •Social Integration and Acceptance is a challenges for successful implementation of inclusive education?
5 answers
Social integration and acceptance indeed pose significant challenges for the successful implementation of inclusive education. The societal attitude towards people with disabilities, negative attitudes from teachers, and the need for a transformation in institutional structures are highlighted as key obstacles. Studies show that children with special educational needs often face reduced social participation, fewer interactions, and lower acceptance, especially those with intellectual disabilities. Additionally, the lack of support from society, inadequate infrastructure, and insufficient resources further hinder the implementation of inclusive education. Overcoming these challenges requires concerted efforts from educational institutions, teachers, parents, and policymakers to promote a more accepting environment and ensure equal opportunities for all students.
What are the common causes of cultural shock in intercultural communication?
5 answers
Common causes of culture shock in intercultural communication include anxiety, lack of intercultural communication competence, diversity in social systems, legal systems, and cultural customs, as well as differences in language and culture. Misunderstandings, conflicts, and communication barriers arise due to these differences, leading to feelings of tension, loss, rejection, anxiety, and helplessness among individuals experiencing culture shock. Inadequate understanding of cultural nuances, such as inappropriate gestures, speech patterns, and sentence structures, can also contribute to culture shock. Overcoming culture shock requires developing intercultural communication skills, adapting to new cultural environments, and actively building bridges for mutual communication.
How disaster preparedness games important for students?
5 answers
Disaster preparedness games are crucial for students as they offer engaging ways to enhance awareness and knowledge regarding disaster prevention. These games, such as LUSIANA and educational escape rooms, provide interactive platforms for learning about disaster response strategies, risk reduction, and safety measures. By incorporating gamification, students can actively participate in scenarios simulating real-life disaster situations, improving their understanding of incident command systems, communication skills, and teamwork. Additionally, disaster preparedness games have been shown to increase students' disaster awareness, knowledge retention, and overall satisfaction with the learning experience. Such interactive approaches not only make learning enjoyable but also effectively equip students with the necessary skills to respond to disasters effectively.
How does the use of financial management software impact decision-making in government agencies?
4 answers
The use of financial management software in government agencies plays a crucial role in decision-making processes. By implementing efficient financial information systems, agencies can streamline tasks, minimize errors, and enhance work effectiveness. Additionally, the acceptance and utilization of regional financial information systems positively influence user performance and the effectiveness of information systems within government institutions. Moreover, budget decision-making is significantly impacted by both the accounting information system and organizational culture, ultimately affecting the overall performance of government agencies. The integration of technology like the Government Financial Informatics System (GFIS) further enhances financial management by decentralizing responsibility and adding internal controls in the procurement phase of public funds. Overall, the adoption of financial management software improves transparency, efficiency, and decision-making processes within government agencies.
WHO definition of school age children(6 to 12)?
4 answers
The World Health Organization (WHO) defines school age children as individuals aged 6 to 12 years. This age group is crucial for physical, social, mental, and emotional development, with UNESCO categorizing 6-11 years as primary school age and 12-17 years as secondary school age. School-age represents a critical phase of growth and development, emphasizing the importance of good health for effective learning. School health services play a vital role in promoting community health, particularly in addressing common issues like infections, malnutrition, and dental problems among school-age children. The WHO recognizes the significance of this age group in shaping future generations' health and well-being, highlighting the need for comprehensive health interventions in schools.
How does effective knowledge management contribute to sustainable performance and innovation in organizations?
5 answers
Effective knowledge management plays a crucial role in enhancing sustainable performance and fostering innovation within organizations. By leveraging knowledge management practices, organizations can create value, gain a competitive advantage, and improve long-term performance. Knowledge management influences sustainable performance by facilitating green innovation as a mediator and collaborative culture as a moderator. Additionally, the adoption of knowledge management strategies can lead to better supply chain visibility, ultimately enhancing sustainable organizational performance. Sustainable management, which includes capturing, sharing, and storing valuable organizational knowledge, is highlighted as a key factor in ensuring the sustainability of knowledge within organizations. Overall, effective knowledge management not only drives sustainable performance but also fosters innovation by enabling organizations to adapt, grow, and succeed in a dynamic environment.
Does Parental Engagement and Support is a challenges for successful implementation of inclusive education?
5 answers
Parental engagement and support play a crucial role in the successful implementation of inclusive education. Challenges such as negative attitudes among parents and teachers towards inclusive education can hinder its progress. Parent-teacher collaborations based on trust and understanding are essential for the benefit of students, especially those with disabilities in inclusive settings. Inclusive education requires responsible school management and enhanced parent-teacher relationships. Additionally, parental involvement in immigrant learners' education is vital, but challenges like language barriers and cultural conflicts may arise, necessitating strategies like training for effective communication and regular evaluation of parental support programs. Therefore, addressing these challenges through awareness programs, training initiatives, and fostering positive relationships between parents and teachers is crucial for the successful implementation of inclusive education.
How social media influence on behaviour?
5 answers
Social media significantly influences behavior by shaping consumer decision-making processes, preferences, and interactions. It provides access to vast information, product reviews, and user-generated content, empowering informed purchase decisions. Social media platforms facilitate personalized communication between brands and consumers, fostering trust, loyalty, and repeat purchases. Additionally, social media impacts littering behavior among tourists, with campaigns against littering showing potential to positively influence habits. However, excessive social media use can lead to negative consequences like cyberbullying, affecting mental health and behavior, especially among the youth. Understanding and leveraging social media's influence are crucial for businesses to succeed in the digital age while also addressing the potential negative impacts on behavior.
Current challenges to right to education in India?
5 answers
The current challenges to the Right to Education (RTE) in India encompass various issues. Economic disparities between private and government schools impact access to quality education. The COVID-19 pandemic has disrupted traditional education systems, necessitating a shift to e-learning. Discrepancies in the quality of education persist, reflecting societal prosperity levels. Challenges include inadequate infrastructure, low student-teacher ratios, and the need for improved accreditation standards. Despite the RTE Act of 2009 aiming for universal education, dropout rates remain high, with 80 million children leaving school before completing elementary education. The unequal distribution of resources, systemic barriers to access beyond elementary levels, and rural-urban disparities in school availability further hinder the realization of the right to education in India.
How does the Singapore Government obtain building materials at a low price?
5 answers
The Singapore Government procures construction services through a competitive bidding process, where full feedback is provided to all bidders, ensuring transparency and efficiency in procurement. Additionally, the government facilitates the spending of Islamic philanthropic funds, including zakat, through institutions like Majelis Ugama Isam Singapura (MUIS) and private religious associations, enabling contributions to social programs and building projects. Government-linked companies (GLCs) in Singapore operate on a competitive, commercial basis without special privileges, although they do receive a positive premium in financial markets, indicating market recognition of their status. Furthermore, the government plays a central role in leading the transition towards green building technologies in Singapore, indirectly influencing technological advancements and social adaptation by synergizing with developers, citizens, and NGOs.
How is lived experiences defined by Lazarus and folkman's psychological stress and coping theory?
5 answers
Lazarus and Folkman's psychological stress and coping theory define lived experiences as the cognitive, emotional, and behavioral processes individuals undergo when facing stressful stimuli, influencing their responses. This theory emphasizes the importance of coping strategies, which can be problem-focused or emotion-focused, in managing internal and external stressors. Research on families and relatives of COVID-19 patients applying this theory found that coping styles significantly impact stress levels, with problem-oriented coping strategies like social support and positive reappraisal being more effective in reducing stress compared to emotion-oriented coping like self-controlling. Additionally, a study on educational advisors during the COVID-19 pandemic highlighted the importance of understanding stress sources and utilizing problem-focused and emotion-focused coping strategies, as suggested by Lazarus and Folkman's model, to mitigate negative impacts on work performance and psychological well-being.