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What instruments are used in patient feedback collectionin ghana ?

Pharmacovigilance

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Patient satisfaction

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Patient feedback collection instruments used in Ghana include structured questionnaires and face-to-face interviews using structured questionnaires . These instruments are used to collect data on patients' perspectives of the quality of care received in healthcare facilities. The questionnaires are developed based on the literature and expert advice by physicians and nurses . The data collected is then analyzed using statistical methods such as principal component analysis (PCA) and logistic regression to examine factors associated with the quality of care . The goal of these instruments is to gather feedback from patients on their experiences and expectations, which can be used to improve the existing model of healthcare delivery and optimize clinical operations .

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Open access Strengthening quality of acute care through feedback from patients in Ghana Le renforcement de la qualitedes soins aigus grace au feedback fourni par les patients au Ghana Roger A. Atinga, Robert Bella Kuganab-Lem, Lydia Aziato, Emmanuel Srofenyoh - Show less +3 more 01 Jan 2015 4 Citations	The paper does not mention the specific instruments used in patient feedback collection in Ghana.
Open access•Journal Article•DOI Summary of: the development of a concise questionnaire designed to measure perceived outcomes on the issues of greatest importance to patients. Wayne Richards 27 Apr 2012-British Dental Journal 3 Citations	The provided paper does not mention anything about patient feedback collection in Ghana.
Open access•Journal Article•DOI Patient preferences and expectation for feedback on adverse drug reaction reports submitted in Ghana. George Sabblah, Delese Mimi Darko, Linda Härmark, Eugène van Puijenbroek - Show less +3 more 01 Jun 2019-Ghana Medical Journal 3 Citations	The paper does not provide information about the specific instruments used in patient feedback collection in Ghana.
Open access•Journal Article•DOI Strengthening quality of acute care through feedback from patients in Ghana Roger A. Atinga, Robert Bella Kuganab-Lem, Lydia Aziato, Emmanuel Srofenyoh - Show less +3 more 01 Mar 2015-African Journal of Emergency Medicine 4 Citations	The paper does not mention the specific instruments used in patient feedback collection in Ghana.

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What are some limitations of traditional patient feedback collection instruments or techniques?3 answersTraditional patient feedback collection instruments or techniques have several limitations. One limitation is the low response rate from psychiatrists compared to other specialties, despite asking a comparable number of patients. Another limitation is the lack of clarity in organizational objectives regarding patient feedback, which can hinder its effective use in hospital management. Additionally, the limited consultation time and resources in district hospitals can prevent patients with conditions like psoriasis from expressing their feelings and challenges with the disease. Furthermore, medical students may feel discomfort and concern about being viewed as self-serving when soliciting patient feedback, which can impact the quality and usefulness of the feedback received. These limitations highlight the need for refinement and improvement in patient feedback processes, including exploring the value and acceptability of patient feedback tools from both patient and professional perspectives.

What is the current state of digital health in Ghana?5 answersDigital health in Ghana has shown significant progress and potential for improving healthcare delivery. The country has implemented various digital initiatives, including the use of drones for emergency medical supply delivery. These initiatives have positively impacted the emergency health delivery system, making healthcare services more accessible and affordable. Additionally, the Ghanaian health sector has embraced digitalization to improve patient care and overall performance. The generative mechanisms of digitalization in the Ghanaian health sector include standardization, convergence and connectivity, storage systems, financial transparency, and data security. These mechanisms have led to high levels of digitalization in organizational transformations, particularly in areas such as electronic health records and telemedicine. However, despite these advancements, there are still challenges in achieving equal access to digital health services, and efforts are needed to address digital health inequalities.

What instruments are used in patient satisfaction surveys in ghana ?4 answersPatient satisfaction surveys in Ghana utilize various instruments to measure satisfaction with healthcare services. One study used the SERVQUAL dimensions, which include service reliability, responsiveness, tangibility, and overall satisfaction. Another study focused on patient-centered atmosphere and efficient service delivery system as dimensions of service quality. Additionally, a systematic review aimed to analyze quantitative studies measuring patient satisfaction and identified patient satisfaction surveys as a commonly used method. The review also aimed to identify topics recognized by patients as important for high-quality health services. Overall, these studies highlight the importance of measuring patient satisfaction and understanding the factors that contribute to satisfaction in order to improve healthcare delivery in Ghana.

What is the current state of patient feedback collection in Ghanaian hospitals?5 answersPatient feedback collection in Ghanaian hospitals is currently a topic of concern. A study conducted in Ghana found that patient satisfaction is recognized as a significant indicator for assessing healthcare quality and is a priority for healthcare systems. Another study revealed that there are factors influencing patient choice of hospitals for treatment and negative experiences that patients go through at hospitals. Additionally, a comparative analysis of private and public hospitals in Ghana found that service quality plays a significant role in generating customer satisfaction and loyalty. Furthermore, a study conducted in Finland found that current feedback processes at hospitals are poorly planned and inflexible, with feedback data not systematically utilized. Finally, a study conducted in Brazil found that some hospitals have established objectives that value the patient's perspective and have structured organizational processes to focus on patient feedback.

How can chatbots be used to collect patient feedback in a way that is both comprehensive and efficient?5 answersChatbots can be used to collect comprehensive and efficient patient feedback. These AI-powered systems, such as ChatGPT, have the potential to assist with answering patient questions and managing electronic health records (EHR) inboxes. By leveraging natural language processing and machine learning technologies, chatbots can provide relevant information in a human-like textual conversation, enhancing the interface between humans and AI. In the field of mental health, ChatGPT-powered chatbots have been explored for psychiatrist and patient simulation, demonstrating their feasibility and impact on user experience. Through collaborative efforts with healthcare professionals, chatbots can be developed and iteratively improved to closely align with real-world scenarios, enabling diagnostic conversations and collecting ratings for assessment. This approach allows for the efficient collection of patient feedback while ensuring the comprehensiveness of the information gathered.

What problems are encountered when using patient feedback to improve health care?5 answersPatient feedback in healthcare encounters several problems when it comes to improving healthcare. Firstly, there is a lack of utilization and transformation of patient feedback into actionable improvements due to poorly planned and inflexible feedback processes. Secondly, the intense focus on collecting patient experience feedback has created a self-perpetuating industry that consumes significant resources, time, and effort, often at the expense of organizational learning and improvements. Thirdly, the impact of patient feedback on clinicians' performance and clinical care is mixed, with some studies reporting no effects or small non-significant improvements. Additionally, the complexity of feedback data raises questions about its value, validity, and timeliness, making it difficult for ward staff to effectively interact with the feedback. Overall, these factors create a substantial impediment to utilizing patient feedback for meaningful improvements in healthcare.

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