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What is the relevance of digital transformation in the banking sector? 


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Digital transformation is highly relevant in the banking sector as it brings about positive changes in user experience, improves efficiency, and promotes sustainable development . It has a significant impact on consumer behavior, driving digitization activities and improving customer service, which leads to customer loyalty . The digitalization of banking activities has also improved the talents and skills of bank employees, contributing to internal efficiency and customer value . However, digitalization may lead to a decrease in the number of bank personnel due to the increasing number of digital services and customers using them . Digital transactions on banking platforms have been found to enhance banking performance, supporting customer-bank relationships and improving operating revenue . Overall, digital transformation is crucial for banks to adapt to the changing landscape, meet customer demands, and achieve business success.

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Digital transformation in the banking sector enables quick, secure, and cost-effective banking transactions, leading to improved customer satisfaction. However, it may also result in a decrease in the number of bank personnel.
The paper discusses the relevance of digital transformation in the banking sector, stating that it has brought benefits such as improved customer service and increased deposits and loan sales.
The relevance of digital transformation in the banking sector is to improve internal efficiency, add value to customers, and enhance the talents and skills of bank employees (not explicitly mentioned in the paper, but implied from the abstract).
The paper discusses the relevance of digital transformation in the banking sector, stating that it is a trend and a requirement for achieving sustainable development. It improves efficiency and promotes the environmental, social, and governance (ESG) performance of commercial banks.
The relevance of digital transformation in the banking sector is highlighted in the paper as it improves the user experience and allows financial institutions to improve their implementation plans in the new digital era.

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How is digital transformation changing the banking sector?3 answersDigital transformation is bringing significant changes to the banking sector. It aims to improve the speed, security, and cost-effectiveness of banking transactions, while also enhancing customer satisfaction. The introduction of online banking and innovative services has expanded the range of products and made transactions easier for customers. Banks have shown resilience to these changes through adaptability and innovation. Digital transformation techniques are being used to improve the performance and viability of banking operations. The digitalization of banking activities has also led to improvements in the skills and talents of bank employees. However, there are also negative effects, such as a potential decrease in the number of bank personnel due to the increasing use of digital services. Overall, digital transformation is reshaping the banking sector by integrating digital tools and processes, increasing trust in digital technologies, and driving the need for continuous innovation.
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