Topic
Brick and mortar
About: Brick and mortar is a research topic. Over the lifetime, 588 publications have been published within this topic receiving 10355 citations. The topic is also known as: bricks and mortar & B&M.
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TL;DR: The findings indicate that perceived ease of use, compatibility and trustworthiness are significant predictors of citizens’ intention to use an e‐government service.
Abstract: . Electronic government, or e-government, increases the convenience and accessibility of government services and information to citizens. Despite the benefits of e-government – increased government accountability to citizens, greater public access to information and a more efficient, cost-effective government – the success and acceptance of e-government initiatives, such as online voting and licence renewal, are contingent upon citizens’ willingness to adopt this innovation. In order to develop ‘citizen-centred’ e-government services that provide participants with accessible, relevant information and quality services that are more expedient than traditional ‘brick and mortar’ transactions, government agencies must first understand the factors that influence citizen adoption of this innovation. This study integrates constructs from the Technology Acceptance Model, Diffusions of Innovation theory and web trust models to form a parsimonious yet comprehensive model of factors that influence citizen adoption of e-government initiatives. The study was conducted by surveying a broad diversity of citizens at a community event. The findings indicate that perceived ease of use, compatibility and trustworthiness are significant predictors of citizens’ intention to use an e-government service. Implications of this study for research and practice are presented.
1,989 citations
Patent•
08 Apr 2011
TL;DR: Embodiments provide systems, methods, processes, computer program code and means for using mobile devices to conduct payment transactions at merchant locations including brick and mortar locations and remote locations as well as for person to person transactions as mentioned in this paper.
Abstract: Embodiments provide systems, methods, processes, computer program code and means for using mobile devices to conduct payment transactions at merchant locations including brick and mortar locations and remote locations as well as for person to person transactions.
715 citations
TL;DR: In this paper, the authors examine the influence of consumer characteristics on perception of shopping benefits associated with electronic and physical shopping and find that the two shopping formats are clearly different from each other in terms of perceived shopping benefits.
Abstract: The shift from physical (brick and mortar) stores and hard copy catalog stores toward electronic stores (e‐tailing) may be seen as a continuous innovation building on past changes brought about by in‐home shopping methods such as catalog, TV and direct mail. Why are e‐tailers then having such difficulty retaining their customers? In this paper, we examine the influence of consumer characteristics on perception of shopping benefits associated with electronic and physical shopping. Based on a mail survey of upscale US households, the empirical study finds the two shopping formats to be clearly different from each other in terms of perceived shopping benefits. The data supports the influence of individual characteristics (such as age, household income and family composition) as well as past behaviors on the shopping benefits associated with the two modes of shopping.
287 citations
05 Jan 2004
TL;DR: This study integrates constructs from the technology acceptance model (TAM), diffusions of innovation theory (DOI) and Web trust model to form a parsimonious, yet comprehensive model of factors that influence citizen adoption of electronic government initiatives.
Abstract: Electronic government, or e-government, increases the convenience and accessibility of government services and information to citizens. Despite the benefits of e-government - increased government accountability to citizens, greater public access to information, and a more efficient, cost-effective government - the success and acceptance of e-government initiatives, such as online voting and license renewal, are contingent upon citizens' willingness to adopt this innovation. In order to develop "citizen-centered" e-government services that provide citizens with accessible, relevant information and quality services that are more expedient than traditional "brick and mortar" transactions, government agencies must first understand the factors that influence citizen adoption of this innovation. This study integrates constructs from the technology acceptance model (TAM), diffusions of innovation theory (DOI) and Web trust model to form a parsimonious, yet comprehensive model of factors that influence citizen adoption of electronic government initiatives. The findings and implications of this study are discussed in the paper.
282 citations
TL;DR: Findings revealed that word-of-mouth was more influential than offline trust based on a customers' personal experience with the supermarket's physical stores and provided empirical evidence on how and why some pure online retailers outperformed brick and click retailers.
237 citations