Topic
Business communication
About: Business communication is a research topic. Over the lifetime, 4819 publications have been published within this topic receiving 65153 citations. The topic is also known as: Business communication & Business communication. Including business report writing, business correspondence.
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TL;DR: The authors of as discussed by the authors propose a paradigm that highlights the salient characteristics of these new technologies, which they refer to as SLATES (search, links, authoring, tags, extensions, signals).
Abstract: There is a new wave of business communication tools including blogs, wikis and group messaging software ? which the author has dubbed, collectively, Enterprise 2.0 ? that allow for more spontaneous, knowledge-based collaboration. These new tools, the author contends, may well supplant other communication and knowledge management systems with their superior ability to capture tacit knowledge, best practices and relevant experiences from throughout a company and make them readily available to more users. This article offers a paradigm that highlights the salient characteristics of these new technologies, which the author refers to as SLATES (search, links, authoring, tags, extensions, signals). The resulting organizational communication patterns can lead to highly productive and highly collaborative environments by making both the practices of knowledge work and its outputs more visible. Drawing on case studies and survey data, the article offers managers a set of ground rules for implementing the new technologies. First, it is necessary to create a receptive culture in order to prepare the way for new practices. Second, a common platform must be created to allow for a collaboration infrastructure. Third, an informal rollout of the technologies may be preferred to a more formal procedural change. And fourth, managerial support and leadership is crucial. Even when implanted and implemented well, these new technologies will certainly bring with them new challenges. These tools may well reduce management?s ability to exert unilateral control and to express some level of negativity. Whether a company?s leaders really want this to happen and will be able to resist the temptation to silence dissent is an open question. Leaders will have to play a delicate role if they want Enterprise 2.0 technologies to succeed.
1,515 citations
TL;DR: In this article, the authors propose the notion of genres of organizational communication as a concept useful for studying communication as embedded in social process rather than as the result of isolated rational actions.
Abstract: Drawing on rhetorical theory and structuration, this article proposes genres of organizational communication as a concept useful for studying communication as embedded in social process rather than as the result of isolated rational actions. Genres (e.g. the memo, the proposal, and the meeting) are typified communicative actions characterized by similar substance and form and taken in response to recurrent situations. These genres evolve over time in reciprocal interaction between institutionalized practices and individual human actions. They are distinct from communication media, though media may play a role in genre form, and the introduction of new media may occasion genre evolution. After the genre concept is developed, the article shows how it addresses existing limitations in research on media, demonstrates its usefulness in an extended historical example, and draws implications for future research.
1,365 citations
TL;DR: Although previous researchers have proposed organizational demography as an important determinant of communication, no one has tested this relationship directly as discussed by the authors, and distinctions between the i.i.d.
Abstract: Although previous researchers have proposed organizational demography as an important determinant of communication, no one has tested this relationship directly. Further, distinctions between the i...
1,062 citations
TL;DR: In this article, the authors illustrate how the language and assumptions of economics shape management practices: theories can “win” in the marketplace for ideas, independent of their empirical validity, to the extent their assumptions and language become taken for granted and normatively valued.
Abstract: Social science theories can become self-fulfilling by shaping institutional designs and management practices, as well as social norms and expectations about behavior, thereby creating the behavior they predict. They also perpetuate themselves by promulgating language and assumptions that become widely used and accepted. We illustrate these ideas by considering how the language and assumptions of economics shape management practices: theories can “win” in the marketplace for ideas, independent of their empirical validity, to the extent their assumptions and language become taken for granted and normatively valued, therefore creating conditions that make them come “true.”
1,036 citations
TL;DR: The authors examine how uncertainty moderates the trust-performance relationship in alliances, building on the distinction between behavioral uncertainty, which relates to anticipating and understanding paring, and trust performance, which is related to the ability to anticipate and understand paring.
Abstract: We examine how uncertainty moderates the trust-performance relationship in alliances, building on the distinction between behavioral uncertainty, which relates to anticipating and understanding par...
955 citations