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Change management (engineering)

About: Change management (engineering) is a research topic. Over the lifetime, 1425 publications have been published within this topic receiving 23117 citations.


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Journal ArticleDOI
TL;DR: Through a comprehensive review of the literature, 11 factors were found to be critical to ERP implementation success – ERP teamwork and composition, change management program and culture, top management support, business plan and vision, and appropriate business and IT legacy systems are found.
Abstract: Enterprise resource planning (ERP) systems have emerged as the core of successful information management and the enterprise backbone of organizations. The difficulties of ERP implementations have been widely cited in the literature but research on the critical factors for initial and ongoing ERP implementation success is rare and fragmented. Through a comprehensive review of the literature, 11 factors were found to be critical to ERP implementation success – ERP teamwork and composition; change management program and culture; top management support; business plan and vision; business process reengineering with minimum customization; project management; monitoring and evaluation of performance; effective communication; software development, testing and troubleshooting; project champion; appropriate business and IT legacy systems. The classification of these factors into the respective phases (chartering, project, shakedown, onward and upward) in Markus and Tanis’ ERP life cycle model is presented and the importance of each factor is discussed.

1,433 citations

Journal ArticleDOI
TL;DR: An analysis of change behavior based on a case study in Westland Helicopters of rotorcraft design; the development of mathematical models to predict the risk of change propagation in terms of likelihood and impact of change; and theDevelopment of a prototype computer support tool to calculate such information for a specific product.
Abstract: In redesign and design for customization, products are changed. During this process a change to one part of the product will, in most cases, result in changes to other parts. The prediction of such change provides a significant challenge in the management of redesign and customization of complex products where many change propagation paths may be possible. This paper reports on an analysis of change behavior based on a case study in Westland Helicopters of rotorcraft design; the development of mathematical models to predict the risk of change propagation in terms of likelihood and impact of change; and the development of a prototype computer support tool to calculate such information for a specific product. With knowledge of likely change propagation paths and their impact on the delivery of the product, design effort can be directed towards avoiding change to "expensive" sub-systems and, where possible, allowing change where it is easier to implement while still achieving the overall changes required.

732 citations

Journal ArticleDOI
TL;DR: In this paper, the authors describe an integrated, process-oriented approach for facing the complex social problem of workers' resistance to ERP, and propose an integrated approach to deal with this problem instead of reacting to it.
Abstract: When implementing an enterprise resource planning (ERP) system, top management commonly faces an unwanted attitude from potential users – for one reason or another, they resist the implementation process. Top management should, therefore, proactively deal with this problem instead of reactively confronting it. In this paper, I describe an integrated, process‐oriented approach for facing the complex social problem of workers’ resistance to ERP.

667 citations

Journal ArticleDOI
TL;DR: In this article, a case study on change and customisation to existing products in the aerospace industry is presented, where the authors present a comprehensive analysis of the problems and processes associated with product change.
Abstract: Based on a detailed case study on change and customisation to existing products in the aerospace industry, this paper presents a comprehensive analysis of the problems and processes associated with product change. It looks at the potential causes and effects of changes, and analyses the formal and informal processes that are used to handle change. Change processes become problematic when change to one system propagates to other systems, because the tolerance margins of individual parameters are exceeded. The paper concludes with suggestions for handling change.

611 citations

Journal ArticleDOI
TL;DR: The literature on performance measurement system implementations is reviewed and it is concluded that the performance measurement literature is at the stage of identifying difficulties and pitfalls to be avoided based on practitioner experience with few published research studies.
Abstract: Currently, there is a great interest in performance measurement with many companies attempting to implement the balanced scorecard. However, there is also evidence that many of these implementations are not successful. This paper reviews the different performance measurement system design processes published in the literature and creates a framework for comparing alternative approaches. The paper then proceeds to review the literature on performance measurement system implementations and concludes that the performance measurement literature is at the stage of identifying difficulties and pitfalls to be avoided based on practitioner experience with few published research studies. This paper is the first of two, the second going on to consider performance measurement implementation from the point of view of the change management literature.

506 citations


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Metrics
No. of papers in the topic in previous years
YearPapers
202141
202049
201960
201861
201768
201674