Competence (human resources)

About: Competence (human resources) is a research topic. Over the lifetime, 53557 publications have been published within this topic receiving 988884 citations. The topic is also known as: competence (human resources) & Competency.

Achieving Desired Results and Improved Outcomes: Integrating Planning and Assessment Throughout Learning Activities

Abstract: Most physicians believe that to provide the best possible care to their patients, they must commit to continuous learning. For the most part, it appears the learning activities currently available to physicians do not provide opportunities for meaningful continuous learning. At the same time there have been increasing concerns about the quality of health care, and a variety of groups within organized medicine have proposed approaches to address issues of physician competence and performance. The authors question whether CME will be accepted as a full partner in these new approaches if providers continue to use current approaches to planning and assessing CME. A conceptual model is proposed for planning and assessing continuous learning for physicians that the authors believe will help CME planners address issues of physician competence, physician performance, and patient health status.

Patient centeredness, cultural competence and healthcare quality.

Abstract: Cultural competence and patient centeredness are approaches to improving healthcare quality that have been promoted extensively in recent years. In this paper, we explore the historical evolution of both cultural competence and patient centeredness. In doing so, we demonstrate that early conceptual models of cultural competence and patient centeredness focused on how healthcare providers and patients might interact at the interpersonal level and that later conceptual models were expanded to consider how patients might be treated by the healthcare system as a whole. We then compare conceptual models for both cultural competence and patient centeredness at both the interpersonal and healthcare system levels to demonstrate similarities and differences. We conclude that, although the concepts have had different histories and foci, many of the core features of cultural competence and patient centeredness are the same. Each approach holds promise for improving the quality of healthcare for individual patients, communities and populations.

A passion for excellence: The leadership difference

Abstract: Following In Search of Excellence, this book is, according to its foreword, "not a book on theory." It is rather an avowed Whitman's Sampler of the passion for excellence observed and celebrated. Each chapter tells paradoxical tales of obsession in pursuiting both detail and a dream. Each has scores of examples, as well as suggestions for "practical actions that you can start immediately". It concentrates on areas of competence that determine any organization's long-term excellence: superior service to customers or clients and constant innovation, both based on consistent creativity by everyone in the company. It describes daily acts of leadership at each management level that are at the base of superior performance. The basics of managerial success are examined: "naive customer listening; pride in one's organization and enthusiasm for its works, customer perception of a service's or product's quality, employee commitment and sense of ownership, internal corporate entrepreneurship (or entrapreneurship), championing, trust, and vision. Technique; 8--The "Smell" of the Customer; Some (More Good

The Nurnberg funnel: designing minimalist instruction for practical computer skill

Abstract: How do people acquire beginning competence at using new technology? The legendary Funnel of Nurnberg was said to make people wise very quickly when the right knowledge was poured in; it is an approach that designers continue to apply in trying to make instruction more efficient. This book describes a quite different instructional paradigm that uses what learners do spontaneously to find meaning in the activities of learning. It presents the "minimalist" approach to instructional design - its origins in the study of people's learning problems with computer systems, its foundations in the psychology of learning and problem solving, and its application in a variety of case studies.Carroll demonstrates that the minimalist approach outperforms the standard "systems approach" in every relevant way - the learner, not the system determines the model and the methods of instruction. It supports the rapid achievement of realistic projects right from the start of training, instead of relying on drill and practice techniques, and designing for error recognition and recovery as basic instructional events, instead of seeing error as failure. The book's many examples - including a brief discussion of recent commercial applications - will help researchers and practitioners apply and develop this new instructional technology.John M. Carroll has participated for a number of years as a leader in the interdisciplinary field of human-computer interactions. He is Manager of User Interface Theory and Design at IBM's Watson Research Center. The Nurnberg Funnel inaugurates the Technical Communications series, edited by Ed Barrett.

Business competence of information technology professionals: conceptual development and influence on it-business partnerships

Abstract: This research aims at improving our understanding of the concept of business competence of information technology professionals and at exploring the contribution of this competence to the development of partnerships between IT professionals and their business clients. Business competence focuses on the areas of knowledge that are not specifically IT-related. At a broad level, it comprises the organization-specific knowledge and the interpersonal and management knowledge possessed by IT professionals. Each of these categories is in turn inclusive of more specific areas of knowledge. Organizational overview, organizational unit, organizational responsibility, and IT-business integration form the organization-specific knowledge, while interpersonal communication, leadership, and knowledge networking form the interpersonal and management knowledge. Such competence is hypothesized to be instrumental in increasing the intentions of IT professionals to develop and strengthen the relationship with their clients. The first step in the study was to develop a scale to measure business competence of IT professionals. The scale was validated, and then used to test the model that relates competence to intentions to form IT-business partnerships. The results support the suggested structure for business competence and indicate that business competence significantly influences the intentions of IT professionals to develop partnerships with their business clients.