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Computer user satisfaction

About: Computer user satisfaction is a(n) research topic. Over the lifetime, 3475 publication(s) have been published within this topic receiving 132748 citation(s).
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Book
26 Sep 1996-
Abstract: List of Tables List of Figures Preface 1 Introduction: What Is Satisfaction? PART 1 BASIC SATISFACTION MECHANISMS 2 The Performance of Attributes, Features, and Dimensions 3 Expectations and Related Comparative Standards 4 The Expectancy Disconfirmation Model of Satisfaction PART 2 ALTERNATIVE AND SUPPLEMENTARY COMPARATIVE OPERATORS 6 Quality: The Object of Desire 7 The Many Varieties of Value in the Consumption Experience 8 Equity: How Consumers Interpret Fairness 9 Regret: What Might Have Been, and Hindsight (What I Knew Would Be) PART 3 SATISFACTION PROCESSES AND MECHANISMS 10 Cognitive Dissonance: Fears of What the Future Will Bring (and a Few Hopes) 11 Why Did It Happen? Attribution in the Satisfaction Response 12 Emotional Expression in the Satisfaction Response 13 The Processing of Consumption PART 4 SATISFACTION'S CONSEQUENCES: WHAT HAPPENS NEXT? 14 After Satisfaction: The Short Run Consequences 15 Loyalty and Financial Impact: Long-term Effects on Satisfaction Name Index Subject Index About the Author

6,368 citations


Journal ArticleDOI
01 May 1983-Management Science
TL;DR: This paper reports on a technique for measuring and analyzing computer user satisfaction, starting with the literature and using the critical incident interview technique, and creating a questionnaire for measuring satisfaction using the semantic differential scaling technique.
Abstract: This paper reports on a technique for measuring and analyzing computer user satisfaction. Starting with the literature and using the critical incident interview technique, 39 factors affecting satisfaction were identified. Adapting the semantic differential scaling technique, a questionnaire for measuring satisfaction was then created. Finally, the instrument was pilot tested to prove its validity and reliability. The results of this effort and suggested uses of the questionnaire are reported here.

2,541 citations


Journal ArticleDOI
TL;DR: An integrated research model is developed that distinguishes beliefs and attitudes about the system from beliefs about using the system to build the theoretical logic that links the user satisfaction and technology acceptance literature.
Abstract: In general, perceptions of information systems (IS) success have been investigated within two primary research streams--the user satisfaction literature and the technology acceptance literature. These two approaches have been developed in parallel and have not been reconciled or integrated. This paper develops an integrated research model that distinguishes beliefs and attitudes about the system (i.e., object-based beliefs and attitudes) from beliefs and attitudes about using the system (i.e., behavioral beliefs and attitudes) to build the theoretical logic that links the user satisfaction and technology acceptance literature. The model is then tested using a sample of 465 users from seven different organizations who completed a survey regarding their use of data warehousing software. The proposed model was supported, providing preliminary evidence that the two perspectives can and should be integrated. The integrated model helps build the bridge from design and implementation decisions to system characteristics (a core strength of the user satisfaction literature) to the prediction of usage (a core strength of the technology acceptance literature).

2,393 citations


Journal ArticleDOI
TL;DR: An instrument which merges ease of use and information product items to measure the satisfaction of users who directly interact with the computer for a specific application is reported on.
Abstract: This article contrasts traditional versus end-user computing environments and report on the development of an instrument which merges ease of use and information product items to measure the satisfaction of users who directly interact with the computer for a specific application. Using a survey of 618 end users, the researchers conducted a factor analysis and modified the instrument. The results suggest a 12-item instrument that measures five components of end-user satisfaction - content, accuracy, format, ease of use, and timeliness. Evidence of the instrument's discriminant validity is presented. Reliability and validity is assessed by nature and type of application. Finally, standards for evaluating end-user applications are presented, and the instrument's usefulness for achieving more precision in research questions is explored.

2,339 citations


Journal ArticleDOI
01 May 2008-Computer Education
TL;DR: An integrated model with six dimensions of learners, instructors, courses, technology, design, and environment reveals critical factors affecting learners' perceived satisfaction and shows institutions how to improve learner satisfaction and further strengthen their e-Learning implementation.
Abstract: E-learning is emerging as the new paradigm of modern education. Worldwide, the e-learning market has a growth rate of 35.6%, but failures exist. Little is known about why many users stop their online learning after their initial experience. Previous research done under different task environments has suggested a variety of factors affecting user satisfaction with e-Learning. This study developed an integrated model with six dimensions: learners, instructors, courses, technology, design, and environment. A survey was conducted to investigate the critical factors affecting learners' satisfaction in e-Learning. The results revealed that learner computer anxiety, instructor attitude toward e-Learning, e-Learning course flexibility, e-Learning course quality, perceived usefulness, perceived ease of use, and diversity in assessments are the critical factors affecting learners' perceived satisfaction. The results show institutions how to improve learner satisfaction and further strengthen their e-Learning implementation.

1,997 citations


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Performance
Metrics
No. of papers in the topic in previous years
YearPapers
20211
20191
20187
2017131
2016188
2015217

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Topic's top 5 most impactful authors

Sara F. Rushinek

9 papers, 26 citations

Avi Rushinek

9 papers, 26 citations

Julita Vassileva

7 papers, 330 citations

Gitte Lindgaard

5 papers, 504 citations

R. Kelly Rainer

4 papers, 202 citations