Topic
Computer user satisfaction
About: Computer user satisfaction is a research topic. Over the lifetime, 3475 publications have been published within this topic receiving 132748 citations.
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Patent•
14 Sep 2010
TL;DR: An improved human user computer interface system, wherein a user characteristic or set of characteristics, such as demographic profile or societal role, is employed to define a scope or domain of operation, is proposed in this article, where user privacy and anonymity is maintained by physical and algorithmic controls over access to the personal profiles, and releasing only aggregate data without personally identifying information or of small groups.
Abstract: An improved human user computer interface system, wherein a user characteristic or set of characteristics, such as demographic profile or societal “role”, is employed to define a scope or domain of operation. The operation itself may be a database search, to interactively define a taxonomic context for the operation, a business negotiation, or other activity. After retrieval of results, a scoring or ranking may be applied according to user define criteria, which are, for example, commensurate with the relevance to the context, but may be, for example, by date, source, or other secondary criteria. A user profile is preferably stored in a computer accessible form, and may be used to provide a history of use, persistent customization, collaborative filtering and demographic information for the user. Advantageously, user privacy and anonymity is maintained by physical and algorithmic controls over access to the personal profiles, and releasing only aggregate data without personally identifying information or of small groups.
1,465 citations
TL;DR: The authors present a conceptual framework into which previous research has been mapped that can provide direction to future efforts and a set of variables that have been proposed as potentially impacting the relationship between user involvement and system success.
Abstract: User involvement in the design of computer-based information systems is enthusiastically endorsed in the prescriptive literature. However determining when and how much, or even if, user involvement is appropriate are questions that have received inadequate research attention. In this paper research that examines the link between user involvement and indicators of system success is reviewed. The authors find that much of the existing research is poorly grounded in theory and methodologically flawed; as a result, the benefits of user involvement have not been convincingly demonstrated. Until higher quality studies are completed intuition, experience, and unsubstantiated prescriptions will remain the practitioner's best guide to the determination of appropriate levels and types of user involvement; these will generally suggest that user involvement is appropriate for unstructured problems or when user acceptance is important.
In order to foster higher quality integrated research and to increase understanding of the user involvement-system success relationship, the authors present the following: a conceptual framework into which previous research has been mapped that can provide direction to future efforts; a review of existing measures of user involvement and system success; a set of variables that have been proposed as potentially impacting the relationship between user involvement and system success.
1,437 citations
TL;DR: It is suggested that patients may have a complex set of important and relevant beliefs which cannot be embodied in terms of expressions of satisfaction and many satisfaction surveys provide only an illusion of consumerism producing results which tend only to endorse the status quo.
1,208 citations
20 Nov 2008
TL;DR: An end-user questionnaire to measure user experience quickly in a simple and immediate way while covering a preferably comprehensive impression of the product user experience was the goal of the reported construction process.
Abstract: An end-user questionnaire to measure user experience quickly in a simple and immediate way while covering a preferably comprehensive impression of the product user experience was the goal of the reported construction process. An empirical approach for the item selection was used to ensure practical relevance of items. Usability experts collected terms and statements on user experience and usability, including `hard' as well as `soft' aspects. These statements were consolidated and transformed into a first questionnaire version containing 80 bipolar items. It was used to measure the user experience of software products in several empirical studies. Data were subjected to a factor analysis which resulted in the construction of a 26 item questionnaire including the six factors Attractiveness, Perspicuity, Efficiency, Dependability, Stimulation, and Novelty. Studies conducted for the original German questionnaire and an English version indicate a satisfactory level of reliability and construct validity.
1,160 citations
TL;DR: The evidence supports the use of: (1) the 12-item instrument as an overall measure of EUCS; and (2) the five component factors for explaining the EUCS construct.
Abstract: The dimensionality of the user satisfaction construct is an important theoretical issue that has received considerable attention. Focusing on end users who directly interact with application software, Doll and Torkzadeah (1988) develop a 12-item application specific instrument for providing an overall assessment of end-user computing satisfaction (EUCS). They also contend that EUCS is comprised of five component measures (content, accuracy, format, ease of use, timeliness) that explain the construct and permit more precision in formulating and testing research hypotheses. The acceptance of the EUCS as a standardized instrument requires confirmation that it explains and measures the user satisfaction construct.Based on a sample of 409 respondents from 18 organizations, this research uses confirmatory factor analysis (LISREL) to test alternative models of underlying factor structure and assess the reliability and validity of factors and items. Without respecifying the model, the results provide some support for Doll and Torkzadeh's proposed model of the five first-order factors and one second-order (higher-order) factor. Thus the evidence supports the use of: (1) the 12-item instrument as an overall measure of EUCS; and (2) the five component factors for explaining the EUCS construct.
1,010 citations