Topic
Consumer Advocacy
About: Consumer Advocacy is a research topic. Over the lifetime, 542 publications have been published within this topic receiving 8667 citations.
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TL;DR: It is argued that research should amplify "the voice of the consumer" by attending to the context of research, the vantage point, the process of formulating research questions, the selection of interventions to be tested, theselection of outcomes and measures, and the dissemination of research results.
Abstract: Research concerning the care and treatment of people with severe mental illness has not been consonant with the well-established emphasis on consumer empowerment in social work and the psychiatric rehabilitation field. This article provides a set of research strategies that would help bridge the gap. We argue that research should amplify "the voice of the consumer" by attending to the context of research, the vantage point, the process of formulating research questions, the selection of interventions to be tested, the selection of outcomes and measures, and the dissemination of research results.
104 citations
TL;DR: It is argued that advocacy organizations are more likely to inspire comments from new social media audiences if they create “cultural bridges,” or produce messages that combine conversational themes within an advocacy field that are seldom discussed together.
Abstract: Social media sites are rapidly becoming one of the most important forums for public deliberation about advocacy issues. However, social scientists have not explained why some advocacy organizations produce social media messages that inspire far-ranging conversation among social media users, whereas the vast majority of them receive little or no attention. I argue that advocacy organizations are more likely to inspire comments from new social media audiences if they create “cultural bridges,” or produce messages that combine conversational themes within an advocacy field that are seldom discussed together. I use natural language processing, network analysis, and a social media application to analyze how cultural bridges shaped public discourse about autism spectrum disorders on Facebook over the course of 1.5 years, controlling for various characteristics of advocacy organizations, their social media audiences, and the broader social context in which they interact. I show that organizations that create substantial cultural bridges provoke 2.52 times more comments about their messages from new social media users than those that do not, controlling for these factors. This study thus offers a theory of cultural messaging and public deliberation and computational techniques for text analysis and application-based survey research.
102 citations
TL;DR: In this article, the authors examined the relationship between consumer advocacy and the likelihood for complaining about dissatisfactory service experiences among adult US consumers, and found that consumer advocacy is positively related to consumer complaining.
Abstract: Purpose – This paper aims to examine the relationships between consumer advocacy and consumer complaining behaviors such as voicing and negative word‐of‐mouth in the context of dissatisfactory service experiences.Design/methodology/approach – Using an experimental design embedded in a survey methodology, the authors examine the relationship between consumer advocacy and the likelihood for complaining about dissatisfactory service experiences among adult US consumers. Additionally, the authors examine the differences between likelihood for voicing and negative word‐of‐mouth (NWOM) in the context of dissatisfactory service experiences at varying levels of service encounter failure.Findings – The authors find that consumer advocacy is positively related to consumer complaining (i.e. voicing and NWOM), and that likelihood of NWOM is consistently greater than likelihood of voicing.Research limitations/implications – This study uses a convenience sample of US adult consumers, which could compromise generalizabi...
99 citations
TL;DR: In this paper, the authors discuss the policy implications of experimental results that show how favorable and unfavorable information on food irradiation to reduce risks affects willingness-to-pay to control the food-borne pathogen Trichinella in irradiated pork.
98 citations
TL;DR: In this introduction, background and context is provided and the major issues that shaped the recommendations included in the compendium are discussed.
Abstract: Many healthcare organizations, professional associations, government and accrediting agencies, legislators, regulators, payers, and consumer advocacy groups have advanced the prevention of healthcare-associated infections as a national imperative, stimulating the creation of “A Compendium of Strategies to Prevent Healthcare-Associated Infections in Acute Care Hospitals” in this supplement. In this introduction, we provide background and context and discuss the major issues that shaped the recommendations included in the compendium. Infect Control Hosp Epidemiol 2008; 29:S3-S11
97 citations