Topic
Credibility
About: Credibility is a research topic. Over the lifetime, 13730 publications have been published within this topic receiving 331944 citations. The topic is also known as: believability & plausibility.
Papers published on a yearly basis
Papers
More filters
TL;DR: In this article, the authors focused on students' perceptions of feedback and the contribution feedback makes to students' learning and teaching and reported qualitative study aims to enrich our understanding of these perceptions and importantly to provide insight into the meaning of effective when related to feedback.
Abstract: While effective feedback has frequently been identified as a key strategy in learning and teaching, little known research has focused on students’ perceptions of feedback and the contribution feedback makes to students’ learning and teaching. This reported qualitative study aims to enrich our understanding of these perceptions and importantly to provide insight into the meaning of ‘effective’ when related to feedback. The study involved four focus groups of undergraduate students of varying levels and from a range of Schools completing degrees in the Faculty of Health Sciences, University of Sydney. Students’ perceptions relating to a definition of feedback, how they use it and preferences for delivery were prompted by the facilitators. Thematic analysis resulted in three key dimensions: perceptions of feedback, impact of feedback and credibility of feedback. The analysis demonstrated that effectiveness of feedback extends beyond mode of delivery and timeliness to include the credibility of the lecturer g...
457 citations
TL;DR: In this paper, the authors present ten lessons from an extensive ten-year study of service quality in America that apply across industries and are essential to the service-improvement journey.
Abstract: Executive Overview Delivering excellent service is a winning strategy. Quality service sustains customers' confidence and is essential for a competitive advantage. Yet many companies are struggling to improve service, wasting money on ill-conceived service programs and undermining credibility with management rhetoric not backed up with action. Are there guidelines to help managers chart a service-improvement strategy for their organizations? We think so. In this article ten lessons from an extensive ten-year study of service quality in America are presented—lessons that we believe apply across industries and are essential to the service-improvement journey.
457 citations
TL;DR: In this paper, the credibility hypothesis is used to explain the tendency of governments to delegate powers to specialized institutions that are at least partially beyond their control, and three observable implications are derived from the general hypothesis, linking credibility and delegation to veto players, complexity and interdependence.
Abstract: Independent regulatory agencies are one of the main institutional features of the 'rising regulatory state' in Western Europe. Governments are increasingly willing to abandon their regulatory competencies and to delegate them to specialized institutions that are at least partially beyond their control. This article examines the empirical consistency of one particular explanation of this phenomenon, namely the credibility hypothesis, claiming that governments delegate powers so as to enhance the credibility of their policies. Three observable implications are derived from the general hypothesis, linking credibility and delegation to veto players, complexity and interdependence. An independence index is developed to measure agency independence, which is then used in a multivariate analysis where the impact of credibility concerns on delegation is tested. The analysis relies on an original data set comprising independence scores for thirty-three regulators. Results show that the credibility hypothesis can ex...
455 citations
TL;DR: A survey of nonprofit public relations practitioners applied the Unified Theory of Acceptance and Use of Technology (UTAUT) to find that women consider social media to be beneficial, whereas men exhibit more confidence in actively utilizing social media as discussed by the authors.
453 citations
TL;DR: Research on college students' use of Web-based information, their perceptions of information credibility, and their online verification behaviors indicates that students find information to be more credible than do those from a more general adult population, across several media and considering many different types of information.
Abstract: Concerns about the potentially dubious nature of online information and users' ability to evaluate it appropriately prompted this research on college students' use of Web-based information, their perceptions of information credibility, and their online verification behaviors. Two studies were conducted to address these issues. Results of the first study show that college students rely very heavily on the Web for both general and academic information, and that they expect this usage to increase over time. Results of the second study indicate that students find information to be more credible than do those from a more general adult population, across several media and considering many different types of information. Nonetheless, students verify the information they find online significantly less. Implications are discussed in light of current efforts of educators to improve Internet literacy.
449 citations