Showing papers on "Differentiated service published in 1974"
TL;DR: In this article, the authors examine the factors that can affect the range of choices and, with particular reference to a practical example, describe a method of determining the costs implied by changing the service level.
Abstract: The problem of what level of service to provide to customers is frequently a source of argument between marketing and distribution personnel This article examines the factors that can affect the range of choices and, with particular reference to a practical example, describes a method of determining the costs implied by changing the service level
1 citations