Differentiated service

About: Differentiated service is a research topic. Over the lifetime, 5539 publications have been published within this topic receiving 105225 citations.

A user centric service-oriented modeling approach

Abstract: With rapid development of service-oriented architecture and cloud computing, web services have been widely employed on the Internet. Quality of Service (QoS) is a very important criterion for service consumers to measure and select services. The selection of web services with respect to non-functional QoS criteria can be considered as a Multiple Criteria Decision Making (MCDM) problem when multiple consumers need to share a number of services. This paper describes a new user centric service-oriented modeling approach which is featured by integrating fuzzy Technique for Order Preference by Similarity to an Ideal Solution (TOPSIS) and Service Component Architecture (SCA) to facilitate web service selection and composition and to effectively satisfy a group of service consumers' subjective requirements and preferences in the dynamic environment. The main contribution of this method is able to translate a group of users' fuzzy requirements to services as well as model different levels of hardware and software as services to meet the requirements. We also design a simulated environment that includes 8*8 LED matrix on a circuit board that corresponds to an office with different appliances to demonstrate the dynamic service selection and binding. The simulation is used to assess the computational efficiency of the fuzzy TOPSIS method and the effectiveness of the proposed system.

Quotation mechanism for service environments

Abstract: The present invention provides a quotation mechanism for service environments where the service level is negotiated. A client makes a request for a type, quality or volume of service. The service provider provides a response in the form of a quote. A quote binds the service provider to providing a service at a specified price. The quote also contains parameters of type, quality, or volume of service that the service provider can provide at that price. The client, after evaluating the quote, can either accept or reject a quote. The client can also obtain quotes from multiple service providers and enter a service contract with the service provider of its choice. This choice will not be based solely on price, but also on the levels of service quoted, since the service provider might not be able to supply the service at the requested level.

System and method of managing calls to a customer service call center

Abstract: A method of managing calls at a call service center is disclosed and includes monitoring a plurality of calls that are received at the call service center. Further, the method includes monitoring service transactions that are handled by a plurality of customer service agents. The method also includes determining a sales success metric of each of the plurality of customer service agents for each of a plurality of services offerings and ranking the customer service agents in terms of the service success metric for each of the plurality of service offerings. Additionally, the method includes recording the customer service agent rankings for each of the service offerings.

e-ENABLER FRAMEWORK

Abstract: A system and application design paradigm in the form of web-architecture, uses self describing modules of reusable services, offering SOA (Service Oriented Architecture) based composite solutions and multiple processes in a dynamic business environment. The system is termed e-Enabler Framework, and in one form, includes three frameworks, i.e., web processing framework, business logic framework and a data access framework (termed herein as persistence framework). Each of the three frameworks may include sub-frameworks with specific functionalities. The e-Enabler Framework provides a multiplicity of infrastructure services including: Logging Service, Security Service, Notification Service, (Exception Service), Caching Service, Session Management Service and, Internationalization Service. The e-Enabler Framework in a preferred form also includes a plurality of plug-in modules for performing different functions, and is capable of being used on different platforms including. BEA®, IBM®, SAP®, JBoss® Application Server, Oracle® Application Server, and SUN® Application Server.

Application service peering and aggregation

Abstract: Service applications at one or more service providers are bundled through a server thereby creating new services. The server comprises service agents, each of which corresponds to one or more service applications and proxies for its application(s) to perform service bundling. When a subscriber interacts with a service application and affects service specific data, the application sends this data along with the subscriber's intent with respect to this data to the server. The server next identifies a primary service agent, which is the agent proxying for the application. This agent determines a peer group of service agents, wherein each peer agent corresponds to a service application that together define a bundled service. The principal and peer agents subsequently negotiate/coordinate with respect to the service data. As a result, the agents may communicate with their respective service applications to determine a subscriber's current service data configurations and/or to update these configurations.