Showing papers on "Emotional labor published in 1975"

The Worker and the Job: Coping with Change.

Abstract: The collection of essays presents the pros and cons of the assertation \"improving the place, the organization, and the nature of work can lead to better work performance and a better quality of life in the society.\" In the overview section, Daniel Yankelovich discusses man and hiJ relationship to his family and society at large, with work as the traditional linchpin of these relationships. Cultural trends and their relationship to the work ethic are discussed, Eli Ginzberg reviews the employment-related dimensions of the American economy over the past several generations, focusing especially on blacks: women, and youth. The contemporary issues section focusses on worker satisfaction from three viewpoints: George Strauss concentrates on the workers themselves; Agis Salpukas considers the future role of the unions in improving the quality in working life; and Peter Henie examines the economic effects of worker satisfaction. The third section consists of two chapters focusing on change and future. Richard E. Walton presents the findings of research on innivative restructuring of work, while Sam Zagoria discusses policy implications and a future agenda for achieving job satisfaction. (A subject index is included.) (AG)

Job design and worker satisfaction: a challenge to assumptions*

Abstract: Some recent job redesign efforts in the United States, introduced to counter worker dissatisfaction and low productivity, represent a shift from more traditional but still prevalent models of worker–employer relations. This paper presents data from a study of blue-collar and white-collar semi-skilled American workers which challenge two basic assumptions of these newer efforts: (a) that small changes in job design (here conceptualized as ‘destructuring’ work roles) are sufficient to affect worker satisfaction; and (b) that matching employees' work orientations (here, their ‘tolerance for structure’) with the nature of their jobs (its degree of ‘structure’) will improve worker satisfaction. The concepts ‘structure’ and ‘tolerance for structure’ are discussed in operational terms. Our findings indicate that modest differences in the structure of jobs are not systematically related to job satisfaction and that there is no interaction between these workers' orientations and the nature of their jobs which influences satisfaction within this range of jobs.

The family doctor and the social worker.

Abstract: Through cooperation with a social worker attached to his practice, a family doctor can obtain valuable help in coping with patients who present problems of marriage, parenthood, old age, bereavement, physical disability and psychiatric illness. This help does not replace that already available from existing services, need not interfere in the doctor-patient relationship, and increases the doctor's effectiveness.