Showing papers on "Emotional labor published in 1977"

Worker authenticity in group work

Abstract: The article focuses on the issue of worker authenticity in working with groups. It is suggested that authenticity is an important ingredient in the helping relationship and that the social worker needs to encounter the members as a human being who is willing to reveal himself rather than as a professional, playing a role. While the importance of the worker being genuine is highlighted, attention is also given to those situations when it may be inappropriate for the worker to disclose personal thoughts and feelings. The author suggests specific guidelines based on timing, appropriateness, and motivation.

The Employee Service Review: Worker Perceptions of the System

Abstract: EUGENE WILLIAMS Accurate and consistent employee evaluation procedures have become essential elements for the successful administration of a health services organization. In a labor intensive industry frequently beset with strife, disagreement, and organizational efforts by employee unions and other special interest groups, adequate employee evaluation procedures are necessary for the survival of the executive. The quality of employee assessment programs is an issue that frequently arises during litigation involving fair employment practices. In the consideration of EEOC charges, it has been suggested that employers may have demonstrated a bias for one reason or another against a staff member and that these biases have resulted in unfair performance evaluations. The administration of the organization described in this article had as its design the development of a system that could eliminate, as much as possible, the subjective nature of employee performance ratings. Using a personnel evaluation system entitled Employee Service Review (ESR), this practice has been representative of an effort on the part of the management staff to equitably assess employees from the organization's different program areas.