Showing papers on "Emotional labor published in 1987"
TL;DR: In this article, a conceptual framework is proposed to guide theory development and research about the causes, qualities, and consequences of emotions that are expressed to fulfill role expectations, which is similar to our framework.
Abstract: Research in organizational behavior focuses on expressed and felt emotions as indicators of employee health and satisfaction. In contrast, less conceptual and empirical work addresses the display of feelings as part of the job. This paper proposes a conceptual framework to guide theory development and research about the causes, qualities, and consequences of emotions that are expressed to fulfill role expectations.
1,389 citations
TL;DR: In this paper, the authors examined factors related to burnout in social workers and found that the source of the burnout problem is more a function of the job situation, rather than individual personality, and that a social service agency will obtain higher worker effectiveness and less worker exhaustion by recognizing the need for worker independence, selfesteem, acceptance, and support.
Abstract: Based upon a sample of 106 social workers, factors related to burnout are examined. Several variables related to the job structure within the social services emerge as potentially important determinants of burnout. These include satisfaction, autonomy, self-esteem, and discrepancy. It would appear that the source of the burnout problem is more a function of the job situation than a function of individual personality. A social service agency will obtain higher worker effectiveness and less worker exhaustion by recognizing the need for worker independence, self-esteem, acceptance, and support.
62 citations