Showing papers on "Emotional labor published in 1992"
TL;DR: It is suggested that emotional labour is likely to be increasingly recognised as part of health care but that the concept of ‘total care’ needs to be questioned.
Abstract: The formula‘care = organisation + physical labour + emotional labour' identifies component parts of ‘carework’ as they were observed at a hospice. A comparison between women's domestic carework and that of the hospice nurses is made firstly to clarify the component elements of care and secondly to show how the interrelation and balance of the components differs in the two settings. It is argued that family care has been a model for hospice care but that division of labour in hospices, which replicates hospital labour-divisions, results in an inflexibility in hospice care which is incompatible with the ‘family’ model. In the final section it is suggested that emotional labour is likely to be increasingly recognised as part of health care but that the concept of ‘total care’ needs to be questioned.
517 citations
Book•
01 Jan 1992
TL;DR: The ward sister and the infrastructure of emotion work: making it visible on the ward and the caring trajectory: caring styles and capacity over time.
Abstract: Introduction.- Putting their toe in the water: collecting, testing and expecting nurses to care.- Nothing is really said about care: defining nursing knowledge.- You learn from what's wrong with the patient: defining nursing work.- The ward sister and the infrastructure of emotion work: making it visible on the ward.- Death and dying hospital: the ultimate emotional labour.- The caring trajectory: caring styles and capacity over time.- Conclusions.- Methodological appendix.- Appendices.- Notes.- References.- Index.
57 citations