Topic
Emotional labor
About: Emotional labor is a research topic. Over the lifetime, 3948 publications have been published within this topic receiving 112110 citations. The topic is also known as: emotional labour.
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TL;DR: In this article, a meta-analytically investigated framework of emotional labour and its antecedents and outcomes in the hospitality and tourism literature with 57 correlation matrices from published journal papers.
46 citations
TL;DR: The Higher Education Emotional Labour Model (HEEL) as discussed by the authors was proposed to measure the emotional labour in higher education lecturers using Mann's Emotional Requirements Inventory (MERI) and found that lecturers reported significantly higher levels of emotional labour than other occupations.
46 citations
TL;DR: Emotional labour in health care, historical influences on paramedic education, the limited empirical research and the impact of gender are examined, which provide insights into this profession crucial for nurse educators.
46 citations
Book Chapter•
01 Jan 2002
45 citations
TL;DR: In this article, the authors describe the roles of frontline employees in delivering casino service quality and analyze how management can nurture employee emotional intelligence's (EEI) contribution to casino revenue growth, based on identifying the emotional contents of service encounter involving casino frontline employees and customers.
45 citations