Emotional labor

About: Emotional labor is a research topic. Over the lifetime, 3948 publications have been published within this topic receiving 112110 citations. The topic is also known as: emotional labour.

The interaction effect of emotional intelligence and emotional labor on job satisfaction: A test of Holland's classification of occupations

Abstract: Emotional intelligence (EI) has been an emerging topic for psychological, educational, and management researchers and consultants in recent years. In general, EI has been defined as the ability to perceive, understand, and manage one’s emotions (Salovey, Hsee, & Mayer, 1993; Salovey & Mayer, 1990). Although lacking solid research supports, proponents of the EI concept argue that EI affects people’s physical and mental health as well as career achievements (e.g., Goleman, 1995). Some emerging leadership theories also imply that emotional and social intelligence are even more important for leaders and managers because cognitive and behavioral complexity and flexibility are important characteristics of competent leaders (Boal & Whitehead, 1992). How-ever, up to now, there has beenlittle empirical evidence in the literature about the relationship between EI and job outcomes such as performance and job satisfaction. There are at least three major reasons for such lack of empirical evidence. First, as a new construct, scholars have not adopted a uniform domain of the EI construct. Political sensitivity, social awareness, service orientation, achievement drive, and some other personality dimensions have been argued as part of EI by some authors (e.g., BarOn, 1997), while other scholars confine EI to the domain of one branch of social intelligence (see, e.g., Mayer, Caruso, & Salovey, 2000). Second, because different domains of the construct are being used, a simple and psychometrically sound EI measure that can be used practically in management studies has not been developed. Third, there is no conceptual framework that defines the role of EI in the area of management and its relationships with job outcomes.

Emotions at Work: What is the link to patient and staff safety? Implications for nurse managers in the NHS

Abstract: Aims This paper sets the discussion of emotions at work within the modern NHS and the current prioritisation of creating a safety culture within the service. Background The paper focuses on the work of students, frontline nurses and their managers drawing on recent studies of patient safety in the curriculum, and governance and incentives in the care of patients with complex long term conditions. Methods The primary research featured in the paper combined a case study design with focus groups, interviews and observation. Results In the patient safety research the importance of physical and emotional safety emerged as a key finding both for users and professionals. In the governance and incentives research, risk emerged as a key concern for managers, frontline workers and users. Conclusion The recognition of emotions and the importance of emotional labour at an individual and organizational level managed by emotionally intelligent leaders played an important role in promoting worker and patient safety and reducing workplace risk. Implications for nurse managers Nurse managers need to be aware of the emotional complexities of their organizations in order to set up systems to support the emotional wellbeing of professionals and users which in turn ensures safety and reduces risk.

Thinking, feeling, acting: the case of a semi-professional soccer coach.

Abstract: This paper aimed to shed light on the emotional nature of practice in coaching. In particular, this article was designed to explore the relationship between emotion, cognition, and behavior in the coaching context, through a narrative exploration of Zach’s (a pseudonym) experiences as the head coach of a semiprofessional soccer team. Data for this study were collected through a series of in-depth semistructured interviews that were transcribed verbatim and subject to inductive analysis. Two embracing categories were identified in the interview data. The first demonstrated how Zach frequently concealed his true emotions and enacted others in an attempt to achieve his desired ends. The second highlighted how Zach’s past experiences as a player had influenced how he wished to portray himself to his squad, and, importantly, helped him to sympathize with the thoughts and feelings of his players. Here, Lazarus and Folkman’s (1986) cognitive appraisal theory, Denzin’s (1984) writings on understanding emotions, and Hochschild’s (1983) work on emotional labor were used to offer one suggested, but not conclusive, reading of the emotional aspects of Zach’s practice.

Social workers' emotional labour with families in poverty: Neoliberal fatigue?

Abstract: Department of Human Services, Interdisciplinary Center for the Study of Poverty and Social Exclusion, University of Haifa, Haifa, Israel School of Social Work, Interdisciplinary Center for the Study of Poverty and Social Exclusion, University of Haifa, Haifa, Israel Correspondence Einat Lavee, Department of Human Services, Interdisciplinary Center for the Study of Poverty and Social Exclusion, University of Haifa, Haifa, Israel. Email: elavee@univ.haifa.ac.il