Topic
Emotional labor
About: Emotional labor is a research topic. Over the lifetime, 3948 publications have been published within this topic receiving 112110 citations. The topic is also known as: emotional labour.
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TL;DR: In this article, the authors report on data drawn from an Economic and Social Research Council-funded project investigating the experiences of UK-based students training on level-2 and level-3 childcare courses and identify a number of "feeling rules" that demarcate the vocational habitus of care work with young children.
Abstract: This paper reports on data drawn from an Economic and Social Research Council-funded project investigating the experiences of UK-based students training on level-2 and level-3 childcare courses. We focus on the concept of emotional labour in relation to learning to care for and educate young children and the ways in which the students’ experiences of emotional labour and the expectations placed upon their behaviour and attitudes are shaped by class and gender. We consider the ways in which students are encouraged to manage their own and the children's emotions and we identify a number of ‘feeling rules’ that demarcate the vocational habitus of care work with young children. We conclude by emphasising the importance of specific contexts of employment in order to understand workers’ emotional labour and argue for more recognition of the intense demands of emotional labour in early childhood education and care work.
42 citations
TL;DR: In this paper, the authors examined the linkage between perceived external prestige and emotional labor strategies among the pharmaceutical representatives in India, drawing from the social comparison theory and social identity theory, the study showed that perceived externally prestige influences employees' emotional labour strategies directly as well as through organizational identification.
42 citations
TL;DR: In this paper, the authors argue that conferences enable diverse roles for academics, but they are hardly entered into by participants as equals, and that "academics enter into and experience professional environments dif...
Abstract: Conference environments enable diverse roles for academics. However, conferences are hardly entered into by participants as equals. Academics enter into and experience professional environments dif...
42 citations
TL;DR: Li et al. as discussed by the authors investigated the effect of authentic leadership on service employees' emotional labour strategies, surface acting and deep acting, from a human energy perspective, and found that authentic leadership predicts service employees’ emotional labor strategies.
Abstract: This study investigates the effect of authentic leadership on service employees’ emotional labour strategies, surface acting and deep acting, from a human energy perspective.,A three-wave survey was conducted in a hotel chain in China, and 347 valid responses were obtained. Mplus software was used for structural equation modelling and bootstrapping analysis.,This study finds the following: authentic leadership predicts service employees’ emotional labour strategies; job insecurity mediates the influence of authentic leadership on surface acting but not on deep acting; relational energy mediates both surface and deep acting; and relational energy has more negative (positive) indirect effects than job insecurity.,The findings provide hospitality managers with insights into how to improve service employees’ capacity for emotional regulation. Hospitality managers should show more authenticity, pay attention to subordinates’ energy level and select and recruit candidates with positive energy traits. Hospitality organisations should encourage, select and train managers to behave as authentic leaders.,This study links authentic leadership with service employees’ emotional management in the hospitality industry. Moreover, it demonstrates the energising function of authentic leadership and introduces the new perspective of human energy to emotional labour research.
42 citations
TL;DR: Investigation of primary and high school teachers in Mainland China revealed that teachers’ perceptions of the school climate negatively affected surface acting but positively affected deep acting, and surface acting positively predicted emotional exhaustion, and deep acting had no significant effect on emotional exhaustion.
Abstract: Currently, in China, improving the quality of teachers’ emotional labor has become an urgent need for most pre-kindergarten through 12th grade (p–12) schools because the new curriculum reform highlights the role of emotion in teaching. A total of 703 primary and high school teachers in Mainland China were investigated regarding their perceptions of school climate, emotional labor strategy and emotional exhaustion via questionnaires. The findings revealed that the teachers’ perceptions of the school climate negatively affected surface acting but positively affected deep acting. Surface acting positively predicted emotional exhaustion, and deep acting had no significant effect on emotional exhaustion. Moreover, emotional labor mediated the relationship between the teachers’ perceptions of the school climate and emotional exhaustion. Programs aimed at improving the school climate and the teachers’ use of appropriate emotional labor strategies should be implemented in schools in Mainland China.
42 citations