Topic
Emotional labor
About: Emotional labor is a research topic. Over the lifetime, 3948 publications have been published within this topic receiving 112110 citations. The topic is also known as: emotional labour.
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03 May 2007
TL;DR: In this paper, Lewis et al. discuss the role of gender and emotion in teaching primary children with emotional and behavioural difficulties. But their focus is on the impact of mistakes at work.
Abstract: Gender and Emotions: Introduction P.Lewis & R.Simpson Emotion Work as Human Connection: Gendered Emotion Codes in Teaching Primary Children with Emotional and Behavioural Difficulties S.Bolton Women Executives: Managing Emotions at the Top A.Ross-Smith, M.Kornberger, A.Anandakumar & C.Chesterman Emotional Labour and Identity Work of Men in Caring Roles R.Simpson Emotion Work and Emotion Space in a Special Care Baby Unit P.Lewis Managing Emotional Spacetime: Gender, Emotions and Organizational Contexts G.L.Symonds HRM and Emotions: A Gender Perspective M.Hillos The Emotional Impact of Mistakes at Work: Gender Schemas and Emotion Norms P.Bryans & S.Mavin Love and Duty: Introducing Emotions into Family Firms S.Janjuha-Jivraj & L.Martin The Emotionality of Organization Violations: Gender Relations in Practice J.Hearn & W.Parkin Conclusion: Some Notes on Future Directions of Research P.Lewis & R.Simpson
41 citations
TL;DR: This paper examined the meaning of community, family and home in terms of the affective connections that places like cafes entail, and argued that powerful forms of everyday care work may be found in such sites, and advocated for greater awareness in social policy of the complex and multilayered nature of emotional labour in this context.
Abstract: The importance of cafes in fulfilling certain political, cultural and social functions has long been acknowledged in the social sciences. Despite this interest, there has been relatively little empirical or theoretical work which explores the intersection between the idea of the cafe and the concept of care as understood in social policy and practice. In particular, there has been little work that considers the social value of sites such as cafes, especially in deprived areas, and the role they may play in the day-to-day lives of people who use them. Through a detailed case study of a cafe, we examine the meaning of community, family and home in terms of the affective connections that places like cafes entail. We argue that powerful forms of everyday care work may be found in such sites, and we advocate for greater awareness in social policy of the complex and multilayered nature of emotional labour in this context.
41 citations
TL;DR: In this paper, the authors extend the literature on conservation of resources (COR) theory within a school setting and examine the effects of surface acting and deep acting, forms of emotional labor, on burnout.
Abstract: The purpose of this study was to extend the literature on conservation of resources (COR) theory (Hobfoll, 1989) within a school setting. In one such extension, past research examined the effects of surface acting and deep acting, forms of emotional labor, on burnout, and the current study additiona
41 citations
TL;DR: In this paper, the role of teachers' emotional labor in explaining their enthusiasm, as perceived by their students, and the students' outcomes was explored, where data on emotional labor from 90 high-school teachers and data on perceived teacher enthusiasm, intrinsic motivation, positive affect, and deep learning strategy from their students were obtained.
41 citations
TL;DR: The notion of "emotion management" refers to this conscious effort of bringing feelings into line with what is deemed appropriate in a given situation as mentioned in this paper, which can be seen as a form of emotional labor.
Abstract: In her early writing on the sociology of emotions, Arlie Russell Hochschild introduced the concept of the "sentient actor" as a reminder that humans are neither simply "bloodless calculators" nor "blind expressers of uncontrolled emotions" but that in everyday life humans constantly bridge the gap between pure reason and pure emotion: "Human beings, as sentient actors, are aware of their experiences and consciously respond to their feelings and the cultural expectations concerning them."1 Hochschild's notion of "emotion management" refers to this conscious effort of bringing feelings into line with what is deemed appropriate in a given situation. Thus, for example, enacting the social roles of friend, lover, or bride requires knowing the appropriate "feeling rule" (what others expect one to feel) and making efforts to bring emotions into line with it. This private act of emotion management is "transmuted" into emotional labor when it is put to commercial
41 citations