Topic
Emotional labor
About: Emotional labor is a research topic. Over the lifetime, 3948 publications have been published within this topic receiving 112110 citations. The topic is also known as: emotional labour.
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TL;DR: In this article, the authors investigate the immediate and long-term effects of job stressors on frontline service employees (FSEs) using cognitive appraisal theory, and develop and test a conceptual model of two jobstressors (crowding and emotional labor) that affect coping strategies and job outcomes.
38 citations
TL;DR: This paper explored the relationship between teachers' emotions and possibilities for their activism using the lens of emotion labor and grounded in a discursive approach to emotions, and explored the relationships between teachers and their emotions.
Abstract: This article explores the relationship between teachers’ emotions and possibilities for their activism. Using the lens of emotion labor and grounded in a discursive approach to emotions, it...
37 citations
TL;DR: This article identified a range of types of emotional labour as a social construction of caring (Mazhindi 2002) and identified a set of emotional labor types as social constructions of caring.
Abstract: This paper summarizes briefly the findings of my doctoral research study, which identified a range of types of emotional labour as a social construction of caring (Mazhindu 2002). Emotional labour ...
37 citations
TL;DR: The shift from live-in to day work was a step in the modernization of domestic service because it limited the length of the working day and reduced the psychological exploitation involved in the interpersonal relationship between domestics and mistresses.
Abstract: The shift from live-in to day work was a step in the modernization of domestic service because it limited the length of the working day and reduced the psychological exploitation involved in the interpersonal relationship between domestics and mistresses. Even the shift to an hourly wage did not end the extraction of emotional labor, however. Interviews with Chicanas employed as private household workers reveal the next step in the evolution of domestic services. The current development is away from wage work, in which “labor time” is sold, selling a service in which a “job” is exchanged for a specified amount of money. Chicanas are defining themselves as expert cleaners hired to do general housework. Most supervision and personal services are thus eliminated from the job. Mistress-servant relations are being transformed into customervendor relations, reducing the personalism and asymmetry of employer-employee relationships.
37 citations
TL;DR: In this article, the authors explore the conflict of commerce and care in funeral directing, from the theoretical perspective of emotion management, and find that philanthropic emotion management predominates among funeral arrangers.
Abstract: This article explores the conflict of commerce and care in funeral directing, from the theoretical perspective of emotion management. Funeral directing literature often suggests that funeral directors may feel compassion but are ultimately salespeople: that is, funeral directors can be expected to prioritise pecuniary over philanthropic emotion management. However, other commercial workers have been shown to reverse these priorities when dealing with bereaved consumers, giving reason to investigate emotion management in funeral directing more carefully. This study focuses on experiences of the initial arrangement meeting with clients, and finds that philanthropic emotion management predominates among funeral arrangers. This finding is used (i) to challenge the assumption that funeral directors' motivations are primarily commercial, (ii) to show that they exercise care directly of the client rather than through caring for the deceased person, and (iii) to explain how it can be that funeral directi...
37 citations