Topic
Emotional labor
About: Emotional labor is a research topic. Over the lifetime, 3948 publications have been published within this topic receiving 112110 citations. The topic is also known as: emotional labour.
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01 Jan 2004
Abstract: Graduation Year 2004 Document Type Thesis Degree M.A. Degree Granting Department Psychology Major Professor Paul Spector, Ph.D. Committee Member Kristen Salomon, Ph.D. Committee Member Ellis Gesten, Ph.D.
31 citations
30 citations
TL;DR: The results of this study highlight the mediating role of work-related stress in the relationship between emotional labor and burnout, offering a new field for intervention to interrupt this process.
30 citations
TL;DR: In an explorative qualitative case study at two Danish social services departments, this article identified three types of emotional labor: shutting off emotions both during and after the meeting, defers emotions and processing them at a later time, and when emotions dominate, and a case gets "under the skin" of the social worker.
Abstract: The meeting between service users and social workers is emotional, since it is centered on significant challenges and changes in the service users' lives. Emotions are thus always at play in social work, but are managed in various ways by the professional. In an explorative qualitative case study at two Danish social services departments, we identified three types of emotional labor: (1) when the social worker shuts off emotions both during and after the meeting; (2) when the social worker defers emotions and processes them at a later time; and (3) when emotions dominate, and a case gets ‘under the skin’ of the social worker. Emotional labor can have both positive and negative effect on the work, and knowledge about different kinds of emotional labor can aid professional discussion about emotions at the work place as well as the psychosocial working environment for the social workers, factors which help improve practice. The study showed that emotional labor is a multidimensional concept, hence it is not ...
30 citations
TL;DR: This article examined the perplexing relationship between emotional labor and job satisfaction in the public service arena and in a non-Western context and found that different forms of emotional labor have distinct patterns of relationship with job satisfaction.
Abstract: This study examines the perplexing relationship between emotional labor and job satisfaction in the public service arena and in a non-Western context. The results of regression analyses from a dataset of 315 frontline employees in Taiwan support the concept that different forms of emotional labor have distinct patterns of relationship with job satisfaction. Furthermore, self-efficacy mediates the positive effect of emotional labor and alleviates its negative relationship with job satisfaction. These findings are a reminder that while emotional labor can be taxing, the potential for job satisfaction to increase, rather than decrease, through effective management of such labor should not be underestimated.
30 citations