Topic
Emotional labor
About: Emotional labor is a research topic. Over the lifetime, 3948 publications have been published within this topic receiving 112110 citations. The topic is also known as: emotional labour.
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TL;DR: The lack of a significant change in students' inferences of pain and the analysis of their interviews suggest that their experiences are more varied than these theories suggest and have important implications for both nurse education and the mechanisms to support student nurses in clinical practice.
29 citations
TL;DR: This paper investigated the mediating effects of emotional labor strategies on the relationships between multiple targets of workplace affective commitment and burnout components, and found that surface acting and naturally felt emotions significantly mediated the relation between affective commitments and feelings of professional inefficacy.
Abstract: The objective of this study was to investigate the mediating effects of emotional labor strategies on the relationships between multiple targets of workplace affective commitment and burnout components. A total of 370 service employees from Canada completed a questionnaire. Hierarchical regression analyses were performed and the significance of indirect effects was computed using bias-corrected bootstrap 95% confidence intervals. Results revealed that: (a) indirect effects were almost absent in the prediction of emotional exhaustion, (b) surface acting significantly mediated the relations between affective commitment and cynicism, and (c) expression of naturally felt emotions significantly mediated the relation between affective commitment and feelings of professional inefficacy. These findings suggest that specific emotional labor strategies may represent psychological mechanisms intervening in the relationship between affective commitment and burnout development or alleviation. Further research is needed to fully understand how each emotional labor strategy impact on relevant individual and organizational outcomes.
29 citations
TL;DR: Men's and women's views on their reasons for mental distress and on their coping styles, respectively are examined, including a layered theory of mental health.
Abstract: The article examines men's and women's views on their reasons for mental distress and on their coping styles, respectively. The data were taken from written statements given on two open-ended questions from a survey questionnaire returned by 43 men and 57 women who were self-reported, long-term users of these drugs, and from taped interviews with 10 respondents. Men's accounts (n = 25) expressed a layered theory of mental health: alcohol was a remedy to alleviate temporary strain caused by external pressure, while the use of psychotropic drugs indicated a loss of a men's assumed self-regulatory powers and autonomy. Women's accounts (n = 31) were stories of emotional pain related to their caring work in the private sphere, and psychotropics restored their capacity to carry out emotional labor.
29 citations
TL;DR: 최근 병원들은 질 높이 서비스를 제공자인 간 호사의 역할도 하게 변화되고 확장 그 부
Abstract: 최근 병원들은 질 높은 서비스를 제공하기 위해 다양한 경 영전략을 제시하고 있으며 이에 따라 의료서비스 제공자인 간 호사의 역할도 변화되고 확장되어 간호 업무 수행의 차원을 넘어 의료서비스 제공자와 환자간의 중추적인 역할을 하게 되 었다 이러한 역할변화와 확장된 업무부담으로 인하여 간 [1,2]. 호사는 감정노동 소진과 같은 다양한 정신 심리적 문제들에 , . 직면하게 되며 감정노동의 반복은 직무만족을 떨어뜨리고 [3], 이직의도를 높여 결국 이직을 하게 됨으로써 그 부정적인 영 향이 간호사 자신은 물론 조직차원으로 다양한 결과를 초래하 게 된다 특히 다차원적이고 복합적인 호스피스 완화 간호 [4]. . 업무를 실천하는 과정에서 호스피스간호사들은 과중한 업무 량 호스피스 팀과의 갈등적 관계 간호 상황에서 발생하는 정 , , 호스피스 간호사의 직무만족 관련 영향 요인: 감정노동과 소진을 중심으로 정복례 1 한지영 · 2
29 citations
TL;DR: This study identified depression and its influencing factor of nurses among comprehensive nursing care service ward in Gyeon...
Abstract: Purpose: The purpose of this study was to identify depression and its influencing factor of nurses among comprehensive nursing care service ward. Methods: The research was cross-sectional descriptive study. The subjects of the study were 173 nurses of comprehensive nursing care service ward in Gyeonggi-do. Data collection was done using self-reported structured questionnaires asking about job stress, emotional labor, job burnout, somatic symptoms, turnover intention, depression and general characteristics from May 16 to June 3, 2016. Data were analyzed with SPSS/WIN 19.0 program. Results: Mean scores of job stress were 159.15 (range 43~215), emotional labor 30.90(range: 9~45), job burnout 59.45 (range: 0~132), somatic symptoms 24.03 (range: 12~60), turnover intention 5.61 (range 0~18) and depression 19.25 (range: 0~60) and reported as depression in 63.6%. Somatic symptoms (β=.26, p<.001), job burnout (β=.37, p<.001) had significant associations with depression and the most important variable was job burnout. Conclusion: It is necessary to apply the developed program to reduce job burnout in hospitals and to prevent and/or control depression. And also, it needs to improve working conditions and increase the nursing staff to reduce somatic symptoms for nurses among comprehensive nursing care service ward.
29 citations