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Emotional labor

About: Emotional labor is a research topic. Over the lifetime, 3948 publications have been published within this topic receiving 112110 citations. The topic is also known as: emotional labour.


Papers
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Journal ArticleDOI
TL;DR: The authors investigated how public service motivation provides a motivational base for emotion regulation and found that public service motivated emotion regulation can be improved by investigating how service motivation can be used in the context of emotion regulation.
Abstract: Prior research indicates that public service motivation (PSM) provides a motivational base for effective emotion regulation. This study extends this body of research by investigating how service wo...

27 citations

Journal ArticleDOI
TL;DR: In this article, the authors investigated emotional labor events in libraries and found that librarians performed significantly more surface acting than deep acting in regulating their emotional expressions and reported feeling a wide range of emotions during the events.
Abstract: This research investigates emotional labor events in libraries. Twenty-three librarians kept work diaries for 5 days recording details of interactions with customers and fellow employees in which the emotions the librarians were feeling were in contrast with the emotional expressions they believe their organization desires. Participants reported 83 events, which were analyzed by type of event, interaction partner, feelings and behaviors that were displayed, outcomes that resulted from the event, and the reflection participants provided on how they and their organization could have handled the situation differently. The findings show that emotional labor exists primarily when interacting with customers, colleagues, and superiors. Librarians performed significantly more surface acting than deep acting in regulating their emotional expressions and reported feeling a wide range of emotions during the events. The findings lead to some suggestions for library managers to consider in order to lessen the ...

27 citations

Journal ArticleDOI
TL;DR: In this paper, the authors adopt Ashkanasy's five-level model of emotion in organizations, and explore the potential role of emotions in academics' experiences of failure at five levels: within-person, between-persons, interpersonal interactions, groups and teams (and leadership), and organisation-wide.
Abstract: While a wealth of evidence exists about failure in organisational settings and the emotions evoked by failure, researchers have paid less attention to failure and its related emotional consequences in academic life. Given that failure is often a cause of significant stress, which in turn can lead to damaging consequences, we argue that this is an issue deserving of greater consideration. In this article, we adopt Ashkanasy’s five-level model of emotion in organisations, and explore the potential role of emotions in academics’ experiences of failure at five levels: within-person, between-persons, interpersonal interactions, groups and teams (and leadership), and organisation-wide. In doing so, we draw on findings from scholarly literature, anecdotal evidence, and our own experiences as academics to build arguments. Following discussion of the model, we suggest how academics might begin to normalise the experience of failure in academia and to build resilience in the coming generations of young scholars.

27 citations

Journal ArticleDOI
TL;DR: This personal essay explores the experience of a female, early career social work academic in negotiating the use of emotional labor simultaneously in paid and unpaid roles during the COVID19 pandemic and questions alternative ways to meet the emotional needs of individuals, families, and universities during the pandemic.
Abstract: During the COVID19 pandemic, emotional labor has become an indispensable resource in social work, providing comfort, strength, and focus for many. Within the social work academy, emotional labor has been required to support students, especially as education has moved quickly into online and remote teaching modes. For the majority female social work educators, the pandemic has also led to a rise in caring responsibilities, especially for children. This personal essay explores the experience of a female, early career social work academic in negotiating the use of emotional labor simultaneously in paid and unpaid roles during the pandemic. This exploration is contextualised within the neoliberal university and its expectation of how emotional labor should be used to meet student and business needs. The essay questions the individualized practice and responsibility of emotional labor and questions alternative ways to meet the emotional needs of individuals, families, and universities during the COVID19 pandemic.

27 citations

Journal ArticleDOI
TL;DR: This paper identified the complex emotional dimensions of migrant mothers' involvement in their children's education, building on feminist scholarship which affirms the importance of their emotional labour and pointed out that ineffective involvement comes at heavy emotional price, threatening some women's perceptions of themselves as good mothers.
Abstract: This article identifies the complex emotional dimensions of migrant mothers’ involvement in their children’s education, building on feminist scholarship which affirms the importance of their emotional labour. We present findings from a study of Muslim Iraqi mothers with school-aged children in Australia, based on 47 interviews with 25 immigrant mothers. Drawing on a Bourdieusian conceptual framework, we argue that the reserves of cultural and emotional capital required for effective participation in children’s education can be both consolidated and diminished through the process of migration. Perceived ineffective involvement comes at heavy emotional price, threatening some women’s perceptions of themselves as ‘good mothers’.

27 citations


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Performance
Metrics
No. of papers in the topic in previous years
YearPapers
2023124
2022302
2021246
2020303
2019326
2018285