Topic
Emotional labor
About: Emotional labor is a research topic. Over the lifetime, 3948 publications have been published within this topic receiving 112110 citations. The topic is also known as: emotional labour.
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13 May 2011
TL;DR: This paper explored the emotional labor of teachers using a new adapted instrument, The Emotional Labor of Teaching Scale (TELTS) and sampling a large, homogenous teacher population, finding that teachers performed emotional labor on the job despite teachers not knowing the emotional display rules required in their schools.
Abstract: A large empirical body of literature suggests that teachers make a difference in the lives of students both academically (Pianta & Allen, 2008) and personally (McCaffrey, Lockwood, Koretz, & Hamilton, 2003). Teachers influence students through not only their delivery of content knowledge, but also their development of optimal learning conditions and establishment of positive, pedagogical interactions in the classroom (O'Connor & McCartney, 2007). A recent line of inquiry suggests that teachers need to understand the emotional practice of their job in order to develop optimal classroom learning conditions, interact positively with students, and build authentic teacher-student relationships (Hargreaves, 1998). One approach to exploring the emotional practice of teaching involves understanding the "emotional labor" performed by teachers at work. Emotional labor is the suppression or expression of one's feelings to meet the goals of a job (Grandey, 2000). By exploring the emotional labor of teachers using a new adapted instrument, The Emotional Labor of Teaching Scale (TELTS) and sampling a large, homogenous teacher population, this study found that teaching involved emotional labor. More specifically, findings endorsed that teachers performed emotional labor on the job despite teachers not knowing the emotional display rules required in their schools. Overall, results provide implications for practice to improve how we prepare and supervise teachers.
25 citations
TL;DR: In this paper, the authors examined the effects of salespersons' emotional labor strategies on adaptive selling behavior and individual job performance in the direct selling industry and found that deep acting was positively related to adaptive selling behaviour and job performance, whereas salesperson's surface acting was negatively related to the adaptive behavior.
Abstract: We examined the effects of salespersons’ emotional labor strategies on adaptive selling behavior and individual job performance in the direct selling industry. Participants were 254 salespeople who completed measures of deep acting, surface acting, adaptive selling behavior, and job performance. The analysis results showed that salespersons’ deep acting was positively related to adaptive selling behavior and job performance, whereas salespersons’ surface acting was negatively related to adaptive selling behavior and job performance. In addition, adaptive selling behavior partially mediated the relationship between emotional labor strategies and job performance. These suggestions will allow human resource managers to select the right employees and prepare them to meet customers’ varied requirements through using deep acting, demonstrating adaptive selling behavior, and minimizing the detrimental effect of surface acting as much as possible.
25 citations
TL;DR: A systematic review synthesizes the recent literature (2010-2020) on hospitality employees' emotions, affect and moods as discussed by the authors, focusing on the dynamic nature of emotions and how they are measured.
Abstract: This systematic review synthesizes the recent literature (2010–2020) on hospitality employees’ emotions, affect and moods. This study has three objectives: to clarify the definitions of emotions, affect and moods; to explain how theories are integrated into understanding hospitality employees’ emotions, affect and moods; and to assess how emotions, affect and moods are measured.,Using seven major databases, the authors selected 61 peer-reviewed academic journal articles published in hospitality outlets for review. We based our study on five stages of conducting a systematic review: scoping, planning, identification, screening and eligibility.,Affect is an umbrella term encompassing moods and emotions. Emotions are distinct from emotion-laden constructs, such as emotional labor and emotional intelligence. Theories on conservation of resources, emotional labor and social exchange have been most frequently used to understand hospitality employees’ emotions. However, they overlooked the dynamic nature of emotions when using these theories. Hospitality researchers often used a subset of the positive and negative affect scale and did not discuss back-translation.,Hospitality employees’ emotions lead to far-reaching consequences in attitudes, intentions and behaviors in work and non-work domains. Effective practices (e.g. creating a supportive climate) that help evoke positive employee emotions and reduce negative employee emotions are thus desirable.,Our findings crystallize the understanding of emotions, affect and moods of hospitality employees. We further provide a roadmap for future research on hospitality employees’ emotions. Data triangulation, cross-cultural research and mixed emotions are novel opportunities for future research.
25 citations
TL;DR: This paper explored the relationships between leadership practices, emotional labour and t... and found that emotional labour has played a critical role in teaching and leading in the past decade and explored the relationship between emotional labor and leadership practices.
Abstract: Emotional labour has been demonstrated to play a critical role in teaching and leading in the past decade. This study explored the relationships between leadership practices, emotional labour and t...
25 citations
25 citations