Topic
Emotional labor
About: Emotional labor is a research topic. Over the lifetime, 3948 publications have been published within this topic receiving 112110 citations. The topic is also known as: emotional labour.
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TL;DR: The authors examined how and to what degree race shapes professors' perceptions and experiences in the undergraduate college classroom and found that black professors' work in the classroom is different and more complex than that of their white colleagues because negotiating a devalued racial status requires extensive emotion management.
Abstract: Research has shown how black scholars' experiences differ from those of their white counterparts in regard to research and service, but few studies have addressed the influence of race on professors' teaching experiences. In this paper I examine how and to what degree race shapes professors' perceptions and experiences in the undergraduate college classroom. I analyze how students' social and cultural expectations about race affect professors' emotional labor and management, shaping the overall nature of their jobs. The findings suggest that black professors' work in the classroom is different and more complex than that of their white colleagues because negotiating a devalued racial status requires extensive emotion management. Social constraints affect the negotiation of self and identity in the classroom, influencing the emotional demands of teaching and increasing the amount of work required to be effective.
271 citations
263 citations
TL;DR: In this article, an ethnographic study of female sex workers in Britain who work in the indoor prostitution markets was conducted and the authors argue that sex workers create a manufactured identity specifically for the workplace as a self-protection mechanism to manage the stresses of selling sex as well as crafting the work image as a business strategy to attract and maintain clientele.
Abstract: This article reports on an ethnographic study of female sex workers in Britain who work in the indoor prostitution markets. The empirical findings contribute to the sex-as-labour debate and add to the sociological literature regarding the gendered and sexualized nature of employment, particularly the aesthetic and emotional labour of service work. Grounding the empirical findings in the theory of identity management and emotional labour and work, the article reviews some of the existing examples of how sex workers create emotion management strategies and describes an additional strategy, that of the ‘manufactured identity’. I argue that sex workers create a manufactured identity specifically for the workplace as a self-protection mechanism to manage the stresses of selling sex as well as crafting the work image as a business strategy to attract and maintain clientele. Drawing on comparisons between sex work and other feminized service occupations, I argue that sex workers who are involved in prostitution under certain conditions are able to capitalize on their own sexuality through the construction of a manufactured identity. The process of conforming to heterosexualized images in prostitution is conceptualized as not simply accepting dominant discourses but as a calculated response made by sex workers to manipulate the erotic expectations and the cultural ideals of the male client.
262 citations
TL;DR: Nurses' high degree of satisfaction in the emotional rewards of their work with clients is described and contrasted with their dissatisfaction in relation to nursing education and their views of the lack of valuing of nurses' work by others within the healthcare system are contrasted.
Abstract: This paper describes one component of the findings of a larger research study entitled 'Nurses' social construction of self: Implications for work with abused women'. One of the most consistent themes arising from that study involved nurses' views regarding the relevance of emotional engagement/detachment in pursuit of excellence in their practice. In this article this theme is examined in the light of work on emotional labor and the emotional work of nursing. Nurses' high degree of satisfaction in the emotional rewards of their work with clients is described and contrasted with their dissatisfaction in relation to nursing education and their views of the lack of valuing of nurses' work by others within the healthcare system. The importance of supporting them in relation to the emotional aspects of their work is explored.
260 citations
TL;DR: This article found that women spend more time in teaching, research, service, and administration than men, and that research and administration are associated with traits culturally defined as masculine, while teaching and service are associated as feminine.
Abstract: Most professors divide their time between teaching, research, service, and, for some, administration. As in the nonacademic labor market, there is a gendered reward structure in academia. Teaching and service are most closely aligned with characteristics and behaviors culturally defined as feminine, and, in the aggregate, women spend more time in these activities than men. Teaching and service clearly involve substantial amounts of emotional labor, but this labor is generally not seen as involving valued skills and is conse quently poorly rewarded. In contrast, research and administration are associated with traits culturally defined as masculine, and, on average, men spend more time in these activities. Although research and administration also involve emotional labor, their emotional aspects are largely ignored, while intellectual, technical, or leadership skills are emphasized and highly compensated. Aside from differences in the propensity of women and men to engage in different activities and the gen...
256 citations