Topic
Emotional labor
About: Emotional labor is a research topic. Over the lifetime, 3948 publications have been published within this topic receiving 112110 citations. The topic is also known as: emotional labour.
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01 Jan 2013
21 citations
TL;DR: In this paper, the authors conducted 70 interviews within the hotel industry to understand the conditions under which employees engage in either deep acting (DA) or surface acting (SA) EL strategies, and found that the means used to overcome the negative effects of SA, stimulate the development of conditions that lead the way to the deployment of DA.
21 citations
TL;DR: The emotional labour experienced by nurses who care for hematopoietic stem cell transplantation patients in Iran is described, namely, emotional intimacy, feeling overwhelmed with the sadness and suffering, and changing self.
21 citations
Journal Article•
TL;DR: A new model of job function matching, based on research and skills of occupational rehabilitation professionals, is proposed to bridge the gap between the medical community, the employers and the workers.
Abstract: Return to work after injury or illness is important for the worker and the employer. Medical providers manage and treat the worker with the illness or injury. Except in cases of focused specialists, the medical professional's role is to take care of a patient, rather than empower a worker. As much as there is promotion of the workers compensation health care system to be similar to sports medicine, there are significant dissimilarities. One major barrier is that the medical caregivers do not know the demands of jobs as they would know the details of sports. Thus, there is a gap in returning a worker to function as the medical professional cannot accurately match the worker to specific jobs. A new model of job function matching, based on research and skills of occupational rehabilitation professionals, is proposed to bridge the gap between the medical community, the employers and the workers.
21 citations
TL;DR: In this paper, a study of the micropolitics of a new media production process, which explores the articulation of the emotional with commercial imperatives, results in a different story about new media work and points to some of the many complexities of making new media objects.
Abstract: Many stereotypes of new media workers exist: they are exemplary of the future of work and of working in the new economy; their work is emotional; their passion for new media translates into creativity in the production process. Of course, none of these stereotypes paints a full picture. This article proposes that a study of the micropolitics of a new media production process, which explores the articulation of the emotional with commercial imperatives, results in a different story about new media work and points to some of the many complexities of making new media objects. The article further suggests that there is a need for a nuanced unpacking of the concepts of emotional and affective labour, which recognizes the different, sometimes opposing affects and emotions that drive new media work. It concludes that the science and technology studies' term 'interpretative flexibility' provides a useful conceptual tool with which to conceive of the complex emotional and commercial imperatives that drive new medi...
21 citations