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Emotional labor

About: Emotional labor is a research topic. Over the lifetime, 3948 publications have been published within this topic receiving 112110 citations. The topic is also known as: emotional labour.


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29 Jun 2015
TL;DR: In this paper, the authors study the sociology of emotions and their relationship with social norms and emotion management, and why study the Sociology of Emotions, and the social science of emotions.
Abstract: 1 Thinking Sociologically about Emotions 2 Emotion Norms 3 Emotion Management 4 Exchanging Emotions 5 Emotional Labor 6 Identifying Emotions 7 Why Study the Sociology of Emotions?

20 citations

Journal ArticleDOI
TL;DR: Factors having a significant influence on major satisfaction included self esteem, satisfaction of college life, and level of academic scores, which explained 34.0% of variance in major satisfaction.
Abstract: This study was done to identify the relationship between emotional labor, self-esteem, and major satisfaction of clinical practice among nursing students. Participants were 199 nursing students who had clinical practice that located in B- city and K- do during the period from August 3rd to 17th, 2015. The average mean scores for self esteem, emotional labor, and major satisfaction were 3.53, 3.26 and 3.46 (5 scale). Pearson`s correlation revealed self esteem had a significant positive effect on major satisfaction, while emotional labor had a negative effect on major satisfaction. Factors having a significant influence on major satisfaction included self esteem, satisfaction of college life, and level of academic scores. These factors explained 34.0% of variance in major satisfaction. Thus, the satisfaction of college life, self esteem, and academic score were required to manage for major satisfaction of nursing students.

20 citations

Journal ArticleDOI
TL;DR: The findings suggest that stress caused by emotional labor can contribute to burnout and interventions targeted at different sectors are needed to reduce burnout.
Abstract: Objective To investigate associations between stress, resilience, and burnout in three emotional job sectors. Methods We conducted a multi-group comparative study using structural equation modeling and latent mean analysis. In total, 806 participants (403 call center consultants, 270 mental health workers, and 133 school counselors) completed self-administered questionnaires including the Perceived Stress Scale, Korean version of the Connor-Davidson Resilience Scale, and Maslach Burnout InventoryGeneral Survey. Results Stress had significant direct effects on resilience and burnout, and resilience had significant direct effects on burnout in all groups. Resilience partially mediated these relationships among call center consultants and school counselors. Stress and burnout were highest in call center consultants, followed, in order, by mental health workers and school counselors. Resilience was highest in school counselors, followed, in order, by mental health workers and call center consultants. The effect size of the latent mean difference was highest for burnout, followed, in order, by resilience and stress. Psychiatry Investig. Conclusion Our findings suggest that stress caused by emotional labor can contribute to burnout. Interventions targeted at different sectors are needed to reduce burnout.

20 citations

Journal ArticleDOI
TL;DR: In this paper, the authors argue that casting the role of the community manager as a social and emotional laborer feminizes this work, monetarily devaluing it while isolating workers in these roles from the communities that they ostensibly serve.
Abstract: In the game industry, community managers engage in social and emotional labor as they split their loyalties between game communities and game companies. Community managers do not fully represent the interests of one group, and their intermediary role puts particular stresses on the types of emotional labor that they are called upon to enact. Further, community managers must also participate in social labor---work that builds and exploits social connections for monetary gain. Most of this labor, however, is undervalued and in some instances is simply uncompensated "free" labor carried out by members of a fan community. Ultimately, we argue, casting the role of the community manager as a social and emotional laborer feminizes this work, monetarily devaluing it while isolating workers in these roles from the communities that they ostensibly serve.

20 citations

Journal ArticleDOI
TL;DR: The concept of emotional extraction is defined in two ways as discussed by the authors : one iteration involves the transfer of emotional resources from one individual or group to another, such as that which occurs in the work of caring for others, but which also increasingly occurs in producing new technology such as emotionally aware computers.
Abstract: Surveying recent developments in management and work culture, computing and social media, and science and psychology, this article speculates on the concept of emotional extraction. Emotional extraction is defined in two ways. One iteration involves the transfer of emotional resources from one individual or group to another, such as that which occurs in the work of caring for others, but which also increasingly occurs in the work of producing new technology, such as emotionally aware computers. A second instance of emotional extraction entails the use of emotion knowledge – or theories about emotions, such as emotional intelligence – to generate conclusions or predictions about human behaviour. Emotional extraction in service work, management, marketing, social media, artificial intelligence, and neuroscience are discussed. ‘Mining the mind’ focuses in particular on emotional extraction that enhances both productivity and predictability, in turn tracing how emotionally extractive sites are implica...

20 citations


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Performance
Metrics
No. of papers in the topic in previous years
YearPapers
2023124
2022302
2021246
2020303
2019326
2018285