scispace - formally typeset
Search or ask a question
Topic

Emotional labor

About: Emotional labor is a research topic. Over the lifetime, 3948 publications have been published within this topic receiving 112110 citations. The topic is also known as: emotional labour.


Papers
More filters
Journal ArticleDOI
TL;DR: The authors examined the effects of a subtype of personal resources (i.e., emotional resources) on emotional labor strategies and found that individuals with high level of emotional resources are more likely than others to deep act, and individuals with comparatively low emotional resources (indicated by high negative affectivity) were more likely to surface act.
Abstract: The study examines the effects of a subtype of personal resources (i.e., emotional resources) on emotional labor strategies. We examined 2 variables, emotional intelligence and negative affectivity, as proxies for emotional resources. Largely consistent with predictions, results indicated that individuals with a high level of emotional resources (indicated by high emotional intelligence) are more likely than others to deep act, and individuals with comparatively low emotional resources (indicated by high negative affectivity) are more likely than others to surface act. The differential effects of surface acting and deep acting on strain and job satisfaction were examined. Depressed mood was found to mediate the relationship between surface acting and job satisfaction.

134 citations

Journal ArticleDOI
TL;DR: In this paper, the authors examined the variety of ways self-processes, societal and institutional policing values, and demands for emotional presentation on police officers interact to produce burnout.
Abstract: Burnout among police officers is a well-documented phenomenon, with police exhibiting significantly rates significantly higher than other occupations. This is not surprising considering the inherent dangers and challenges police face in the course of their duties. However, police are also subject to a host of institutional and cultural forces that are likely to contribute to burnout. This study examines the variety of ways self-processes, societal and institutional policing values, and demands for emotional presentation on police officers interact to produce burnout. Using data collected from a survey of police officers in the Pacific Northwest (N = 109), we assess three primary hypotheses: (a) The greater the emotional management required of officers, the greater will be their levels of burnout, (b) The greater the dissonance between officer’s own values and those of various reference groups, the greater will be their levels of burnout, and (c) In combination, value dissonance and emotional labor should produce higher levels of burnout than either would independently produce. Results provide mixed support for these hypotheses suggesting that value dissonance only exhibits independent effects on burnout rooted in depersonalization, whereas effects of emotional dissonance vary depending on the type of burnout under consideration. Implications for theory, research, and practice are discussed.

134 citations

Journal ArticleDOI
TL;DR: In this paper, it is argued that the emotions of people working in leadership positions are regulated by emotional rules that are implicit within the organisational ethos of the education system and the school itself.
Abstract: In Australia, as elsewhere, education systems and schools are being reformed and restructured. Leadership in times of change is a highly emotionally charged activity. People working in leadership positions are constantly being assailed by the emotional demands placed on them by their peers, students and members of the community. Drawing on the experiences of a group of women in leadership positions in primary and secondary schools in Queensland, Australia, the author illustrates the emotional labour of these women negotiating the demands of continual change. In this article it is argued that the emotions of people working in leadership positions are regulated by emotional rules that are implicit within the organisational ethos of the education system and the school itself. Their emotional responses are shaped by the contextual exigencies in which they work. In the final part of the article the author proposes that there is a need to understand how women are negotiating the emotional terrain that is a cons...

133 citations

Journal ArticleDOI
TL;DR: The significance of death, breaking bad news and interpersonal relationships are sources of emotional stress for the critical care nurse caring for the family of the critically ill, and the impact of this stress on the nurse and the care they deliver requires further investigation.
Abstract: Aim and objective. The purpose of this phenomenological study is to explore the emotional labour nurses’ face when caring for relatives of the critically ill in intensive care unit. Background. The admission of a critically ill patient into adult intensive care is a crisis for both patients and their families. Family members of the critically ill may experience extreme levels of stress and emotional turmoil throughout the course of the relative’s illness. A central tenet of providing holistic nursing care in the intensive care unit is to care for both patients and their families, however, the emotional involvement required places considerable demands on those delivering care. The support health care providers require is frequently overlooked in these challenging environments. Design. Heideggerian phenomenological approach was adopted. Methods. A purposive sample of 12 registered nurses working in an adult intensive care unit were interviewed. Interview transcripts were analysed using Colaizzi’s framework. Data were collected in autumn 2005. Results. Analysis of the participants’ interview transcripts revealed the following themes: significance of death, establishing trust, information giving, empathy, intimacy and self preservation. Conclusions. Emotional work forms an important part of the critical care nurses job. The significance of death, breaking bad news and interpersonal relationships are sources of emotional stress for the critical care nurse caring for the family of the critically ill. The impact of this stress on the nurse and the care they deliver requires further investigation. Relevance to clinical practice. Registered nurses caring for families who have relatives in adult intensive care units expend considerable emotional labour. Potentially, unless appropriately supported and managed, emotional labour may lead to occupational stress and ultimately burnout.

132 citations

Journal ArticleDOI
TL;DR: In this article, the effect of job satisfaction on child welfare worker's desire to stay through examining the intervening effects of worker's work related self-efficacy and supervisor's support was explored.

132 citations


Network Information
Related Topics (5)
Job satisfaction
58K papers, 1.8M citations
82% related
Organizational learning
32.6K papers, 1.6M citations
77% related
Empirical research
51.3K papers, 1.9M citations
72% related
Experiential learning
63.4K papers, 1.6M citations
72% related
Coping (psychology)
48.1K papers, 1.6M citations
71% related
Performance
Metrics
No. of papers in the topic in previous years
YearPapers
2023124
2022302
2021246
2020303
2019326
2018285