Topic
Emotional labor
About: Emotional labor is a research topic. Over the lifetime, 3948 publications have been published within this topic receiving 112110 citations. The topic is also known as: emotional labour.
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TL;DR: Longstanding emotion work issues must be addressed before nurses will engage collaboratively in collaborative nursing practice, and the refining of holistic nursing information, and reflections on practice by all interprofessional team members are suggested.
Abstract: Title. Nursing emotion work and interprofessional collaboration in general internal medicine wards: a qualitative study
Aim. This paper is a report of a study to examine nursing emotion work and interprofessional collaboration in order to understand and improve collaborative nursing practice.
Background. Nursing standards identify collaborative practice as necessary for quality patient care yet many nurses are often reluctant to participate in interprofessional teams. Strategies intended to improve participation often fail which suggests that the factors underpinning nurses’ disinclination towards interprofessional collaboration have yet to be understood. The concept of emotion work has not been applied to nursing interprofessionalism, and holds the potential to improve collaborative practice. Nursing emotion work is defined as the management of the emotions of self and others in order to improve patient care.
Methods. Qualitative data were collected in 2006 using non-participant observation, shadowing and semi-structured interviews with nursing, medical and allied professionals in the general internal medicine wards of three hospitals in urban Canada.
Findings. Nurses’ collaborations with other professionals are influenced by emotion work considerations. The establishment and maintenance of a nursing esprit de corps, corridor conflicts with physicians, and the failure of the interdisciplinary team to acknowledge the importance of nursing’s core caring values are important factors underpinning nurses’ interprofessional disengagement.
Conclusion. Longstanding emotion work issues must be addressed before nurses will engage collaboratively. We suggest improving nursing collaboration through the refining of holistic nursing information, and reflections on practice by all interprofessional team members.
124 citations
TL;DR: Perceived working conditions were more important than workload in explaining the variance in burnout, and burnout in medical specialists and residents was linked to different characteristics of their working environment.
121 citations
TL;DR: In this paper, the authors examined whether and how the perceived organizational support influences emotional labor and the relationship between emotional labour and flight attendants' outcomes, and they found that emotional exhaustion has a negative influence on organizational commitment, while organizational commitment had a negative effect on turnover intention.
Abstract: Purpose – The purpose of the present study was to examine whether and how the perceived organizational support (POS) influences emotional labor and the relationship between emotional labor and flight attendants' outcomes.Design/methodology/approach – Structural equation modeling analysis provided support for the hypotheses from a sample of 256 flight attendants in South Korea.Findings – The results showed that POS has a positive effect on deep acting. Furthermore, it was found that surface acting has a positive influence on emotional exhaustion, whereas deep acting has a negative influence on emotional exhaustion. In addition, emotional exhaustion has a negative influence on organizational commitment, while organizational commitment has a negative influence on turnover intention. Furthermore, POS moderated the relationship between deep acting or surface acting and emotional exhaustion.Originality/value – The current study broadened the conceptual work and laboratory studies in emotional labor by examining...
121 citations
TL;DR: In this article, the authors explore the management of emotions within a work context where their suppression is a professional requirement, and explore the relationship between these two forms of emotion management, taking into account their gendered nature and highlighting the existence of any tensions between them.
Abstract: Based on an interview study of neonatal nurses, this article sets out to explore the management of emotions within a work context where their suppression is a professional requirement. Drawing on Bolton’s (2000a, 2000b) identification of different types of organizational emotionality, in particular prescriptive and philanthropic emotion management, the article seeks to demonstrate the complexities involved in the performance of emotional labour. It does this by first exploring the times when a nurse chooses to perform one form of emotion management over another (e.g. prescriptive over philanthropic). Second, the article examines the relationship between these two forms of emotion management, taking into account their gendered nature and highlighting the existence of any tensions between them. Lastly, it considers how nurses create informal communities of coping (Korczynski, 2003) as a means of dealing with the consequences of having to move between these two different forms of emotion management.
121 citations
TL;DR: In this paper, the authors examined the workdays of civil servants and found that the most important challenge facing public administrators is not to make work more efficient but to make it more humane and caring.
Abstract: How do the concepts of emotional labor and artful affect translate into our understanding of leadership? Where would one find affective leadership in practice? To address these questions, the workdays of civil servants are examined. Based on interviews and focus groups, the authors set forth in their own words how social workers, 911 operators, corrections officials, detectives, and child guardians experience their work. These interviews reveal the centrality of emotion work in the service exchange and underscore affective leadership in practice. The authors conclude that the most important challenge facing public administrators is not to make work more efficient but to make it more humane and caring. Affective leadership, and recognition of the centrality of emotional labor therein, are the means by which this approach is championed.
120 citations