Topic
Emotional labor
About: Emotional labor is a research topic. Over the lifetime, 3948 publications have been published within this topic receiving 112110 citations. The topic is also known as: emotional labour.
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TL;DR: In this paper, the authors examined the moderating roles of perceived supervisor, coworker, and organizational support in the relationship between emotional labor and job performance in the airline service context.
94 citations
TL;DR: Wang et al. as mentioned in this paper brought together two lines of enquiry into teacher emotion, emotional labor and emotion regulation, arguing that the process of teachers' emotional labor is their regulation of feelings and expressions to achieve professional goals.
Abstract: This study attempts to bring together two lines of enquiry into teacher emotion, emotional labor and emotion regulation, arguing that the process of teachers’ emotional labor is their regulation of feelings and expressions to achieve professional goals. Through the analysis of qualitative data collected from two projects concerning teacher emotion in China, the study summarizes three categories and seven strategies adopted by Chinese teachers to regulate their emotions in the classroom. Teachers regulate their emotions by genuinely expressing their feelings in teaching, along with surface acting and deep acting. These emotion regulation strategies help teachers fulfill their professional goals, and may therefore influence their well-being. The influence of Chinese culture on the emotion regulation of teachers, and the teacher–student relationship in China, are also discussed.
94 citations
TL;DR: The concept of aesthetic labor as discussed by the authors is a sociological intervention for understanding how the value of certain looks is constructed, and how looks matter for social stratification, which is the practice of screening, managing, and controlling workers on the basis of their physical appearance.
Abstract: Amid the growing literature on the costs and rewards of physical appearance for labor market outcomes, an economistic emphasis on looks as an investment strategy has gained prominence. The concept of aesthetic labor is a useful sociological intervention for understanding how the value of certain looks is constructed, and how looks matter for social stratification. Aesthetic labor is the practice of screening, managing, and controlling workers on the basis of their physical appearance. The concept advances research on the service economy by moving beyond a focus on emotions to emphasize worker corporeality. This article first untangles aesthetic labor from related concepts, including body work, emotional labor, and embodied cultural capital. Next is a review of three contexts in which scholars have applied aesthetic labor to the workplace: the organization, freelance labor, and the market. Because it situates the value of beauty in context, aesthetic labor foregrounds those power relations that define aesthetics, such as class, race, and gender. The concept incorporates insights from field theories of bodily capital, such that aesthetic labor denaturalizes beauty and seeks to explain the processes through which looks translate into economic and symbolic rewards.
94 citations
TL;DR: In this article, the authors examine how models manage their bodily capital by subjecting themselves to intense self-regulation and perform emotional labor to sell themselves to clients and agents, create illusions for observers and the camera, and to find dignity in a job that is often degrading and humiliating.
Abstract: Modeling is a challenging occupation because employment is irregular, the physical demands are great, and competition is fierce. Success as a model requires the careful management of bodily capital and the performance of emotional labor. Drawing on participant observations and interviews with models in the Atlanta fashion industry, the authors examine how they do the former and why they do the latter. They manage their bodily capital by subjecting themselves to intense self-regulation. Models perform emotional labor to sell themselves to clients and agents, to create illusions for observers and the camera, and to find dignity in a job that is often degrading and humiliating.
94 citations
TL;DR: The results suggest that emotional labor be not necessarily detrimental to workers' engagement, and instead, the impact of emotional labor hinges upon workers' ability to correctly identify interaction partners' emotions.
Abstract: There is ample empirical evidence for negative effects of emotional labor (surface acting and deep acting) on workers' well-being. This study analyzed to what extent workers' ability to recognize others' emotions may buffer these effects. In a 4-week study with 85 nurses and police officers, emotion recognition moderated the relationship between emotional labor and work engagement: Workers with high emotion recognition engaging in emotional labor did not report lower work engagement after 4 weeks, whereas those with low emotion recognition did. These effects pertained to both surface and deep acting. The results suggest that emotional labor be not necessarily detrimental to workers' engagement. Instead, the impact of emotional labor hinges upon workers' ability to correctly identify interaction partners' emotions.
93 citations