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Emotional labor

About: Emotional labor is a research topic. Over the lifetime, 3948 publications have been published within this topic receiving 112110 citations. The topic is also known as: emotional labour.


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Journal ArticleDOI
TL;DR: In this article, the authors argue that the emotional labor required of paralegals serves to reproduce the sex-segregated structure of law firms. But they do not consider the psychological well-being of paralese.
Abstract: Despite the invisibility of emotional labor among paralegals, this dimension of work has significant consequences for the reproduction of the labor process in the large bureaucratic firm and for the psychological well-being of paralegals. These legal workers function to support and maintain the emotional stability of the lawyers for whom they work through deferential treatment and caretaking. By affirming the status of lawyers, paralegals also reproduce gender relations in the law firm. Most attorneys who receive caretaking and support are men, and the majority of the legal assistants who provide these emotional services are women. In this way, the emotional labor required of paralegals serves to reproduce the sex-segregated structure of law firms.

87 citations

Journal ArticleDOI
TL;DR: Compassion may not always be beneficial in nursing, especially if co-occurring with high job stress, and transformational leadership has potential to improve engagement in nursing although it may not operate as a stress buffer.
Abstract: Aim The study examined whether three resources, that is, compassion, transformational leadership and work ethic feasibility, buffer against the negative effects of emotional labour on work engagement. Background Emotional labour is a common job stressor among nurses, but little is known about whether certain personal and work resources buffer against it in relation to work engagement. Revealing buffers of emotional labour would help organizations to design tailored interventions. Design Cross-sectional online survey conducted in 2014. Methods Participants were 3466 Finnish nurses. Hypotheses were tested via hierarchical moderated regression analyses. Results Higher emotional labour related to lower engagement. Two interaction effects were found. First, work ethic feasibility buffered against emotional labour: the nurses who perceived work ethic feasibility as high in a situation of high emotional labour, scored higher on engagement compared with those nurses who in this stress situation perceived work ethic feasibility to be low. Second, high compassion was detrimental to engagement in the presence of high emotional labour. Transformational leadership did not act as a buffer but showed a positive relationship with engagement. Conclusion Work ethic feasibility (being able to work according to high ethical standards) is an important resource in nursing as it protects an employee against the negative effects of emotional labour and as it also directly promotes engagement. However, compassion may not always be beneficial in nursing, especially if co-occurring with high job stress. Transformational leadership has potential to improve engagement in nursing although it may not operate as a stress buffer.

87 citations

Journal ArticleDOI
TL;DR: The stripper-customer interaction is a complicated manipulation of emotional labour and symbolic communication as discussed by the authors, using a series of carefully constructed interactions resembling a confidence game, strippers create and maintain control over their customers.
Abstract: The stripper-customer interaction is a complicated manipulation of emotional labour and symbolic communication. Using a series of carefully constructed interactions resembling a confidence game, strippers create and maintain control over their customers. This article uses findings from a participant-observation study performed in Hawaii and explores the motivation, social roles, and consequences involved in the striptease act. In an attempt to acquire a monetary reward, strippers: (1) forge feelings of intimacy and emotional connectedness; and/or (2) fulfill customer fantasies by assuming the sex- object role. This article concludes: (1) strippers have power in their individual interactions with customers; (2) this power does not translate into gender relations in mainstream society; and (3) the emotionally and sexually manipulative act of stripping has outcomes of psychological and social estrangement, stigmatization and potential victimization for the dancers.

87 citations

Journal ArticleDOI
TL;DR: This article used the concept of emotional labour to understand some of the changes that are ongoing in the teaching profession, using interviews with teachers who have had their capability questioned, in the majority of cases through the threat or implementation of capability procedures.
Abstract: This article uses the concept of emotional labour to understand some of the changes that are ongoing in the teaching profession. While research has explored the impact of the new performance culture upon teachers’ work and identified a marginalisation of the caring and emotional aspects of teaching, the concept of emotional labour allows us to extend this argument. Using interviews with teachers who have had their capability questioned, in the majority of cases through the threat or implementation of capability procedures, this article draws upon newer conceptualisations of emotional labour to analyse some of the changes teachers are experiencing with the introduction of new accountability and performance systems. Utilising Bolton’s typology of different forms of emotion management in the workplace, we argue it is possible to recognise the distinctiveness of the emotion work carried out by teachers and identify why teachers’ emotion work is particularly vulnerable to the educational reforms associated wit...

86 citations

Journal ArticleDOI
01 Dec 2018-System
TL;DR: This article explored the co-constitutive effects of agency and emotion for language teachers or the role of emotion labor in producing emotional rewards in a qualitative study with language teachers in tertiary settings in the U.K. and U.S.

85 citations


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Performance
Metrics
No. of papers in the topic in previous years
YearPapers
2023124
2022302
2021246
2020303
2019326
2018285