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Emotional labor

About: Emotional labor is a research topic. Over the lifetime, 3948 publications have been published within this topic receiving 112110 citations. The topic is also known as: emotional labour.


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Book ChapterDOI
01 Jan 2009
TL;DR: In this article, the authors focus on teacher emotion from an educational psychology lens and discuss research related to how teachers negotiate relationship boundaries with their students, how teachers develop useful emotional climates in their classrooms, and how teachers attempt to deal with the emotional labor needed in negotiating their role as a teacher.
Abstract: In this chapter we focus on teacher emotion from an educational psychology lens. In doing so, we explicate some of the current theories related to the nature of emotion. In recent years, there has been renewed interest in the debates about the nature and structure of emotion in psychology and educational psychology. In other words, are there distinct categories of emotions (e.g., anger, fear) or is it more useful to conceptualize emotion with a dimensional model (e.g., pleasant vs. unpleasant, active vs. inactive)? We use those perspectives to help us understand teachers’ emotions and discuss research related to how teachers negotiate relationship boundaries with their students, how teachers develop useful emotional climates in their classrooms, and how teachers attempt to deal with the emotional labor needed in negotiating their role as a teacher.

66 citations

Journal ArticleDOI
TL;DR: Li et al. as discussed by the authors investigated the differential relationships between abusive supervision and two emotional labor strategies used by subordinates (surface acting and deep acting) and examined whether subordinates' openness personality moderated the above relationships.
Abstract: We investigated the differential relationships between abusive supervision and two emotional labor strategies used by subordinates (surface acting and deep acting). Furthermore, we examined whether subordinates’ openness personality moderated the above relationships. Using the questionnaire survey method, we collected data from 210 employees in China. The results of hierarchical regression showed that abusive supervision related positively to surface acting (regulating facial expression) but negatively to deep acting (regulating inner feeling). Openness personality moderated the relationships between abusive supervision and the two emotional labor strategies, such that the relationships were stronger for employees with lower openness. Findings of our study contribute to the literature on workplace emotions and negative leadership.

66 citations

Journal ArticleDOI
TL;DR: A wide range of emotional intelligence constructs were found, with a predominance of trait-based constructs, and an ability-based model for curricula and learning and teaching approaches is recommended.

66 citations

Journal ArticleDOI
TL;DR: In this article, the authors investigated the relationship among emotional labor strategies, emotional exhaustion, and turnover intention, specifically in the hospitality industry, and they concluded that emotional exhaustion positively influences turnover intention.
Abstract: In this research the authors investigate the relationship among emotional labor strategies, emotional exhaustion, and turnover intention, specifically in the hospitality industry. The sample comes from hotel employees in China. The conclusions obtained by the authors are: (1) Surface acting positively influences emotional exhaustion; deep acting negatively influences emotional exhaustion; automatic emotional regulation, however, has little significance on emotional exhaustion. (2) Emotional exhaustion positively influences turnover intention. (3) Emotional labor strategies influence turnover intention through the role of emotional exhaustion. Implications and suggestions for human resource management practice are discussed in the study.

66 citations

Journal ArticleDOI
TL;DR: In this article, the authors examined the utility of separating surface acting into its two components: the hiding and faking of emotions, and found that deep acting occurred more frequently among younger workers, whereas experienced workers hid their feelings more frequently than did their less-experienced counterparts.
Abstract: Purpose – The purpose of this paper is to understand, from the child care worker's perspective, how work experience, display rules, and affectivity are related to emotional labor It also examines the utility of separating surface acting into its two components: the hiding and faking of emotionsDesign/methodology/approach – This study is based on a cross‐sectional self‐report survey of 198 child care workers in Western CanadaFindings – Deep acting occurred more frequently among younger workers, whereas experienced workers hid their feelings more frequently than did their less‐experienced counterparts The requirement to express positive emotions was associated with deep acting and faking emotions, whereas the requirement to suppress negative emotions was associated with hiding feelingsResearch limitations/implications – Results support the treatment of surface acting's components as distinct given their differential association with the other variables Future research should validate the emotional lab

66 citations


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Performance
Metrics
No. of papers in the topic in previous years
YearPapers
2023124
2022302
2021246
2020303
2019326
2018285