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Emotional labor

About: Emotional labor is a research topic. Over the lifetime, 3948 publications have been published within this topic receiving 112110 citations. The topic is also known as: emotional labour.


Papers
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Journal ArticleDOI
TL;DR: Recognizing and supporting the emotional demands of caring work is crucial to strengthening the workforce and policy makers and agencies must realign reimbursement systems, job descriptions, and care plans to include measures of emotional labor.
Abstract: BACKGROUND AND OBJECTIVES Interventions to strengthen the home care workforce focus on workers' economic and physical well-being, without acknowledging the caring labor affecting emotional well-being. Our study examined workers' perceptions of the emotional effects of caring work, coping mechanisms, and desired support. RESEARCH DESIGN AND METHODS We conducted 4 worker focus groups (n = 27). Moderators cross-checked codes and themes, and aides provided input through report-backs. RESULTS Building close, trusting relationships with clients was central to aides' emotional well-being. Well-being was also influenced by relationships with client families and agency supervisors, work-life balance, and the level to which aides felt their work was valued. Aides were largely alone in managing job stressors and desired more communication, connection, and support from supervisors and peers. DISCUSSION AND IMPLICATIONS Recognizing and supporting the emotional demands of caring work is crucial to strengthening the workforce. Policy makers and agencies must realign reimbursement systems, job descriptions, and care plans to include measures of emotional labor, improve communication between workers and supervisors, and provide training, mental health benefits, and peer support.

58 citations

Journal ArticleDOI
TL;DR: In this article, the authors explored the experiences of women doctoral students and the role of emotion during doctoral candidature, drawing on the concept of emotional labour to examine the two sites of emotional investment students experienced and managed during their studies.
Abstract: This paper explores the experiences of women doctoral students and the role of emotion during doctoral candidature. The paper draws on the concept of emotional labour to examine the two sites of emotional investment students experienced and managed during their studies: writing and family relationships. Emotion is perceived by many dominant stakeholders as soft, subjective and an impediment to acquiring objective knowledge. The importance of emotion is under recognised. When it is discussed, the role of emotion in the doctoral undertaking is often subsumed in the passionless language of bureaucratic rationalisation and economic imperatives. This paper builds on a growing literature that examines students' emotions and doctoral candidature. It draws on the experiences of women undertaking their doctoral studies at a large metropolitan university in Sydney, Australia, to show first, how emotional labouring can enable students to channel emotions towards productive behaviours that can contribute to successfu...

58 citations

Journal ArticleDOI
TL;DR: This paper examined the character of secretarial work based on data from secretaries working in organizations of different size and at various levels of bureaucratic control, and presented a typology of Secretarial labor that reflects a corresponding continuum of clear definition and formal recognition by organizations.
Abstract: Previous studies of secretarial work in organizations have reported a discrepancy between formally acknowledged roles and actual labor performed. In addition, many clerical jobs have been neither successfully routinized nor rationalized. As in other areas of women's work, articulation and categorization of tasks has been stunted by lack of language to adequately describe them. This analysis examines the character of secretarial work based on data from secretaries working in organizations of different size and at various levels of bureaucratic control. A typology of secretarial labor is presented that reflects a corresponding continuum of clear definition and formal recognition by organizations. Some of this ambiguity is accounted for by the fact that gender expectations are interwoven into the work role. Much of secretarial labor, including intellectual and emotional aspects of the work, are "invisible" to organizations, yet are essential to fulfilling organizational and professional goals.

58 citations

Journal ArticleDOI
TL;DR: In this article, the key sociological insights offered by over 30 years of research on emotion management, or emotion regulation, are summarized and discussed, orienting their discussion around sociological answers to the questions of emotion management.
Abstract: In recounting some of the key sociological insights offered by over 30 years of research on emotion management, or emotion regulation, we orient our discussion around sociological answers to the fo...

57 citations

Book
17 Dec 2012
TL;DR: The authors discusses the culture of good mothering in homeschooling, and defending good-mother identities in the face of the stigma of home schooling, domestic labor, and burnout.
Abstract: 1. Homeschooling MothersPart I . The Emotional Culture o f Good Mothering 2. Coming to a Decision: First- and Second-Choice Homeschoolers 3. Defending Good-Mother Identities: The Homeschooling StigmaPart I I . The Temp oral - Emotional Conf l ict o f Good Mothering 4. Adding the Teacher Role: Domestic Labor and Burnout5. Losing Me-Time: The Temporal Emotion Work of Motherhood Part I I I . Home schoo l ing Motherhood over Time 6. Looking Back: The Homeschooling Journey7. Taking Stock of the Present: Perceptions of Success8. Looking Forward: Empty Desks, Empty Nests9. Savoring Motherhood

57 citations


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Performance
Metrics
No. of papers in the topic in previous years
YearPapers
2023124
2022302
2021246
2020303
2019326
2018285