Topic
Empowerment
About: Empowerment is a research topic. Over the lifetime, 42112 publications have been published within this topic receiving 752953 citations.
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Papers
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TL;DR: In this paper, the authors focus on the impact of leadership empowerment behavior on customer service satisfaction and sales performance, as mediated by salespeople's self-efficacy and adaptability, and propose an interactive relationship whereby LEB will be differentially effective as a function of employees' empowerment readiness.
Abstract: This research focuses on the impact of leadership empowerment behavior (LEB) on customer service satisfaction and sales performance, as mediated by salespeople's self-efficacy and adaptability. Moreover, the authors propose an interactive relationship whereby LEB will be differentially effective as a function of employees' empowerment readiness. The authors' hypotheses are tested using survey data from a sample of 231 salespeople in the pharmaceutical field, along with external ratings of satisfaction from 864 customers and archival sales performance information. Results indicated that contrary to popular belief, employees with low levels of product/industry knowledge and low experience benefit the most from leadership behaviors that are empowering, whereas high-knowledge and experienced employees reap no clear benefit. The authors conclude with directions for future research and application.
789 citations
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TL;DR: An expanded model of Kanter’s structural empowerment, which specified the relationships among structural and psychological empowerment, job strain, and work satisfaction, provides initial support for an expandedmodel of organizational empowerment and offers a broader understanding of the empowerment process.
Abstract: ObjectiveIn this study, we tested an expanded model of Kanter’s structural empowerment, which specified the relationships among structural and psychological empowerment, job strain, and work satisfactionBackgroundStrategies proposed in Kanter’s empowerment theory have the potential to reduce job st
787 citations
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TL;DR: In this article, the authors describe the spread of participatory rural appraisal (PRA) as an emerging family of approaches and methods has been lateral, South-South, through experiential learning and changes in behavior, with different local applications.
776 citations
01 Jan 1999
771 citations
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TL;DR: In this article, the authors summarized empirical evidence regarding the implementation of community natural resource management (CNRM), based on five case studies in Nepal, the U.S. states of Alaska and Washington, and Kenya.
Abstract: Community natural resource management (CNRM) has been extensively promoted in recent years as an approach for pursuing biological conservation and socioeconomic objectives. The rationale for CNRM is often compelling and convincing. Relatively little data exists, however, regarding its implementation, particularly the reconciliation of social and environmental goals. This article summarizes empirical evidence regarding the implementation of CNRM, based on five case studies in Nepal, the U.S. states of Alaska and Washington, and Kenya. Six social and environmental indicators are used to evaluate and compare these cases, including equity, empowerment, conflict resolution, knowledge and awareness, biodiversity protection, and sustainable resource utilization. The results of this analysis indicate that, despite sincere attempts and some success, serious deficiencies are widely evident. In especially Nepal and Kenya, CNRM rarely resulted in more equitable distribution of power and economic benefits, reduced con...
765 citations