Empowerment

About: Empowerment is a research topic. Over the lifetime, 42112 publications have been published within this topic receiving 752953 citations.

Human Resource Management in Service Work

Abstract: Service Work The New Service Management School Critical Perspectives on Service Work Service Work: The Customer-Oriented Bureaucracy Analysing Distinctive Types of Front Line Work Sales Work Empowerment on the Front Line? Managing Emotions Gendered Segregation and Disadvantage Trade Unions and Service Work Conclusion: Reconsidering Modern Times References

How to Develop Successful Hospitality Innovation

Abstract: A survey of 184 German hoteliers identified nine factors that promote successful service innovations. The study found that the nature of the innovation is far less important than the effectiveness of a hotel’s human resources management and employee training, empowerment, and commitment to the service. Ensuring that the innovation is matched to the targeted market is important, of course, but such factors as effective marketing communication and public relations do not seem to support innovations’ success. Also important is the tangible nature of the service, but having innovative technology was not a significant factor in new-service development for these hoteliers.

Markets of Dispossession: NGOs, Economic Development, and the State in Cairo

Abstract: What happens when the market tries to help the poor? In many parts of the world today, neoliberal development programs are offering ordinary people the tools of free enterprise as the means to well-being and empowerment. Schemes to transform the poor into small-scale entrepreneurs promise them the benefits of the market and access to the rewards of globalization. Markets of Dispossession is a theoretically sophisticated and sobering account of the consequences of these initiatives. Julia Elyachar studied the efforts of bankers, social scientists, ngo members, development workers, and state officials to turn the craftsmen and unemployed youth of Cairo into the vanguard of a new market society based on microenterprise. She considers these efforts in relation to the alternative notions of economic success held by craftsmen in Cairo, in which short-term financial profit is not always highly valued. Through her careful ethnography of workshop life, Elyachar explains how the traditional market practices of craftsmen are among the most vibrant modes of market life in Egypt. Long condemned as backward, these existing market practices have been seized on by social scientists and development institutions as the raw materials for experiments in “free market” expansion. Elyachar argues that the new economic value accorded to the cultural resources and social networks of the poor has fueled a broader process leading to their economic, social, and cultural dispossession.