Topic
Hospitality management studies
About: Hospitality management studies is a research topic. Over the lifetime, 5360 publications have been published within this topic receiving 100314 citations.
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TL;DR: The authors describes online interpersonal influence as a potentially cost-effective means for marketing hospitality and tourism, and discusses some of the nascent technological and ethical issues facing marketers as they seek to harness emerging eWOM technologies.
2,504 citations
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01 Jan 1987
TL;DR: In this paper, the authors deal with determinants of behaviour, culture and reference group influences, the relationships between individuals and their environments, perceived risks, and family decision processes, concluding with an illustration of tourist behaviour modelling.
Abstract: The analysis of consumer behaviour requires the consideration of various processes internal and external to the individual. To understand behaviour, it is necessary to examine the complex interaction of many influencing elements. This study deals with determinants of behaviour, culture and reference group influences, the relationships between individuals and their environments, perceived risks, and family decision processes. It concludes with an illustration of tourist behaviour modelling.
1,338 citations
TL;DR: In this article, the role and use of social media in travelers' decision-making and in tourism operations and management have been widely discussed in tourism and hospitality research, and the authors reviewed and analyzed all extant social media-related research articles published in academic journals during 2007 to 2011.
Abstract: Being one of the “mega trends” that has significantly impacted the tourism system, the role and use of social media in travelers' decision making and in tourism operations and management have been widely discussed in tourism and hospitality research. This study reviews and analyzes all extant social media-related research articles published in academic journals during 2007 to 2011, mainly in tourism and hospitality fields. Based on a content analysis on the analyzed articles from both the consumers' and the suppliers' perspectives, this article found that consumer-centric studies generally focused on the use and impact of social media in the research phase of the travelers' travel planning process. Supplier-related studies have concentrated closely on promotion, management, and research functions, but few discussed product distribution. Research findings thoroughly demonstrate the strategic importance of social media for tourism competitiveness. This study also contributes to the academia and ind...
1,060 citations
TL;DR: The empirical findings show that traveler reviews have a significant impact on online sales, with a 10 percent increase in traveler review ratings boosting online bookings by more than five percent, highlighting the importance of online user-generated reviews to business performance in tourism.
1,033 citations
TL;DR: This work systematically examines how PLS-SEM has been applied in major hospitality research journals with the aim of providing important guidance and, if necessary, opportunities for realignment in future applications.
Abstract: Purpose Structural equation modeling (SEM) depicts one of the most salient research methods across a variety of disciplines, including hospitality management. While for many researchers, SEM is equivalent to carrying out covariance-based SEM, recent research advocates the use of partial least squares structural equation modeling (PLS-SEM) as an attractive alternative. We systematically examine how PLS-SEM has been applied in major hospitality research journals with the aim of providing important guidance and, if necessary, opportunities for realignment in future applications. As PLS-SEM in hospitality research is still in an early stage of development, critically examining its use holds considerable promise in order to counteract misapplications which otherwise might reinforce over time. Design/methodology/approach We reviewed all PLS-SEM studies published in six SSCI-indexed hospitality management journals between 2001 and 2015. Tying in with prior studies in the field, our review covers reasons for usin...
814 citations