Information quality

About: Information quality is a research topic. Over the lifetime, 10596 publications have been published within this topic receiving 261433 citations. The topic is also known as: quality of information.

Managing Strategic Surprise by Response to Weak Signals

Abstract: Modern strategic planning systems increasingly confront two difficulties: strategic information about impending threats and opportunities is perceived too late to permit timely and effective response; and the corporate planning cycle is too long to permit timely response to fast-developing events. In response to the first difficulty, the author develops a technique for early identification of early strategic signals and a method for matching the firm9s response to the quality of information. In response to the second problem, a real time planning system, called strategic issue management, is developed.

Information as Thing

Abstract: Three meanings of “information” are distinguished: “Information-as-process”; “information-as-knowledge”; and “information-as-thing,” the attributive use of “information” to denote things regarded as informative. The nature and characteristics of “information-as-thing” are discussed, using an indirect approach (“What things are informative?”). Varieties of “information-as-thing” include data, text, documents, objects, and events. On this view “information” includes but extends beyond communication. Whatever information storage and retrieval systems store and retrieve is necessarily “information-as-thing.” These three meanings of “information,” along with “information processing,” offer a basis for classifying disparate information-related activities (e.g., rhetoric, bibliographic retrieval, statistical analysis) and, thereby, suggest a topography for “information science.” © 1991 John Wiley & Sons, Inc.

Trust and Electronic Government Success: An Empirical Study

Abstract: Electronic government is being increasingly recognized as a means for transforming public governance. Despite this increasing interest, information systems (IS) literature is mostly silent on what really contributes to the success of e-government Web sites. To fill this gap, this study examines the role of trust in e-government success using the updated DeLone and McLean IS success model as the theoretical framework. The model is tested via a survey of 214 Singapore e-government Web site users. The results show that trust in government, but not trust in technology, is positively related to trust in e-government Web sites. Further, trust in e-government Web sites is positively related to information quality, system quality, and service quality. The quality constructs have different effects on "intention to continue" using the Web site and "satisfaction" with the Web site. Post hoc analysis indicates that the nature of usage (active versus passive users) may help us better understand the interrelationships among success variables examined in this study. This result suggests that the DeLone and McLean model can be further extended by examining the nature of IS use. In addition, it is important to consider the role of trust as well as various Web site quality attributes in understanding e-government success.

Measuring Service Quality in E-Retailing

Abstract: To managers of companies with a Web presence, an awareness of how customers perceive service quality is essential to understanding what customers value in an online service transaction. Previous research in e-service quality has primarily focused on the interaction of the consumer and the Web site while missing the big picture that e-service quality is composed of more than Web site interactivity. The goal of this article is to extend the work on e-service quality to encompass not only Web site interactivity or process quality but also outcome quality and recovery quality. A conceptual framework of e-service quality is proposed and empirically tested that combines process, outcome, and recovery dimensions. Contrary to previous service quality studies, formative instead of reflective indicators are used to conceptualize e-service quality. This study found empirical support for the use of formative indicators and the three-dimensional approach to conceptualizing e-service quality.

The dark side of information: overload, anxiety and other paradoxes and pathologies

Abstract: This review article identifies and discusses some of main issues and potential problems - paradoxes and pathologies - around the communication of recorded information, and points to some possible solutions. The article considers the changing contexts of information communication, with some caveats about the identification of `pathologies of information', and analyses the changes over time in the way in which issues of the quantity and quality of information available have been regarded. Two main classes of problems and issues are discussed. The first comprises issues relating to the quantity and diversity of information available: information overload, information anxiety, etc. The second comprises issues relating to the changing information environment with the advent of Web 2.0: loss of identity and authority, emphasis on micro-chunking and shallow novelty, and the impermanence of information. A final section proposes some means of solution of problems and of improvements to the situation.