Showing papers on "Interpersonal communication published in 2001"

Does the Internet Increase, Decrease, or Supplement Social Capital? : Social Networks, Participation, and Community Commitment

Abstract: How does the Internet affect social capital? Do the communication possibilities of the Internet increase, decrease, or supplement interpersonal contact, participation, and community commitment? This evidence comes from a 1998 survey of 39,211 visitors to the National Geographic Society Web site, one of the first large-scale Web surveys. The authors find that people's interaction online supplements their face-to-face and telephone communication without increasing or decreasing it. However, heavy Internet use is associated with increased participation in voluntary organizations and politics. Further support for this effect is the positive association between offline and online participation in voluntary organizations and politics. However, the effects of the Internet are not only positive: The heaviest users of the Internet are the least committed to online community. Taken together, this evidence suggests that the Internet is becoming normalized as it is incorporated into the routine practices of everyday ...

The Developing Mind: How Relationships and the Brain Interact to Shape Who We Are

Abstract: 1. Mind, Brain, and Relationships: The Interpersonal Neurobiology Perspective 2. Memory 3. Attachment 4. Emotion 5. States of Mind: Cohesion, Subjective Experience, and Complex Systems 6. Representations: Modes of Processing and the Construction of Reality 7. Self-Regulation 8. Interpersonal Connection 9. Integration Epilogue: A Framework for Cultivating Integration Glossary

Gender, Status, and Leadership

Abstract: More than a trait of individuals, gender is an institutionalized system of social practices. The gender system is deeply entwined with social hierarchy and leadership because gender stereotypes contain status beliefs that associate greater status worthiness and competence with men than women. This review uses expectation states theory to describe how gender status beliefs create a network of constraining expectations and interpersonal reactions that is a major cause of the “glass ceiling.” In mixed-sex or gender-relevant contexts, gender status beliefs shape men's and women's assertiveness, the attention and evaluation their performances receive, ability attributed to them on the basis of performance, the influence they achieve, and the likelihood that they emerge as leaders. Gender status beliefs also create legitimacy reactions that penalize assertive women leaders for violating the expected status order and reduce their ability to gain complaince with directives.

Communication and Uncertainty Management.

Abstract: The fundamental challenge for refining theories of communication and uncertainty is to abandon the assumption that uncertainty will produce anxiety. To better explain processes of communication and uncertainty management the authors must answer questions about a) the experience and meaning of uncertainty b) the role of appraisal and emotion in uncertainty management and c) the range of behavioral and psychological responses to uncertainty. This paper outlines and extends a theory of uncertainty management and reviews current theory and research in this area. In addition to the theoretical advances promised by this perspective the paper describes applications to health communication practice. The drive in disease prevention to reduce uncertainty about the state of health and illness has led to a "culture of chronic illness". Constant surveillance of peoples health combined with improved methods for screening and monitoring virtually guarantee finding something wrong with every person creating a society divided into the chronically ill and the worried well (i.e. those waiting to be diagnosed). (authors)

Group Loyalty and the Taste for Redistribution

Abstract: Interpersonal preferences—preferences that depend on the characteristics of others—are typically hard to infer from observable individual behavior. As an alternative approach, this paper uses survey data to investigate interpersonal preferences. I show that self‐reported attitudes toward welfare spending are determined not only by financial self‐interest but also by interpersonal preferences. These interpersonal preferences are characterized by a negative exposure effect—individuals decrease their support for welfare as the welfare recipiency rate in their community rises—and racial group loyalty—individuals increase their support for welfare spending as the share of local recipients from their own racial group rises. These findings help to explain why levels of welfare benefits are relatively low in racially heterogeneous states.

In Whom we Trust: Group Membership as an Affective Context for Trust Development

Abstract: Examining the ways in which affect impacts the trust that develops between members of dissimilar groups broadens the study of trust development. People's perceptions of their own interdependence with other groups influence both their beliefs about group members' trustworthiness and their affect for group members. I propose that this affect, in turn, influences interpersonal trust development through multiple paths: cognitive, motivational, and behavioral. Using literature on social information processing, emotion, and intergroup behavior, I elucidate the social and affective context of trust development.

Sociability, Interpersonal Relations, and the Internet Reconciling Conflicting Findings

Abstract: During the course of the past year, at least four different academic surveys have been conducted, each focusing to some extent on the impact of Internet use on the quantity and quality of interpersonal communication and sociability. Remarkably, these studies arrive at starkly different conclusions regarding the social repercussions of Internet use. At the heart of this debate is whether Internet use can be a potentially isolating activity or one that leads to substantially greater communication among people and thus enhances human connectivity and sociability. Based on an analysis of these studies' key findings and methodological approaches, this article attempts to understand the role of the Internet in shaping our interpersonal relations. The key findings suggest that Internet users do not become more sociable; rather, they already display a higher degree of social connectivity and participation, due to the fact that they are better educated, better off financially, and less likely to be among the elder...

The Impacts of Emoticons on Message Interpretation in Computer-Mediated Communication:

Abstract: Emoticons are graphic representations of facial expressions that many e-mail users embed in their messages. These symbols are widely known and commonly recognized among computer-mediated communication (CMC) users, and they are described by most observers as substituting for the nonverbal cues that are missing from CMC in comparison to face-to-face communication. Their empirical impacts, however, are undocumented. An experiment sought to determine the effects of three common emoticons on message interpretations. Hypotheses drawn from literature on nonverbal communication reflect several plausible relationships between emoticons and verbal messages. The results indicate that emoticons’ contributions were outweighed by verbal content, but a negativity effect appeared such that any negative message aspect—verbal or graphic—shifts message interpretation in the direction of the negative element.

Evaluation in Text : Authorial Stance and the Construction of Discourse

Abstract: "Evaluation" is the expression in discourse of what a writer or speaker thinks and feels. It is often discussed under the heading of "stance" or "the interpersonal". In this book, writers coming from different standpoints are brought together, providing a profile of the topic from several perspectives. These perpectives include: systemic linguistics; narrative; corpus linguistics; and discourse analysis. This book is intended for advanced level undergraduates, postgraduates, and researchers in discourse analysis. More specifically, those studying and working on evaluation, stance, and attitudinal or interpersonal language.

Social connectedness, dysfunctional interpersonal behaviors, and psychological distress: Testing a mediator model.

Abstract: The study examined the relationship among social connectedness, dysfunctional interpersonal behaviors, and psychological distress. The authors specifically hypothesized that the direct negative effect of social connectedness on psychological distress would be mediated by dysfunctional interpersonal behaviors. Prior to testing the hypothesis, the authors revised the original Social Connectedness Scale (SCS; R. M. Lee & S. B. Robbins, 1995). Studies 1 and 2 describe the revision and validation of the SCS on separate samples of college students. In Study 3, the authors surveyed 184 college students and found support for the mediation hypothesis on general psychological distress. The importance of assessing social connectedness and tailoring counseling interventions for people with low connectedness and dysfunctional interpersonal behaviors is addressed.

Agreeableness as a moderator of interpersonal conflict.

Abstract: This multimethod research linked the Big Five personality dimensions to interpersonal conflicts. Agreeableness was the focus because this dimension is associated with motives to maintain positive interpersonal relations. Converging responses to both hypothetical conflicts and to diary records of actual daily interpersonal conflicts across a two-week period were assessed. Agreeableness was expected to moderate affective responses and tactical choices during conflicts. Patterns of daily conflict were related to self-reported reactions to hypothetical conflicts and to teacher-rated adjustment in adolescents. As predicted, Agreeableness was related to responsiveness to conflict. Agreeableness differences and use of destructive tactics in conflict were significantly related to evaluations of the individual's adjustment by knowledgeable raters. Among the Big Five dimensions, Agreeableness was most closely associated with processes and outcomes during interpersonal conflict.

Communication, Context, and Community An Exploration of Print, Broadcast, and Internet Influences

Abstract: This research explores the influence of mass media use and community context on civic engagement. The article presents a multilevel test of print, broadcast, and Internet effects on interpersonal trust and civic participation that acknowledges there are (a) micro-level differences in the motives underlying media use, (b) age-cohort differences in patterns of media use and levels of civic engagement, and (c) macro-level differences in community / communication context. Accordingly, the effects of individual differences in media use and aggregate differences in community context are analyzed within generational subsamples using a pooled data set developed from the 1998 and 1999 DDB Life Style Studies. The data suggest that informational uses of mass media are positively related to the production of social capital, whereas social-recreational uses are negatively related to these civic indicators. Informational uses of mass media were also found to interact with community context to influence civic engagement...

Generating positive word‐of‐mouth communication through customer‐employee relationships

Abstract: In this study, we hypothesize and empirically test the proposition that interpersonal bonds, or relationships between employees and customers, can significantly influence positive word‐of‐mouth (WOM) communication. Such influence may be especially true for many services, particularly in situations where a relationship has developed between the customer and individual service providers. In this study we look at four dimensions of interpersonal bonds: trust, care, rapport, and familiarity. We contend that as a customer’s trust increases in a specific employee (or employees), positive WOM communication about the organization is more likely to increase and such trust is a consequence of three other interpersonal relationship dimensions: a personal connection between employees and customers, care displayed by employees, and employee familiarity with customers. These propositions are investigated using data collected from bank customers and dental patients, and we find empirical support for all but one of our hypotheses. A key finding is that the presence of interpersonal relationships between employees and customers is significantly correlated with customer WOM behavior. We conclude with a discussion of how interpersonal relationships between customers and employees might be fostered in order to increase the likelihood of customer WOM behavior.

Interpersonal conflict and its management in information system development

Abstract: Researchers from a wide range of management areas agree that conflicts are an important part of organizational life and that their study is important. Yet, interpersonal conflict is a neglected topic in information system development (ISD). Based on definitional properties of interpersonal conflict identified in the management and organizational behavior literatures, this paper tests a model of how individuals participating in ISD projects perceive interpersonal conflict and examines the relationships between interpersonal conflict, management of the conflict, and ISD outcomes. Questionnaire data was obtained from 265 IS staff and 272 users working on 162 ISD projects. Results indicated that the construct of interpersonal conflict was reflected by three key dimensions: disagreement, interference, and negative emotion. While conflict management was found to have positive effects on ISD outcomes, it did not substantially mitigate the negative effects of interpersonal conflict on these outcomes. In other words, the impact of interpersonal conflict was perceived to be negative, regardless of how it was managed or resolved.

Capitalizing on diversity: interpersonal congruence in small work groups.

Abstract: We introduce interpersonal congruence--the degree to which group members see others in the group as others see themselves--as a moderator of the relationship between diversity and group effectivene...

The Internet, 1995-2000 Access, Civic Involvement, and Social Interaction

Abstract: This research, which began fielding surveys in 1995 (and thereafter with variation in 1996, 1997, and 2000), was apparently the first to use national random telephone survey methods to track social and community aspects of Internet use and compare users and nonusers. The program has explored the Internet in terms of trends in access, political and civic involvement, and social interaction. The authors uncovered serendipitously what they call the Internet dropout phenomenon. The findings have found a decline in some aspects of the digital divide, especially once awareness has been achieved and when the year of adoption is considered. Contrary to the pessimistic assertions of many, no loss was discerned in terms of the indicators of political or community involvement. The findings support a more positive interpretation of the Internet's impact, at least in terms of interpersonal communication, where Internet use was associated with greater levels of telephone use (although not of correspondence by mail) and...

Parent‐Child Communication About Adolescent Tobacco and Alcohol Use: What Do Parents Say and Does It Affect Youth Behavior?

Abstract: Parent-child communication about tobacco and alcohol use is assumed to be critical to child use of these substances, but it rarely has been systematically described and related to adolescent use. This study included a national sample of 537 adolescent-parent pairs interviewed by telephone at baseline and again 1 year later. Factor analysis of parent reports of communication identified 3 domains: rules and discipline, consequences and circumstances, and media influences. Communication in these domains varied by family characteristics, including parents' substance use and mother's education level. Contrary to assumptions, parent-child communication was not related to initiation of smoking or drinking. Additional analyses suggested, however, that parent-child communication about rules and discipline predicted escalation of use.

Social Network Type and Morale in Old Age

Abstract: PURPOSE The aim of this research was to derive network types among an elderly population and to examine the relationship of network type to morale. DESIGN AND METHODS Secondary analysis of data compiled by the Israeli Central Bureau of Statistics (n = 2,079) was employed, and network types were derived through K-means cluster analysis. Respondents' morale scores were regressed on network types, controlling for background and health variables. RESULTS Five network types were derived. Respondents in diverse or friends networks reported the highest morale; those in exclusively family or restricted networks had the lowest. Multivariate regression analysis underscored that certain network types were second among the study variables in predicting respondents' morale, preceded only by disability level (Adjusted R(2) =.41). IMPLICATIONS Classification of network types allows consideration of the interpersonal environments of older people in relation to outcomes of interest. The relative effects on morale of elective versus obligated social ties, evident in the current analysis, is a case in point.

The Role of Interest in Understanding the Career Choices of Female and Male College Students

Abstract: Mismatch between college students' work goals and perceived goal affordances of physical/mathematical science careers may help explain gender differences in interest and career choice. In Study 1, the desire for interesting work was cited by most students in the sample (89% White, 6% Asian, 5% other). Compared to men, women reported interpersonal work goals more and high pay and status work goals less frequently. In Study 2, students (79% White, 12% Latino, 5% Asian, 4% other, predominantly middle class) perceived physical/mathematical science careers as less likely to afford interpersonal goals and more likely to afford high pay and status goals compared to other careers. Interpersonal goal affordances predicted greater interestingness for all careers, whereas high pay and status goal affordances predicted greater interestingness only for physical/mathematical sciences. Interestingness positively predicted likelihood of career choice.

From tall poppies to squashed weeds*: why don't nurses pull together more?

Abstract: From tall poppies to squashed weeds: why don’t nurses pull together more? Aims To develop a conceptual framework to account for interpersonal conflict in nursing To extend the boundaries of debate on the causes of interpersonal conflict in nursing Background/Rationale In nursing, attempts to offer an explanation for staff conflict or, as it is traditionally referred to, horizontal violence, have, nearly always, been influenced by oppression and feminist theories Such macrolevel analyses avoid discussing the details of individual acts of aggression in favour of considering nurses’ alleged disempowerment in relation to other perceived dominant groups, especially male doctors, and the violence these groups inflict in terms of the denial of power, control, and access to rewards – material or otherwise Methodology A critical analysis of an extended literature review adapted from a doctoral dissertation Discussion While the oppression and feminist perspectives can be insightful they are also limiting in that they omit the finer grained-analysis necessary for a fuller understanding of staff conflict At least three levels of explanation can be offered to account for poor staff relationships – a macrolevel, which focuses on nurses’ relationships vis-a-vis dominant groups, a mesolevel analysis, which concentrates on organizational structures, including workplace practices – many of which are controlled by nurses themselves, and a microlevel analysis, which emphasizes the interactional nature of interpersonal conflict Conclusions It is contented that it is not only the alleged misogyny intrinsic to oppression theory that shackles and impedes nurses, but nurses themselves, who in their everyday work and interpersonal interactions, act as insidious gatekeepers to an iniquitous status quo

Values, Communication Behavior, and Political Participation

Abstract: This article examines how communication patterns mediate the influences of values on political participation. We find that the positive effects of postmaterial values on participation are mediated ...

Extending the bases of subjective attitudinal ambivalence: interpersonal and intrapersonal antecedents of evaluative tension.

Abstract: Researchers have conceptualized ambivalence as resulting from the conflicting positive and negative thoughts and feelings that a person holds toward an attitude object (intrapersonal discrepancy). The authors investigated the hypothesis that perceived interpersonal attitudinal discrepancies can also contribute to feelings of subjective ambivalence beyond that determined by intrapersonal discrepancy. Study 1 revealed that the perception of attitudinal discrepancy with one's parents was associated with greater feelings of ambivalence. Studies 2 and 3 found increased ambivalence as a function of manipulated interpersonal discrepancies. Study 4 replicated and reversed the effect, revealing that interpersonal attitudinal discrepancy with a disliked other was associated with less ambivalence. Together, these studies provide support for the proposition that, because of balance processes, interpersonal relationships influence feelings of subjective ambivalence.

Powerful Pedagogy for African American Students: A Case of Four Teachers

Abstract: The disproportionate underachievement of African American students may suggest that teacher effectiveness with this student population has been limited. However, amidst these widespread academic failures, characterizations of effective teachers of African American students have emerged in an attempt to reverse these disturbing trends. This article examines the findings from a qualitative case study of four elementary school teachers in urban settings. The findings reveal teaching practices consistent with various norms espoused by African American students in a manner that could be termed “culturally relevant.” In this article, three of the major pedagogical themes are discussed: holistic instructional strategies, culturally consistent communicative competencies, and skill-building strategies to promote academic success.

Inferential language in high-function children with autism.

Abstract: Despite average verbal intelligence, high-function children with autism have social comprehension deficits that are expressed by how they use and understand language. In this paper, we explored the general hypothesis that high-function children with autism make some, but not all, of the pragmatic inferences necessary for successful communication, even when they have the ability to perform noninferential language tasks. We contrasted the ability of 8 high-function children with autism (each with Verbal IQ > 70) and typically developing children to use and understand: pragmatic inferences about given or presupposed knowledge in mental state words; pragmatic inferences about new or implied knowledge in mental state words; bridging inferences essential for coherence; elaborative inferences involved in enriching a communication by means of figurative language; and the intentional inferences involved in speech acts. High-function children with autism could define words and identify multiple meanings for ambiguous words. In understanding words for mental states, they made inferences from mental state verbs to given or presupposed knowledge. However, they failed to infer what mental state verbs implied in context; to make inferences about social scripts; to understand metaphor; and to produce speech acts, all of which are inferences that are the basis of successful social communication because they elaborate meaning or convey intentions.

Communication and Health Beliefs Mass and Interpersonal Influences on Perceptions of Risk to Self and Others

Abstract: This study investigated the impact of media coverage of a health issue (skin cancer) on judgements of risk to self and others and the role of related communication processes. Consistent with predictions derived from the impersonal impact hypothesis, the effects of mass communication were more evident in perceptions of risk to others rather than in perceptions of personal risk. Perceptions of personal risk were more strongly correlated with interpersonal communication. However, as suggested by media system dependency theory, the relationship between mass communication and beliefs was complex. The impact of mass communication on both personal and impersonal perceptions was found to be moderated by self-reported dependence on mass mediated information. The effect of this two-way interaction on perceptions of personal risk was partially mediated through interpersonal communication. Results point to the interdependence of mass and interpersonal communication as sources of social influence and the role of media...

Identifiability and self‐presentation: Computer‐mediated communication and intergroup interaction

Abstract: This research investigated the intergroup properties of hostile 'flaming' behaviour in computer-mediated communication and how flaming language is affected by Internet identifiability, or identifiability by name and e-mail address/geographical location as is common to Internet communication. According to the Social Identity Model of Deindividuation Effects (SIDE; e.g. Reicher, Spears, & Postmes, 1995) there may be strategic reasons for identifiable groups members to act in a more group-normative manner in the presence of an audience, to gain acceptance from the in-group, to avoid punishment from the out-group, or to assert their identity to the out-group. For these reasons, it was predicted that communicators would produce more stereotype-consistent (group-normative) descriptions of out-group members' behaviours when their descriptions were identifiable to an audience. In one archival and three experimental studies, it was found that identifiability to an in-group audience was associated with higher levels of stereotype-consistent language when communicators described anonymous out-group targets. These results extend SIDE and suggest the importance of an in-group audience for the expression of stereotypical views.

When is Criticism Not Constructive? The Roles of Fairness Perceptions and Dispositional Attributions in Employee Acceptance of Critical Supervisory Feedback

Abstract: The effects of justice and dispositional attribution on reactions to negative supervisory feedback were examined in two studies. Study 1 showed that criticism delivered with greater interpersonal fairness resulted in more favourable dispositional attributions about the supervisor, more acceptance of the feedback, and more favourable reactions towards the superior and the organization. The beneficial influence of just interpersonal treatment was general across various feedback contexts, although the magnitude varied. Study 2 clarified the causal ordering: just interpersonal treatment reduced negative dispositional attribution, which in turn increased feedback acceptance and improved attitudes towards the supervisor. Study 2 also distinguished the consequences of perceived fairness in the formal procedures applied to forming the feedback, as opposed to interpersonal treatment during its delivery.