Topic
Interpersonal communication
About: Interpersonal communication is a research topic. Over the lifetime, 26243 publications have been published within this topic receiving 767999 citations.
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TL;DR: The results support the suggested structure for business competence and indicate that business competence significantly influences the intentions of IT professionals to develop partnerships with their business clients.
Abstract: This research aims at improving our understanding of the concept of business competence of information technology professionals and at exploring the contribution of this competence to the development of partnerships between IT professionals and their business clients. Business competence focuses on the areas of knowledge that are not specifically IT-related. At a broad level, it comprises the organization-specific knowledge and the interpersonal and management knowledge possessed by IT professionals. Each of these categories is in turn inclusive of more specific areas of knowledge. Organizational overview, organizational unit, organizational responsibility, and IT-business integration form the organization-specific knowledge, while interpersonal communication, leadership, and knowledge networking form the interpersonal and management knowledge. Such competence is hypothesized to be instrumental in increasing the intentions of IT professionals to develop and strengthen the relationship with their clients.
The first step in the study was to develop a scale to measure business competence of IT professionals. The scale was validated, and then used to test the model that relates competence to intentions to form IT-business partnerships. The results support the suggested structure for business competence and indicate that business competence significantly influences the intentions of IT professionals to develop partnerships with their business clients.
548 citations
TL;DR: In this paper, the authors examined the relationship between students' perceptions of teachers' use of communication skills, immediacy behaviors, motivation and learning, and found that male and female students differ in their perceptions of communication skill and immediacy behaviours in regard to importance, motivation, and learning.
Abstract: Communication skills, as defined by Burleson and Samter (1990), were examined in the teacher‐student relationship. Three questions guided this investigation: (a) with regard to effective teaching, what are students’ perceptions of the importance of communication skills and immediacy behaviors? (b) what is the relationship between students’ perceptions of teachers’ use of communication skills, immediacy behaviors, motivation and learning? and (c) do male and female students differ in their perceptions of communication skill and immediacy behaviors in regard to importance, motivation, and learning? Two studies were conducted. Study one found that students reported referential skill, ego support, and conflict management as being most important to effective teaching. Study two found referential skill, ego support, and immediacy to have a strong relationship with student learning and motivation. Some sex differences also were found and explored in both study one and two.
543 citations
TL;DR: Among the Big Five dimensions, Agreeableness was most closely associated with processes and outcomes during interpersonal conflict, and was related to responsiveness to conflict.
Abstract: This multimethod research linked the Big Five personality dimensions to interpersonal conflicts. Agreeableness was the focus because this dimension is associated with motives to maintain positive interpersonal relations. Converging responses to both hypothetical conflicts and to diary records of actual daily interpersonal conflicts across a two-week period were assessed. Agreeableness was expected to moderate affective responses and tactical choices during conflicts. Patterns of daily conflict were related to self-reported reactions to hypothetical conflicts and to teacher-rated adjustment in adolescents. As predicted, Agreeableness was related to responsiveness to conflict. Agreeableness differences and use of destructive tactics in conflict were significantly related to evaluations of the individual's adjustment by knowledgeable raters. Among the Big Five dimensions, Agreeableness was most closely associated with processes and outcomes during interpersonal conflict.
541 citations
TL;DR: Interpersonal competence, involving caring, concern and compassion, was the most common aspect of trust reported, with listening as a central focus, and technical competence received high priority but was often assessed by reputation or interpersonal cues.
532 citations
TL;DR: In this paper, focus groups were conducted with adult family members of children with and without disabilities and service providers and administrators to identify indicators of professional behavior facilitative of collaborative partnerships, including commitment, commitment, equality, skills, trust, and respect.
Abstract: The development of collaborative partnerships between parents and professionals is too often unsuccessful. One reason for this failure may be the lack of empirical understanding of the components of interpersonal partnerships. Using qualitative inquiry, 33 focus groups were conducted with adult family members of children with and without disabilities and service providers and administrators. In addition, 32 individual interviews were conducted with non-English-speaking parents and their service providers. Indicators of professional behavior facilitative of collaborative partnerships were identified. These indicators were organized into six broad themes: (a) Communication, (b) Commitment, (c) Equality, (d) Skills, (e) Trust, and (f) Respect. The specific meaning of each theme is described, including similarities and differences between professionals and family members. Policy, practice, and future research implications are discussed.
531 citations