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Interpersonal communication

About: Interpersonal communication is a research topic. Over the lifetime, 26243 publications have been published within this topic receiving 767999 citations.


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TL;DR: Schall as discussed by the authors suggests that organizations, cultures, and cultural "rules" can be synthesized as communication phenomena, using a communication-rules perspective, operationalized by an inductive, multifaceted method designed to test the effectiveness of describing an organizational culture through a composite of its operative communication rules.
Abstract: Maryan S. Schall This paper suggests that organizations, cultures, and cultural "rules" can be synthesized as communication phenomena, using a communication-rules perspective. The synthesis is operationalized by an inductive, multifaceted method designed to test the effectiveness of describing an organizational culture through a composite of its operative communication rules. A feasibility study used the method to describe two work groups of a large organization as cultures. Findings from five sources were summarized to create group-culture descriptions that were then submitted to insiders for evaluation. Members of both groups evaluated the descriptions based on their own group's operative communication rules as the most accurate description of their group as culture and more accurate than descriptions based on the formally sanctioned rules espoused by top management.

275 citations

Journal ArticleDOI
TL;DR: Bargaining situations have certain distinctive features that make it relevant to consider the conditions that determine whether or not a social norm will develop as well as those that determine the nature of the social norm if it develops, and it is possible to explain the ease or difficulty of arriving at a bar.
Abstract: A BARGAIN is defined in Webster's Unabridged Dictionary as \"an agreement between parties settling what each shall give and receive in a transaction between them\"; it is further specified that a bargain is \"an agreement or compact viewed as advantageous or the reverse.\" When the term \"agreement\" is broadened to include tacit, informal agreements as well as explicit agreements, it is evident that bargains and the processes involved in arriving at bargains (\"bargaining\") are pervasive characteristics of social life. The definition of bargain fits under sociological definitions of the term \"social norm.\" In this light, the experimental study of the bargaining process and of bargaining outcomes provides a means for the laboratory study of the development of certain types of social norms. But unlike many other types of social situations, bargaining situations have certain distinctive features that make it relevant to consider the conditions that determine whether or not a social norm will develop as well as those that determine the nature of the social norm if it develops. Bargaining situations highlight the possibility that, even where cooperation would be mutally advantageous, shared purposes may not develop, agreement may not be reached, and interaction may be regulated antagonistically rather than normatively. The essential features of a bargaining situation exist when: 1. Both parties perceive that there is the possibility of reaching an agreement in which each party would be better off, or no worse off, than if no agreement were reached. 2. Both parties perceive that there is more than one such agreement that could be reached. 3. Both parties perceive each other to have conflicting preferences or opposed interests with regard to the different agreements that might be reached. Everyday examples of bargaining include such situations as: the buyer-seller relationship when the price is not fixed, the husband and wife who want to spend an evening out together but have conflicting preferences about where to go, union-management negotiations, drivers who meet at an intersection when there is no clear right of way, disarmament negotiations. In terms of our prior conceptualization of cooperation and competition (Deutsch, 1949) bargaining is thus a situation in which the participants have mixed motives toward one another: on the one hand, each has interest in cooperating so that they reach an agreement; on the other hand, they have competitive interests concerning the nature of the agreement they reach. In effect, to reach agreement the cooperative interest of the bargainers must be strong enough to overcome their competitive interests. However, agreement is not only contingent upon the motivational balances of cooperative to competitive interests but also upon the situational and cognitive factors which facilitate or hinder the recognition or invention of a bargaining agreement that reduces the opposition of interest and enhances the mutuality of interest. These considerations lead to the formulation of two general, closely related propositions about the likelihood that a bargaining agreement will be reached. 1. Bargainers are more likely to reach an agreement, the stronger are their cooperative interests in comparison with their competitive interests. 2. Bargainers are more likely to reach an agreement, the more resources they have available for recognizing or inventing potential bargaining agreements and for communicating to one another once a potential agreement has been recognized or invented. From these two basic propositions and additional hypotheses concerning conditions that determine the strengths of the cooperative and competitive interests and the amount of available resources, we believe it is possible to explain the ease or difficulty of arriving at a bar-

274 citations

Journal ArticleDOI
TL;DR: In this article, the authors report the development of a self-report Interpersonal Communication Competence Scale (ICCS) that taps 10 dimensions of competence: self-disclosure, empathy, social relaxation, assertiveness, interaction management, altercentrism, expressiveness, supportiveness, immediacy, and environmental control.
Abstract: This article reports the development of a self‐report Interpersonal Communication Competence Scale (ICCS) that taps 10 dimensions of competence: self‐disclosure, empathy, social relaxation, assertiveness, interaction management, altercentrism, expressiveness, supportiveness, immediacy, and environmental control. First, we created the ICCS, reducing the number of items from an original 60 to 10. Then we established concurrent validity of the scale by looking at the ICCS's relationship to cognitive and communication flexibility.

273 citations


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Performance
Metrics
No. of papers in the topic in previous years
YearPapers
20232,257
20224,836
20211,053
20201,225
20191,219
20181,123