Topic
Lean Six Sigma
About: Lean Six Sigma is a research topic. Over the lifetime, 1919 publications have been published within this topic receiving 29142 citations.
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TL;DR: In this paper, the authors identify which LSS attributes affect employee and management attitudes and how the contextual frame affects this relation during the LSS change initiative and conduct a study in the financial services industry.
Abstract: The objective of this paper is to identify which LSS attributes affect employee and management attitudes and how the contextual frame affects this relation during the LSS change initiative This study was conducted in the financial services industry
23 citations
TL;DR: In this paper, the authors present a case study for reducing cycle time in a BPO operation and demonstrate application of Lean Six-Sigma methodology in BPO and ITeS industries.
Abstract: Purpose – In the service sector, reduction of cycle time is one of the key issues. Lean concepts and techniques are applied to increase the speed of operations. In many cases, improvement projects need to leverage a combination of Lean and Six‐Sigma approaches and tools. The purpose of this paper is to present a Lean Six‐Sigma case study for reducing cycle time in a BPO operation and to demonstrate application of Lean Six‐Sigma methodology in BPO and ITeS industries.Design/methodology/approach – This paper presents an application of Lean Six‐Sigma methodology for cycle time reduction in BPO organizations.Findings – Lean Six‐Sigma is found to work very well in BPO industries for reducing process cycle time by carrying out process changes. “Improve result by improving the process” – this motto of Six‐Sigma is very well demonstrated by this approach of Lean Six‐Sigma for BPO organizations.Originality/value – This paper utilizes fundamental Lean and Six‐Sigma approaches and presents applications. The main ide...
23 citations
TL;DR: Lean Six Sigma Methodology was implemented in a RT department, allowing to redesign the breast repositioning matching procedure, and demonstrated a better "normalization" of the procedure after the LSSM application.
22 citations
TL;DR: This paper will be reviewing the implementations of LSS and their results to date and future possibilities, and incorporating an efficient model using LSS, which can be changed as required depending on the organisation’s ultimate goal.
22 citations
Book•
11 Mar 2009
22 citations